Frequently Asked Questions

FAQ

How much does shipping cost?

We offer free shipping on all orders above £xx.

For orders below £xx, shipping costs £xx.

Can I unbox and try the product out?

You may check the product, but not use or handle it in a way that damages it or changes its condition. It is the customer’s responsibility to package the product in a way that ensures it is not damaged in shipping.

How do I return a product?

We offer free returns within 14 days, calculated from the day you received your product. The parcel includes a prepaid return label and instructions on how to return your product.

Returned products must be undamaged and with their original packaging, including all accessories.

After returning a product, when do I get a refund?

After receiving your returned item, we check the condition of the product. If the return is approved, a refund is made to the account the payment was made from.