COVID-19 Hospital Discharge

Doro Launches COVID-19 Discharge Service


Doro Care UK is delighted to announce the launch of the COVID-19 Discharge Service. Working with NHS Cheshire CCG the service supports accelerated Hospital Discharge across Cheshire.


Following the publication of the NHS COVID-19 Hospital Discharge Requirements on 19th March Doro Care UK, Cheshire West & Chester and Cheshire East Adult Social Care Departments and the Cheshire CCG quickly joined together to mobilise an accelerated discharge process to help maintain capacity in the local hospitals across the region. By offering responsive telecare installations patients leaving hospital can be sure of a package of telecare, delivered to their home within two hours of discharge.

Telecare can provide peace of mind to those who need to self-isolate or have health conditions as it is a way of keeping in touch during an emergency with a trained professional 24 hours a day.

Doro’s keyworkers will deliver a telecare alarm unit, pendant and install a keysafe within two hours of receiving patient discharge notification from Cheshire staff in its acute hospitals. The installation of telecare is enabling people to return home following a stay in hospital, with the security of knowing they can press their pendant if they need help in an emergency. The keysafe means that in the event of an emergency, we can give the code to the emergency services who can gain access to the property without forced entry. Doro will be working 7 day a week to ensure as many people can benefit from the service as quickly as possible.

Doro’s monitoring centre, Welbeing, will also carry out follow up welfare check calls with the customer, where required, to make sure they are settled and have everything they need to live safely whilst in isolation in the coming weeks.

The CCGs are being supplied with Doro dispersed telecare alarm units, and keysafes. The equipment and 24-hour support is provided free of charge to the customer for a specified period with the option of the customer converting to a private customer at the end of the period.

The project is being co-ordinated by John Grant, Clinical Project Manager, NHS Cheshire CCG who stressed how important it was that Doro Care UK already had close working relationships with the three acute trusts across Cheshire to ensure staff are quickly embedded within the Interdisciplinary and Emergency teams within the acute trusts to facilitate timely and safe discharges 7 days a week.

Wendy Darling, Doro UK Country Director, said “We have seen an unprecedented need for our services during the pandemic. We are working hard with hospital discharge teams across the UK to get people home from hospital as quickly as we can. Our keyworkers are working incredibly hard with our clients and customers to help the vulnerable stay safe during this very difficult time”.