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Support

Here you can find information about how to receive help with all Doro products and services.

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Customer Service

Our lines are open from 09.00 to 16.00, Monday to Friday except holidays. You can also contact us via e-mail or ask a question using our contact form.

 

Telephone

0700 00 00 00

E-mail

support@doro@dummy

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Find a store near you

Before you make a decision, sometimes it’s best asking questions and getting answers in person and from an expert. Search here for a specific product or to find an authorised dealer near you, based on your current location or a specific address.

Find stores
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Manuals

If you have questions about your Doro product, you’ll usually find the answers in the instruction manual. Search by filling in the model number here.

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Doro home support

Our telephones are simple, so a look through the manual is usually enough, but you can also get help with your installation from a “Hemfixare” (technical handyman) at a great price. 

Read more about Hemfixarna

Doro works with Hemfixare, which provides help in the privacy of your own home and at reduced rates

 

Choose to pay per hour or order one of two fixed-rate packages. 50% RUT-avdrag (tax deduction), travel expenses and VAT are included in all prices.

 

Arrange for a Hemfixare here

 

Doro home support

Hourly rate: 349 kr (normally 399 kr)

 

  • Travel included
  • Each additional half hour: 125 kr
  • No future bills or fees
  • Invoice after service is complete

 

Doro Smart Phones 

999 kr

 

  • Basic installation
  • Connection to network and broadband
  • Transfer of contacts
  • Transfer of photos
  • Review of basic functions

-Making calls

-Sending texts

-Using the internet

 

Doro Easy Phones 

349 kr

  • Starting your phone
  • Transfer of contacts
  • Review of basic functions

- Making calls

- Sending texts

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Your warranty

All Doro products are covered by a warranty. Should anything happen under the warranty period, contact the shop where you bought the product. If you ordered the product via our e-shop, contact us. Click below to read more about our terms and conditions.

See complete terms and conditions

Applicable for all Doro mobile phones

Warranty period and limits

The warranty is valid from the day a product is purchased by the user. The separate parts inside the product can have different regulations regarding the warranty period and what is covered by the warranty.

 

Original warranty

A) 24 months for mobile phones or landline phones.

B) 12 months for accompanying accessories such as batteries, chargers, headphones, cables, covers and cases.

 
Warranty for service and repairs

The warranty is valid from the purchase date and will not change in case of resale, trade or repair when a product is sent to an authorised Doro service centre. The repaired or replaced parts are covered by the warranty under the entire remaining original warranty period or for 60 days from the date of repair or replacement, whichever is longer.


Damage not covered under the warranty

A) Normal wear and tear (batteries and screens)
B) Damage from drops and/or from unsuitable use of the telephone

The original warranty does not cover damage due to a short circuit in the battery or use of accessories that are not Doro original. The original warranty does not apply if the device has been:

  • Opened, modified or repaired by an unauthorised service centre
  • Repaired with parts that are not Doro original
  • Exposed to moisture, extreme environmental and thermal conditions, erosion, oxidation or chemicals
  • Removed or unreadable serial number
  • Charged with, damaged from, or manipulated with software other than that which is Doro approved.

 

Proof of warranty

In order to be entitled to warranty service, the product must be sent to an authorised Doro service centre with valid proof of purchase