Important Update to your Doro Assistance Services

2025-12-xx

To keep your service secure and running smoothly, we are updating Response by Doro. This update affects different Doro phones in different ways. Please follow the instructions below to ensure your assistance service continues to work.

For Doro Smartphones:

Impacted Doro models: 8050, 8062, 8080, 8100, 8200, Aurora A10/A20/A30

Update the Response by Doro (Senior) app to the latest version from the Google Play Store.
Open the app to verify that you are logged in. If not, log in with your existing account
Once updated and you are logged in, your service will continue to work as normal with improved security

For DorOS Feature Phones:

Impacted Doro models: 730X, 780X, 7080, 7010/7011, 7030/7031, 7060/7070

Response by Doro will no longer be supported on DorOS feature phones due to technical limitations.

To keep your assistance service active:

Switch to Assistance Classic, which uses the phone’s built-in assistance button.

Instructions:

Open the Settings from the Menu list
Press on the first item « Assistance »
Press on « Mode »
Select the option « Assistance » in the list
Go back on the Settings list by pressing on the hardware Back key
Navigate down in the list and press on « Number list » to define your relative to call in case of emergency

This ensures you remain supported whenever you need help.

If you need help updating your smartphone or switching to Assistance Classic, visit this FAQ page or contact our Customer Support team who is ready to assist.

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