Make sure your smartphone is connected to a Wi-Fi network then from the Home screen, tap View My phone information > Device update to check for available software updates.

Press and hold the "On / Off" button and the "Volume down button" or "Volume up button", depending on your model, simultaneously, for more than 10 seconds or until you feel a slight vibration. The mobile now restarts by itself.

1: Restart your phone.

2: If you have a computer, try connecting your USB cable to the computer to see if your phone is charging. If this works, the fault is in the charger located in the wall socket.

3: If you use a desktop charger, try connecting the USB cable directly to your smartphone, if this works the fault is in the desk stand

The easiest way to find the IMEI is to open the phone app and dial *#06#, then the IMEI will be displayed on your screen.

How do I reset my smartphone?

Reset the phone

IMPORTANT! Resetting the phone means that most of the information in it is lost, such as downloaded and installed apps, accounts, system and application data, and settings. Be sure to back up all data and files you want to keep before performing the restore. A backup is an extra set of all information. Carefully read the entire text below before starting. The reason for making a reset may be a stubborn problem that cannot be solved or if you want to give the phone to someone else.

Note! Everything you have added to the phone since you received it will be deleted!

Exception

• Everything that has been saved on an SD card, if one has been installed (see Insert SIM card and memory card).

• Apps and data from Google ™ - if backup is enabled.

• Information you have stored in some kind of cloud storage.

IMPORTANT! Remember which Google account you last logged in to with your phone. Google Anti-Theft requires that you enter the Google Account you last logged in to with your phone before a reset. The phone does not start until you have verified that you really are you.

Reset the phone

1. From the Home screen, touch Set Advanced System Settings Advanced Reset Options:

2. Reset Wi-Fi, mobile data, and Bluetooth to reset all network settings, including for wireless networking, mobile data, and Bluetooth. Read all the information on the screen carefully, it is very important!

3. Reset the settings to reset the app settings for:

• Disabled apps.

• Disabled app notifications.

• Standard apps for different actions.

• Restrictions for apps to use data in the background.

• Any access restrictions.

You will not lose any app data or the app itself, only any settings for the app.

Clear all data (reset to default settings) to delete all information from the phone's built-in memory, including:

• Your Google Account.

• Data and settings for systems and apps.

• Downloaded apps.

• Music / videos / photos.

• Other user data.

NOTE This is the very last step before ALL information on the device is permanently deleted, including all settings for the Google account or other accounts as well as data and settings for the entire system and all apps.

5. Once the phone has been reset, it will have the factory settings again and will be just like when it was taken out of the box. "

1. Go to https://myaccount.google.com/device-activity
2. Click on your mobile phone
3. Click on "Find device"
4. Click on "Erase device"

Sometimes Android phones get stuck in an endless loop (FFBM Mode) where it is not enough to restart the phone.

If your phone is switched off: Press and hold "Volume up" and the On / Off button until the phone starts in "Recovery mode". Press "Restart System Now".

If the phone is already on: The phone starts in "FFBM mode" all the time. Press and hold "Volume down" and the On / Off button. The phone will vibrate briefly and the display shows the Doro logo.

Continue holding down the buttons until the display turns black, then release the buttons immediately. The phone should now be switched off. Press and hold "Volume up" and the On / Off button until the phone starts in "Recovery mode".

Press "Restart System Now".

Follow these steps in turn to find the right solution. 1: SIM lock or NUC (Network Unlock Code) is a lock that locks the phone to a specific operator. If your phone is SIM-locked, only the operator can provide the code to unlock your phone. Contact your operator for help with unlock code for SIM lock or NUC. 2: SIM code is a PIN code consisting of 4 digits, which unlocks your SIM card for use. This code is supplied with your SIM card. 3: PUK (Personal Unblocking Key) code, used to unlock your SIM card if, for example, you have failed to enter your PIN more than three times. This is an 8-digit code that comes with your SIM card. Normally, the PIN and PUK are printed on the plastic card, from where you print out the SIM card when it is new. If you have lost any of these codes, contact your operator. 4: Android PIN is usually used everyday to unlock your phone so you can use it. You choose this code yourself when you activate your phone and your Google account. If you have lost this code, follow this link for detailed help.

Press and hold the "On / Off" button and the "Volume Up" button for about 10 seconds or until the display goes out.

If your phone does not start when you press the button, it may be because the battery is completely discharged.

Connect your charger and fully charge the battery.

Note that it may take a long time, up to 30 minutes, before your phone indicates a charge.

If you use a hearing aid or have hearing problems while making a phone call, you can customize your phone for this.

Go to the "Home screen", press "" Set "", then "" Sound settings "".

Then select:

• Normal for normal hearing under normal conditions.

• Optimized for age-related hearing loss or use in noisy environments.

• HAC Mode (Hearing Aid Compatibility): For use with a hearing aid in T-Mode.

The security button is handled by the Response by Doro app. There are two paths to these settings. 1: Go to your apps by swiping up from the "Home screen". Then look for a white / green icon "Response" Then follow the instructions in the app. 2: Click on "Set" then "Security functions" then "My security button" then follow the instructions in the app.

The Doro 8100 runs on Android 11 Go, which is not compatible with Android Auto.

Android Auto is compatible with versions 10 or higher, but not with the "Go" variants.

No, unfortunately you can not remove "Airplane Mode" from that menu.

Make sure you have the same language set in your mobile as you have on your SIM card.

Check for the latest firmware updates to make sure your phone is up to date.

Then restart your mobile and it should work.

Good luck!

Before contacting our support or visiting the place where you bought your product, you can try any or all of these three steps to solve the problem:

1. Restart your phone by turning it off, wait about 10 seconds and then turn it on again.

2. See if there is any new software and make an update.

3. If you have a smartphone where the battery can not be removed, look in the manual for "Restart the phone". If you have a regular mobile phone remove the battery, wait a few minutes, then plug it in again and restart the phone

If you already have a smartphone, make a backup or backup to your google account under "Set up" -> "My security settings".

From your new Doro smartphone, then select "Restore previous settings" under "Settings" -> "My security settings".

If you need help, contact our eminent support.

Restart your smart phone and it will work again.

Good luck!

The solution is to update your DORO EVA app by doing the following:

1. Go to the Google Playstore app.

2. Tap your google signature / image next to the microphone in the upper right corner of the screen.

Click "Manage Apps and Devices" and then "Manage."

4. In the middle of the screen it says in green text "Update all". Click on that text.

5. If you want to check which apps are being updated, click on the green text "More information".

6. When DORO EVA is updated, it should work as usual again, so now you can go back and use your mobile phone as usual.

Your SD card should be installed and formatted as internal memory to allow apps or systems to be stored.

When you press "Change" when selecting "SD card", the blue "Move" button should work.

If not, check that your phone has the latest software and that all your applications are up to date.

Go to Android settings> Storage

Tap the SD card

Click the three dots> Migrate Data

Go to the Android settings> Storage

Press the SD card

Click the three dots> Format as laptop

Click on the message and the option to format the card is displayed.

Two options will be presented:

Telephone storage

Portable storage

What is the difference between them?

Phone storage: The SD card will be used for all types of files and expands the internal memory.

As a consequence:

The SD card will not be displayed as an option to choose from when taking pictures as it is considered an extension of the internal memory

The SD card cannot be used in any other device unless it is formatted again.

Portable storage: The SD card will appear as an option for storing media files (for example, when taking pictures). After the user presses the option, the phone continues to format the SD card accordingly. Depending on the specifications of the memory card, the smartphone will send a warning about its speed.

It depends which model it is. You can always look for updates under settings and phone information.

We support SD and SDHC cards and this means up to 32 GB.

We will try to fix this for the 8050 but for the 8080 you will have to disable the PIN request for you phone.

Try deleting your MMS settings and then set it manually as follows:

Account name: MMS

APN: Internet

Username: not set

Password: not set

Homepage: http://10.81.0.7:8002

Connection type: HTTP

Use proxy: Yes

Proxy address: 82.113.100.5

Proxy port: 8080

Proxy user name: not set

Proxy password: not set

Unfortunately, this is a limitation in the software in WhatsApp that will not be fixed.

From the messages menu click on read then options Save objects / image Ok / Save.

There are two different solutions. The end-user solution is to provoke the certificate popup by setting up a weather city and then installing the certificate directly over the phone. If for some reason this does not work, it is also possible to manually install two different root certificates on your phone by following the steps below.

1. Open your browser and:

- Download TeliaSonera CA Root v1 self-signed by entering this URL in the address bar and pressing Enter: http://repository.trust.teliasonera.com/teliasonerarootcav1.cer

- Download Telia Root CA v2 cross-signed intermediate certificate by entering this URL in the address bar and pressing Enter: https://support.trust.telia.com/repository/teliarootcav2.cer

2. Connect your phone to a computer via USB and save the two downloaded certificates in the root of the phone memory

3. Disconnect the phone from the computer

4. Then follow the steps on this link: vädercertifikat to install the required certificate.

The mobile network's second generation (2G) is 25 years old.

Several countries, including Australia, have already switched off their 2G networks to promote the expansion of the 4G and 5G.

Certain network providers  have preferred to keep their 2G network and shutdown their 3G antennnas instead.

Please beware that a network provider's decision to phase out either their 2G or 3G network affects the MVNOs that use their infrastructure.

Go check in the Settings / Messages / Settings menu / Memory status / Phone / Available memory. Know that a photo takes between 40 and 50 KB. In the menu settings / Message / Delete / choose the sent and validate.

Pressing the volume keys to activate the external display does not work after charging the phone. Restart the phone and it will work again. This also happens if you turn on your phone after it has been switched off and then fold up the phone while it is still starting up (which is natural because it takes some time to turn on) - this also requires a restart to get this in order.

This is designed to minimise the risk of the screen lighting up in a trouser pocket or handbag etc. There are some options in Settings->Display->External display where the user can set the screen to always be on.

It´s an software update from Google that isn´t compatible with Doro Os.

Please try to search with Bing.com instead.

1: Restart the phone, wait a while and try again.

2: Check with your operator that your subscription is active and that there is no ongoing malfunction.

1: Restart the phone, wait a while and try again. 2: MMS uses mobile data. Check that mobile data is activated. 3: Check with your operator that your subscription is active and that there is no ongoing malfunction.

We use several different repair shops for warranty repairs.

Normally it is your drop-in point, for example the store where you handed in your phone that knows where your phone is and when you can be expected to get it back.

You can always find and download a complete instruction manual from our website via this link: https://www.doro.com/support/

We have received calls to our support from our customers who suspect that it is fraudsters who claim to be from Doro and want to sell phones at a discount.

Doro never urges its customers to disclose sensitive information or log in via BankID. Feel free to read our tips on digital security on our smartphoneschool here: Smartphone school (doro.com)

If your device supports "confirm with 0", the person receiving your emergency call must confirm that he or she is not an answering machine by pressing the number "0" within the first minute of the call.

If this is not done, the call will end and the next person in your emergency call list will be called.

However, if your device does not support "confirm with 0", there is no way to determine if the person answering the call is a human or an answering machine and therefore it may stop the next person in your emergency call list from being called.

You are welcome to try the product. However, it must not be damaged or altered in any way. In addition, you are responsible for packaging the product in such a way that it is not damaged during transport.

The best way to reduce nuisance calls is to register for free with the Telephone Preference Service (TPS). They'll add you to their list of numbers that don't want to receive sales and marketing calls. It's against the law for sales people from the UK or overseas to call numbers registered with TPS. You can register on their webpage : here

Doro wants to minimize the impact that our products have on the environment, so it does not come with headphones and a manual in the packaging.

We want to help our users make sustainable choices in their daily lives to promote better recycling habits.

Doro believes that the problem of e-waste and unnecessary duplication of these items can be highlighted by removing headphones and manuals from the device's packaging.

Existing Doro users are encouraged to continue using their current headphones and the manual is available to read or download on our online support page.

If you want to order a hard copy of your product manual, contact our support.

Go to https://www.android.com/filetransfer/ and follow the instructions you'll find there.

The risks are the same as with any other mobile phone. Consult your doctor about it to be sure.

Each member of the care circle needs a mobile device with the Response by Doro application installed (available free from Google Play Store and the iOS App Store); The responder phones need to be at least Android v7.0 and above or iOS v10.0 and above. The solution will not work on landlines or other fixed line solutions.

Response by Doro is compatible with the following devices: Doro 7010/7030/780X/8050/8080/8100. Fore your relatives or the ones that you want to be able to manage your phone thru the Response by Doro application they need to have a smartphone. Make sure that the latest software update is installed for both the app and the mobile for the best user experience.

There is no limit to the number of Responders that can be connected to a seniors Circle of Care.

The service and experience will work as normal, provided their phone has mobile coverage and is connected to the internet, be that WiFi or mobile data.

The service and experience will work as normal, provided their phone has mobile coverage and is connected to the internet, be that WiFi or mobile data. With Response Premium, if the call is not answered by the care circle it will be connected to our UK care team as usual. The support they’re able to provide will be limited – escalation to the emergency services for example, is only available within the UK.

On both Android and Apple devices, you will be asked during the set-up process whether you would like the Response by Doro application to override ‘do not disturb’.

Select ‘Yes’ so that alerts will come through to you even if your phone is set to silent.

Yes, a responder can be connected to multiple seniors. They just need to select the menu button in the top left-hand corner to select between their senior connections.

For both the Senior and the Responders, the service is linked to your phone number, not device. So simply download the application onto your new device and log in again.

If you change your number, you will need to disconnect the original responder/senior link and sign up again.

Response by Doro is optimised for use on phones, but is supported on a companion device, such as a tablet with full mobile service.

Yes, Doro supports all data protection and GDPR requirements to protect customer data.

You can contact Doro support for further details.

Depending on the type of phone the senior has, these things happen:

On a standard mobile phone with buttons, an outgoing call starts on the loudspeaker. During the call, a voice announces that the call has been received and is being handled.

On a smartphone, an alarm sounds for three seconds, then the senior's family is alerted via the Response by Doro app and can then choose to receive the alarm. The carer's mobile then calls the senior's mobile, which answers automatically and activates speakerphone mode.

When the security button is pressed, an audible signal starts for 5 seconds.

During this time, the senior has the opportunity to cancel the alarm.