DOES THE RELATIVE NEED A SMARTPHONE?
Each member of the care circle needs a mobile device with the Response by Doro application installed (available free from Google Play Store and the iOS App Store); The responder phones need to be at least Android v7.0 and above or iOS v10.0 and above. The solution will not work on landlines or other fixed line solutions.
IS MY CURRENT DORO PHONE COMPATIBLE?
The following devices are Response by Doro compatible: Doro 7010/7030/8035/8040/8050/8080. Please refer to the compatibility matrix on the Doro.com Support page . Installing the latest software update will ensure the best experience.
HOW MANY RELATIVES CAN BE ADDED TO A CARE CIRCLE?
The application is designed for a select group, but it can support an unlimited number of responders.
WHAT HAPPENS IF A RELATIVE IS OUTSIDE OF THE UK?
The relative may have limited ability to help if they are abroad, but the service and experience will work as normal, provided their phone has mobile coverage and is connected to the internet, be that WiFi or mobile data.
WHAT HAPPENS IF A SENIOR IS OUTSIDE OF THE UK?
The service and experience will work as normal, provided their phone has mobile coverage and is connected to the internet, be that WiFi or mobile data.
With Response Premium, if the call is not answered by the care circle it will be connected to our UK care team as usual. The support they’re able to provide will be limited – escalation to the emergency services for example, is only available within the UK.
IF MY DEVICE IS ON ‘DO NOT DISTURB’ WILL I STILL RECEIVE AN ALERT CALL?
On both Android and Apple devices, you will be asked during the set-up process whether you would like the Response by Doro Application to override ‘do not disturb’.
CAN A RESPONDER HAVE MORE THAN ONE SENIOR?
The application is linked to your phone number (not device) so please follow the notification process with your mobile operator.
CAN I KEEP THE SERVICE IF I GET A NEW PHONE?
For both the Senior and the Responders, the service is linked to your phone number, not device. So simply download the application onto your new device and log in again.
If you change your number, you will need to cancel the original subscription on mydoro.com and sign up again.
DOES THE APPLICATION WORK ON 4G ENABLED TABLETS?
Response by Doro is optimised for use on phones, but is supported on a companion device, such as a tablet with full mobile service.
IS MY DATA SECURE?
Yes, Doro supports all data protection and GDPR requirements to protect customer data. You can contact Doro support for further details.
HOW DO I CANCEL MY SUBSCRIPTION?
You can cancel the subscription at any time within the Response by Doro application, under Settings/Web Services. Alternatively, you can contact Doro support on 08081 963492 and we will do it for you.
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