Doro Connect

The SIM plan made for your Doro phone

Set it up once. Then nothing to worry about. Doro Connect is the plan that fits how you actually use your phone — with real people to help when you need them.

Real human support

Talk to a real person, not a chatbot

Built for Doro

Made and tested for your Doro phone

The EE network

Reliable coverage you can count on

A plan that makes sense

One plan, made for your Doro phone, with no unnecessary extras and no surprises.

Real human support

When you call, a real person answers — in your language, from a team who knows Doro phones.

Built for Doro

Your Doro phone and your Doro Connect plan are made to work together, out of the box. No settings to fiddle with.

The EE network

Doro Connect runs on the EE network — so you get reliable coverage at home and out and about.

The right plan for you — nothing more, nothing less.

Get your Doro phone and plan together

Save 20% on your Doro phone

Choose a 12-month Doro Connect plan and get up to 20% off a Doro Leva or Doro Aurora device.

Select my device

Choose your plan

Pick the plan that fits. Keep your number. No commitment, or save with 12 month plans.

This is what you can do with mobile data:

Sending and receiving photos

When you take a picture with your mobile phone and send it to someone - for example via an app like WhatsApp - you are using something called mobile data. This means that your phone is using the internet from your allowance.
The same applies when you get a picture sent to you or look at a picture someone has sent you. This also uses mobile data.
The better the quality of the picture (for example, if it's very sharp or large), the more mobile data is used.

Using maps and navigation

Your phone can work as a GPS device and give you directions wherever you are going. It retrieves map information and real-time traffic updates while travelling, using data from your allowance. This is particularly useful when travelling to places you've never been before or to find the fastest route in rush hour traffic.

Messaging Apps

Beyond regular text messages, there are special apps like WhatsApp or Facebook Messenger that let you send messages, photos, and even make calls and video calls over the internet. These apps use your data plan and they often offer features like group chats and video calls with family members.

Browsing the web

This means looking up information on the internet using your phone - like checking the weather, reading news articles, or searching for store opening times. Every time you visit a website or search for something online, your phone downloads that information using your data plan.

Video and voice calls using apps

You can make phone calls and even video calls (where you can see the person you're talking to) using apps instead of your regular phone service. Apps like FaceTime, Microsoft Teams, or WhatsApp let you talk to family and friends anywhere in the world, but they use your data plan rather than your phone minutes.

Streaming music or videos

This means listening to music or watching videos that play directly from the internet on your phone, rather than from files stored on your device. Services like Spotify for music or YouTube for videos send the content to your phone in real-time, which uses data continuously while you're listening or watching.

Looking for answers?

You’ll find most of them here – and if not, please feel free to contact us by email or phone.

Email us

Didn't find the answer you're looking for?

Our free support team are available weekdays from 08:00-16:30.

Support: 08000265479

Email: support.uk@doro.com

Can I keep my phone number?

Yes, absolutely! If you already have a mobile number you want to keep when switching to Doro Connect, you can easily do so.

When you order: Choose the option “I already have a number.”

Enter the phone number you want to transfer or 'port'.

The person placing the order must be the owner of the number.

Important: You cannot transfer old landline numbers to Doro Connect.

You can choose a date for when the transfer should happen – it must be at least 15 days in the future.

We’ll take care of the rest and help you transfer the number – completely free of charge.

Can I cancel or upgrade anytime?

Yes, if you have chosen an no commitment plan, you can cancel or upgrade it by contacting our support team via email support.uk@doro.com, or by phoning 08000265479.

If you still have part of your committed contract period remaining you can only upgrade to a plan with more data and pay the price that applies to the new plan. You can cancel your subscription when there is one month left of the binding period.

Is EU roaming included?

There are certain limitations depending on where you are and which plan you have. Within the EU and EEA countries, you can call, text, and surf just like at home! For other countries, check which zone applies to you in our roaming price list.

What happens if my data runs out?

If the data included in your plan runs out, the speed will be throttled and everything will become very slow – unless you’re connected to a WiFi network. Need more data?

You can easily buy extra data packages, either 1GB or 3GB, via “My Pages.” This restores your normal internet speed, even without WiFi. Your extra mobile data lasts until the end of the month, and when the new month starts, you’ll have your regular data allowance again according to your chosen plan.

How do I get started?

Getting started with Doro Connect is easy:

1. Choose the contract that suits your needs best.

2. Fill in your contact details.

3. Choose whether you want to keep an existing mobile number or get a new one.

Once you’ve completed your order, we’ll send your SIM card to you by post.

If you ordered a contract with a new number, you can insert the new SIM card into your phone and start using it as soon as it arrives.

If you ordered a contract where you chose to keep your current mobile number, you’ll receive an SMS and an email a day or two before you need to replace your old SIM card with your new Doro Connect SIM card.

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The SIM plan made for your Doro phone

A plan that makes sense

Real human support

Built for Doro

The EE network

Get your Doro phone and plan together

Save 20% on your Doro phone

Choose your plan

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Doro 3GB

Which option best suits your needs?

Doro 10GB

Which option best suits your needs?

This is what you can do with mobile data:

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