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Smart features for safety, reassurance and independence.
You live your life. We help your family feel close.
Try it free for your first month, then £7.99/month.
Safe zones
More peace of mind
Scam alerts
Stay one step ahead
Remote help
There when you need them
SCAM PROTECTION
We have got your back.
Suspicious callers are spotted and flagged before your phone even starts ringing. One tap and they are gone. You won't have to feel caught off guard or embarrassed by a scammer again.
Your family knows you are protected.
You're protected, quietly and automatically. No fuss, no worry, just someone looking out for you.
A HELPING HAND
Stuck on something? No problem.
Your family can see your screen and walk you through it together, powered by TeamViewer. No more frustrating phone calls trying to explain what you are looking at.
You are always the one in control.
They guide, you decide. Your phone stays yours and you get things sorted in minutes, your way.
Quick answers to what families ask most.
Find answers to most of your questions here to the right, or contact us if you want to know more.
Didn't find the answer you're looking for?
Our free support team are available weekdays beetween 08:00-16:30.
Support: 08000265479
Email: support.uk@doro.com
What is Doro Premium Services?
It is your own personal safety and wellbeing circle, built right into your Doro Aurora device and powered by Xplora. Your phone comes ready with Xplora Senior app already on it. Your family downloads the Xplora app, sorts the subscription and everyone is connected.
Which app does my family need, and is it free to download?
They download the Xplora app for free from the App Store or Google Play. From there they set up the account and take care of the monthly subscription. Your Doro Aurora already has Xplora Senior on it so you are good to go from day one.
Do I need a Doro phone?
Yes, and you are going to love it. Xplora Senior is built into the Doro Aurora from August 2026. Already have an Aurora? It arrives with your next software update*. If you have a Doro feature phone, it is on its way to you later in 2026.
*Not yet available on specific operator software Doro Aurora models e.g. those brought from O2, Vodafone Three and EE, coming to these later.
Can my family see everything on my phone?
Not at all. You are always in charge of what is shared and with whom. Nothing happens on your phone without your say so.
How many family members can connect?
Up to two family members or trusted loved ones can be part of your circle through the Xplora app. The one who sets up the subscription becomes the main Account Holder.
What's coming later in 2026?
Xplora Senior is coming to Doro feature phones later this year. More people, more warmth, more families brought closer together.
What's happening to Response by Doro?
The Doro Secure Button will be part of the Xplora Senior app, and Response by Doro will be discontinued soon. You can still use the Doro Secure Button in the Xplora Senior app for free, while the paid services will unlock additional features.
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