We make simple and smart phones, watches and tablets for seniors!

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Support

Here you can find information about how to receive help with all Doro products and services.

Customer Service

You can contact us by sending an email.

Before contacting our support or visiting the place where you purchased your product, you can try any or all of these three steps to resolve the issue:

1. Reboot your phone by turning it off, wait about 10 seconds, and then turn it back on.

2. Check if there is any new software and update it.

3. If you have a smartphone where the battery cannot be removed, please look in the manual for "Reset the phone". If you have a normal mobile phone, remove the battery, wait a few minutes, then plug it back in and turn on the phone.

E-mail: support.us@doro.com

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Manuals

If you have questions about your Doro product, you’ll usually find the answers in the instruction manual. Search by filling in the model number here.

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Your warranty

All Doro products are covered by a warranty. Should anything happen under the warranty period, contact the shop where you bought the product. If you ordered the product via our e-shop, contact us. Click below to read more about our terms and conditions.

See complete terms and conditions

Applicable for all Doro mobile phones

Warranty period and limits

The warranty is valid from the day a product is purchased by the user. The separate parts inside the product can have different regulations regarding the warranty period and what is covered by the warranty.

 

Original warranty

A) 24 months for mobile phones or landline phones.

B) 12 months for accompanying accessories such as batteries, chargers, headphones, cables, covers and cases.

 
Warranty for service and repairs

The warranty is valid from the purchase date and will not change in case of resale, trade or repair when a product is sent to an authorised Doro service centre. The repaired or replaced parts are covered by the warranty under the entire remaining original warranty period or for 60 days from the date of repair or replacement, whichever is longer.


Damage not covered under the warranty

A) Normal wear and tear (batteries and screens)
B) Damage from drops and/or from unsuitable use of the telephone

The original warranty does not cover damage due to a short circuit in the battery or use of accessories that are not Doro original. The original warranty does not apply if the device has been:

  • Opened, modified or repaired by an unauthorised service centre
  • Repaired with parts that are not Doro original
  • Exposed to moisture, extreme environmental and thermal conditions, erosion, oxidation or chemicals
  • Removed or unreadable serial number
  • Charged with, damaged from, or manipulated with software other than that which is Doro approved.

 

Proof of warranty

In order to be entitled to warranty service, the product must be sent to an authorised Doro service centre with valid proof of purchase