It's safe to leave the phone on the charging cradle permanently because at the moment the phone reaches 100%, it stops charging, then it only resumes the charge when it reaches a certain level that may vary depending on the model.

Please have a look on this video: Doro 2820 and 2880 speed dial

If you have received a notification on your mobile phone indicating that the memory is full, try deleting old SMS messages. Instructions on how to do this can be found in the user manual. The user manual can be found here: Doro manuals

If this does not resolve the issue, please try the following steps:

1. Restart your phone, wait a few minutes, and try again.

2. Verify with your operator that your subscription is active and there are no ongoing service disruptions.

3. Ensure that the SMS center number is correct. You can usually find this in the SMS settings. Check with your mobile operator's website or support for the correct SMS center number. These numbers are for UK:

O2: +447802000332

Vodafone: +447785016005

EE (formerly Orange and T-Mobile): +447958879879

Three (3): +447782000800

Isle of Man Pronto GSM +447624499955

Vodafone UK +44-7785016005
CellNet UK +44-7802000332
Virgin Mobile UK +447958879890
Orange UK +44-7973100973
Orange UK internal +44-7973100974
One2One UK +44-7958879879
Guernsey Telecoms [+44-4481/7781]
Jersey +44-7781
Vodafone (Old) +44-385016005
Ekit +44-7624499904
Ekit travel SIM +44-7624499970
Global sim +44-7624499977
Hutchison 3G +44-7723564240
Hutchison 3G +44-7723564241
Hutchison 3G +44-7723564342
Hutchison 3G +44-7723564343
Hutchison 3G +44-7723564344
Cable & Wireless (Guernsey) +44-7781001000
Cable & Wireless (Guernsey) +44-7781001001
Cable & Wireless (Guernsey) +44-7781001003
Cable & Wireless (Guernsey) +44-7781001004
Cable & Wireless (Guernsey) +44-7781001008
Cable & Wireless (Guernsey) +44-7781001010
Cable & Wireless (Guernsey) +44-7781001013
Beemme (Cable and Wireless Guernsey) +44-7781484668
Hutchison 3G +44-7782000800
Hutchison 3G +44-7782000801
Hutchison 3G +44-7782000802
Vodafone +44-7785011300
Vodafone+44-7785011301
Vodafone +44-7785011302
Vodafone +44-7785011303
Vodafone +44-7785011304
Vodafone +44-7785011928
Vodafone +44-7785012520
Vodafone +44-7785012891
Vodafone +44-7785012990
Vodafone +44-7785013977
Vodafone +44-7785013978
Vodafone +44-7785013979
Vodafone +44-7785013987
Vodafone +44-7785013988
Vodafone +44-7785013993
Vodafone +44-7785013998
Vodafone +44-7785014208
Vodafone +44-7785014306
Vodafone +44-77850143090
Vodafone +44-7785014310
Vodafone +44-77850143100
Asda Mobile +44-7785014315
Lebara Mobile +44-7785014317
Talk Mobile Travel SIM +44-7785014318
Vodafone +44-77850143100
Vodafone +44-7785499993
Vodafone +44-7785499999
Vodafone +44-7785600100
Jersey Telecom +44-7797700000
Jersey Telecom +44-7797701000
Jersey Telecom +44-7797704000
Jersey Telecom +44-7797704001
Jersey Telecom +44-7797704002
Jersey Telecom +44-7797704003
United Mobile +44-7797704004
Jersey Telecom +44-7797704005
Jersey Telecom +44-7797704006
Jersey Telecom +44-7797704041
Jersey Telecom +44-7797704043
Jersey Telecom +44-7797704444
Jersey Telecom +44-7797706000
Jersey Telecom +44-7797706003
Jersey Telecom +44-7797706004
Jersey Telecom +44-7797706007
Jersey Telecom +44-7797706008
Jersey Telecom +44-7797706009
Jersey Telecom +44-7797706010
Jersey Telecom +44-7797706011
Jersey Telecom +44-7797706017
Jersey Telecom +44-7797706018
Jersey Telecom +44-7797706020
Jersey Telecom +44-7797706022
Jersey Telecom +44-7797706024
Jersey Telecom +44-7797706025
Jersey Telecom +44-7797706027
Jersey Telecom +44-7797706029
Jersey Telecom +44-7797706031
Jersey Telecom +44-7797706032
Jersey Telecom +44-7797706033
NOMI MOBILE +44-7797706037
Jersey Telecom +44-7797706041
Jersey Telecom +44-7797706043
Jersey Telecom +44-7797706071
Jersey Telecom +44-7797706072
Jersey Telecom +44-7797706074
Jersey Telecom +44-7797707002
Jersey Telecom +44-7797707070
Jersey Telecom +44-7797707071
Jersey Telecom +44-7797891005
Jersey Telecom +44-7797895210
Jersey Telecom +44-7797895511
O2 +44-7802000334
O2 +44-7802000341
O2 +44-7802000531
O2 +44-7802000532
O2 +44-7802000720
O2 +44-7802000724
O2 +44-7802005701
o2 (PAYG) +44-7802092035
Airtel+Vodafone (Jersey) +44-7829791004
Blyk Mobile +44-7870002108
Lyca Mobile +44-7870002208
Vodafone +44-7909582529
Wave Telecom +44-7911704000
T-Mobile +44-7958879883
Orange +447973074999
Orange +447973100979
O2 (Old) (prepaid) +44802000332
o2 (Old) (contract) +44802000334
o2 (Old) +44802000335
o2 (Old) +44802000341
Orange (Old) +44973100973
Orange (Old) +44973100974

4. If messages are not visible in the phone's menu, they may have been blocked. Please refer to your user manual for guidance specific to your model or contact our customer service for further assistance.

5. If none of the above steps work, consider performing a factory reset on your phone. Note that this will erase all data on your phone except for the contacts stored on your SIM card.

6. You can also contact our support team by phone or email for further assistance. They will guide you through the troubleshooting process.

Telephone: 0800 026 5479

E-mail:       support.uk@doro.com

Follow these steps to try to solve your problem:

1. Restart your phone, wait a while and try again. 

2. If you have a new feature phone try to go to Settings and then Start-up Wizard. Scroll down to Network and chosse your network provider. Then go to Mobile data and make sure that mobile data is On.

3. MMS uses mobile data. Make sure that mobile data is activated.

4. Check with your operator that your subscription is active and that there is no ongoing service disruption. You can do this either via their support or check their website.

5. If you bought your mobile phone in a shop, you can visit it to get help.

6. Check the MMS settings in your phone and compare with the operator's MMS profile. For more information, see the manual for your model which you can find here on our website under Support and Manuals. You can also contact our support team to have a manual sent to you free of charge.

Have you received any information on your mobile phone that the memory is full? Then you have two options:

1. delete old MMS messages. Instructions on how to do this can be found in the manual.

2. buy extra memory for your mobile phone. They are available in most electronics stores. You can find more information about which memory is suitable for your mobile phone in your manual.

Try deleting your MMS settings and then set it manually as follows:

Account name: MMS

APN: Internet

Username: not set

Password: not set

Homepage: http://10.81.0.7:8002

Connection type: HTTP

Use proxy: Yes

Proxy address: 82.113.100.5

Proxy port: 8080

Proxy user name: not set

Proxy password: not set

Unfortunately, this is a limitation in the software in WhatsApp that will not be fixed.

From the messages menu click on read then options Save objects / image Ok / Save.

But this is not the same for each of our models so please check in the manual for your model for correct steps to take.

The manual can be found if you click here: Link to Doros manual page

If your Doro mobile phone is not working properly, please try the following steps to try solving the issue. If the issue persists then please call or email our support team. Check after each step to see if the issue has been resolved. If your Doro mobile returns to working properly, you will not need to take further action.

1. Restart your phone by switching it off and waiting 10 seconds before you turn it back on. Check if the issue has been resolved. If your Doro device is now working properly, you will not need to continue to the next step.

2. Check if there are any new software updates available and if there are please update your device. IIf you are unsure how to do this, please refer to the manual which you can download from our support page or contact our support team who will be happy to help. Check if the issue has been resolved. If your Doro device is now working properly, you will not need to continue to the next step.

3. If you have a Doro product with an irremovable battery, go to the “Reboot” section in the manual and follow the instructions. If you have a Doro with a removable battery, take it out, wait a few minutes, then reinsert it and switch the phone on again like in this video. Check if the issue has been resolved. If your Doro device is now working properly, you will not need to continue to the next step.

4. Reset your Doro device to factory settings. This will reset your Doro and erase ALL data, which may solve the problem. Remember to perform a backup first, as everything – photos, contacts and some apps – will disappear from the phone!  You can read more about this in your user manual. Check if the issue has been resolved. If your Doro device is now working properly, you will not need to continue to the next step.

5. Please contact Doro Support and they will try to troubleshoot or help you to send your Doro for repair if necessary. You will find our contact details further down on this page.

6. If the above steps do not help, we recommend contacting the retailer you purchased your device from. They can also try to help you.

Doro wants to minimize the impact that our products have on the environment, so it does not come with headphones and a manual in the packaging.

We want to help our users make sustainable choices in their daily lives to promote better recycling habits.

Doro believes that the problem of e-waste and unnecessary duplication of these items can be highlighted by removing headphones and manuals from the device's packaging.

Existing Doro users are encouraged to continue using their current headphones and the manual is available to read or download on our online support page.

If you want to order a hard copy of your product manual, contact our support and they will arrange so that you get one home for free.

There are two different solutions. The end-user solution is to provoke the certificate popup by setting up a weather city and then installing the certificate directly over the phone. If for some reason this does not work, it is also possible to manually install two different root certificates on your phone by following the steps below.

1. Open your browser and:

- Download TeliaSonera CA Root v1 self-signed by entering this URL in the address bar and pressing Enter: http://repository.trust.teliasonera.com/teliasonerarootcav1.cer

- Download Telia Root CA v2 cross-signed intermediate certificate by entering this URL in the address bar and pressing Enter: https://support.trust.telia.com/repository/teliarootcav2.cer

2. Connect your phone to a computer via USB and save the two downloaded certificates in the root of the phone memory

3. Disconnect the phone from the computer

4. Then follow the steps on this link: Weather certifikat to install the required certificate.

The mobile network's second generation (2G) is 25 years old.

Several countries in Europe have already shut down their 2G networks to promote the rollout of 4G and 5G.

Some mobile operators have preferred to keep their 2G network and instead switch off their 3G antennas and others do the opposite.

Please note that a mobile operator's decision to phase out either their 2G or 3G network affects you as a customer and is independent of the will of the phone manufacturers.

Doro offers products throughout Europe and will continue to offer affordable 2G and 3G phones as long as there is demand.

You who are affected by mobile operators' decisions have two options:

- Either stick with your current mobile operator but change your phone to a 4G phone or

- Keep the phone and change mobile operator to another one that still supports the network that your phone uses.

Contact us to find out more about our 4G phones and which one we can recommend for you and your needs.

For more information regarding the 2G and 3G please read this FAQ: What does the phasing out of 2G and 3G networks mean for me and my Doro phone?

Go check in the Settings / Messages / Settings menu / Memory status / Phone / Available memory.

Know that a photo takes between 40 and 50 KB.

In the menu settings / Message / Delete / choose the sent and validate.

Pressing the volume keys to activate the external display does not work after charging the phone.

Restart the phone and it will work again.

This also happens if you turn on your phone after it has been switched off and then fold up the phone while it is still starting up (which is natural because it takes some time to turn on)

This also requires a restart to get this in order.

To do so please press the red button for a couple of seconf´d until the diplays changes and asks if you want to turn it off. Press Ok button to do so.

Wait for at least 10 seconds and then turn it on again by pressing the green answering button until the display starts to shine and you see the green Doro logo.

Now it should work again.

If not please reach out to our support.

The risks are the same as with any other mobile phone.

Using a mobile phone with a pacemaker does come with some risks, although they are generally very low.

Here are the main concerns:

1. **Electromagnetic Interference**: Mobile phones emit electromagnetic fields that can potentially interfere with the pacemaker's function. This interference might cause the pacemaker to misinterpret signals, which could lead to it temporarily stopping or malfunctioning.

2. **Magnets in Phones**: Some modern smartphones, especially those with magnetic accessories, can interfere with pacemakers. The magnets can disrupt the pacemaker's ability to detect the heart's electrical activity accurately.

3. **Symptoms of Interference**: If interference occurs, it might cause symptoms like dizziness, palpitations, or even fainting.

To minimize these risks, it's recommended to:

- Keep your phone at least 15 cm (6 inches) away from your pacemaker.

- Use the ear opposite to the side where your pacemaker is implanted when making calls.

- Avoid storing your phone in a chest pocket near your pacemaker¹².

If you experience any unusual symptoms, it's important to contact your doctor or pacing clinic for advice.

Do you have any specific concerns or questions about using your phone with a pacemaker? Consult your doctor about it to be sure.

We support SD and SDHC cards and this means up to 32 GB.

This is designed to minimise the risk of the screen lighting up in a trouser pocket or handbag etc.

There are some options in Settings->Display->External display where the user can set the screen to always be on.

It´s an software update from Google that isn´t compatible with Doro Os.

Please try to search with Bing.com instead.

Most of the devices we sell are up to date, but some have software that needs to be updated.

Before you do these steps please make shure the phone is charged at minimum 40%.

The normal procedure is to install the latest version of the software is like this:

1. To select Menu click on the Ok button

2. Scroll down or up to find settings and click Ok again

3. Click once at the upward navigation key to find software update. Click Ok once more.

4. This text is shown: "An update improves the functionality and features of your phone". Select next.

5 . Here you see the current version of your phone. At the buttom you find the text: " You can check for updates". Click Ok button to check if there is an update. The phone will start checking. After a short while you will get a message if there is an update or if you already has the latest firmware installed. If the phone says there is an update please follow the instructions on the screen to complete the update.

6. After the update is completed. Please check once more if there is another one. Please repeat this until you get the message that you have the latest firmware installed.

We recommend you check this every second month or when you have an issue with the phone.

If the update does not work as it should and it displays: "Network error, please try again later". To go around this problem, try the following:

1. Borrow a SIM card from someone else and update it like describe earlier in this text.

2. Go to another location (another cell tower) and try to update.

3. Get an update by sending the phone to a service centre/repair centre. Contact your shop or Doro support for assistance.

Plug in a charger and see if you get a symbol on the screen indicating that it is charging. This can take up to 30 minutes before anything happens so be patient.

If it doesn't work, try another power socket in the house or another charger. You can also try a different cable.

You can also take the battery out and put it back in.

Then press the red button for a little longer until the phone starts up.

IF none of this helps, contact Doro support. Contact details can be found at the bottom of our website.

Call our support and they will help you. You will find the contact information at our support site at doro.com.

The standby battery time sometimes differs from whats mentioned on our website doro.com​ or on other retailers web shops.

It is common practice with mobile phone manufacturers to test all telephones in laboratories and then publish the results. These tests are performed in a controlled environment where the signal is strong and constant, the phone is switched on, and it is not manipulated. The measurements obtained reflect the maximum performance of the product, thus providing a landmark, enabling it to be compared to other models and brands.

When you use a mobile phone, you will of course not always have perfect reception: you will move around, use Bluetooth, make calls and read messages; maybe you will listen to the radio or to take pictures with it. Even if you don't use the phone at all, the laboratory conditions can't hardly be reproduced in your place.

A battery will not obtain its full performance until after 3 or 4 recharges.

There are several different factors that have an influence on how many hours a charge may last:

1. Which telephone operator you use will affect the battery capacity more than you think it will. Some operators can last up to ten times longer than another one.

2. How much you use Bluetooth.

3. How often you make calls.

4. The distance to the closest cell tower.

5. How often you turn the display on.

Do not hesitate to contact our support for any additional information.

Please check with your supplier or store if they have some opportunity to help you at home.

Doro can help you through phone or e-mail.

Start by making sure you are using the battery and charger that came with your phone.

DO NOT use old batteries from other phones, even if they seem to fit!

Yes there is a new software released December 2022 that fixes this.

The normal procedure is to install the latest version of the software is like this:

1. Menu

2. Select settings

3. Select software update

4. Follow the instructions on the screen to complete the update.

If the update does not work as it should and it displays: "Network error, please try again later / "Network error, please try again later". To work around this problem, try the following:

1. Borrow a SIM card from someone and update it.

2. Go to another location (another cell tower) and try to update.

3. Get an update by sending the phone to a service centre/repair centre. Contact your shop or Doro support for assistance.

In the status/notification bar at the top of your phone, you can see which network technology is in use.

The icon or designation varies quite a lot between phones so contact our support if you need help for your particular model.

Here are some common examples:

• 2G may be referred to as 2G, G, GSM, GPRS, E, Edge. All variants mean 2G and stop working when 2G is switched off.

• 3G can be referred to as 3G, WCDMA, UMTS, HSPA, HSPA+, H, H+ or 3+. All are variants of 3G and stop working when 3G is switched off.

• 4G can be referred to as 4G, LTE or L. This is not enough to make calls, but your phone also needs to have volte switched on. The status bar at the top may then say VoLTE or Vo))LTE. With 4G, you can also make calls using wifi. In the notification bar it may look like a phone with wifi arcs over it, or it may say VoWiFi, Wi-Fi or similar.

• 5G can be referred to as 5G, 5G+, and more. Confusingly, however, 5G E does not mean 5G but a kind of extra-fast 4G.

To ensure that you can make calls with your mobile phone when 2G and 3G are switched off, it's time to review your equipment so that it can handle calls over 4G or 5G.

Once 3G stops working, it will no longer be possible to make calls using that technology. Similarly, when 2G is switched off, you can only make calls with 4G or 5G.

In order to make calls with 4G, your mobile phone needs to support the technology that allows you to make calls with 4G, and for this to work you may need to support it in your subscription and you may also need to make settings in your subscription details. In addition, you may need to make a number of settings on your phone. If you need help getting the technology up and running, contact your operator or equipment manufacturer. There is a lot of information posted on operators' websites and also many guides online in general on how 4G works for different mobile phone models.

As networks are also shut down abroad, you may not be able to make calls or use data services in other countries. Users must therefore ensure that they have a phone and a 4G-capable subscription with them so that they can connect abroad.

To make sure you can make calls on your mobile phone when 2G and 3G are switched off, it's time to review your equipment to make it capable of making calls over 4G.

Once 3G stops working, it will no longer be possible to make calls using that technology. Similarly, when 2G is switched off, you can only make calls with 4G or 5G.

To make calls with 4G, your mobile phone and your SIM-card needs to support the technology that allows you to make calls with 4G, and for this to work you may need to support it in your subscription and you may also need to make settings in your subscription details. In addition, you may need to make a number of settings on your phone. If you need help getting the technology up and running, contact your operator or equipment manufacturer. There is a lot of information posted on operators' websites and also many guides online in general on how 4G works for different mobile phone models.

As networks are also shut down abroad, you may not be able to make calls or use data services in other countries. Users must therefore ensure that they have a phone and a 4G-capable subscription with them so that they can connect abroad.

For more detailed information on the shutdown of the mobile networks known as 2G and 3G, please visit your network providers website or contact their support.

Here are some tips on how you may extend the phone’s battery power by reducing battery consumption.

• Charge your phone often, preferably every day. Charging does not affect the lifetime of the battery.

• When not downloading data from the Internet, which is power consuming, disable data connections over mobile networks. Data is still transmitted over Wi-Fi.

• Turn off Wi-Fi when not in use. Use the notification panel to disable the features.

• Turn off Bluetooth when not in use. Use the notification panel to disable the features.

• Deactivate auto-syncing of apps and synchronise your applications manually, like your email, calendar and contacts.

• Use the menu in View -> My phone information -> Battery info -> Battery usage to see which applications use the most power.

• Decrease the screen brightness, see Brightness level, in the manual.

• When in areas with no network coverage, turn off your device or activate the Aeroplane mode. The device repeatedly scans for available networks which consumes power. See Aeroplane mode, in the manual.

• The GPS is also quite battery consuming. If you want to stop apps reporting on your location automatically, make sure that Location reporting is off, see How to turn off GPS location services, in the manual.

• Use Doro original handsfree devices to listen to music. Handsfree devices consume less battery than your device's own loudspeakers.

• Lock the screen when not in use, press the Power button and your display goes to sleep. See Lock screen, in the manual.

If the battery is within the warranty period, you must send the phone to our repair centre. Find the instructions here: Repair centre

If it is a feature phone and the battery is no longer under warranty, you can order a new one on our website: Batteries.

If it is a smartphone and the battery is no longer under warranty it has to be repaired at our repair centre. To process your device which is no longer under warranty will include a cost. The repair centre will send you a quotation which you need to approve before they will repair your device.

If you have any questions please contact our support: Support

What's a swollen battery?

When batteries are failing due to old age or overheating due to external factors like direct sunlight or hot surface, it’s possible for the inner cells of the battery to outgas a flammable electrolyte mixture. This is where the swollen battery effect comes from: the batteries are designed to contain, as a fail safe measure, that out gassing so that it doesn’t cause a fire.

What to do with a swollen battery?

Stop using it. Switch the mobile phone off and do not charge it. If the battery is built-in the phone, do not try to remove it. If you remove the battery, be careful not to squeeze or puncture it and then properly dispose it. If you don't know where in your area the battery can be safely disposed, please contact your local government or recycling centre.

We have received this information from Telia in Norway:

"After a planned change in the mobile network mid February 2023, some of our customers may experience trouble conducting conversations.

In order for the phone to function as normally, we ask all customers to turn the mobile phone on flight mode, wait for 10 seconds and then turn flight mode off again.

If flight mode does not work, make a restart of the phone. Mobile data works as normal.

We strongly apologize for the disadvantages this has for those affected. "

Telia-owned OneCall, MyCall and Phonero are also affected in Norway.

If your SIM-card is used with a smartphone or a 4G-phone just to check/save your contact for example by the store or a relative, the SIM-card is detected by the 4G network and is fixed/ blocked in 4G. When you reintroduce the SIM-card in your 2G phone, the SIM-card is not able to caught the 2G network. You will get access to 2G after one day, that’s the time needed to update your SIM-card. You just have to let the phone be switched on, the day after it needs to be restarted and normally it will works.

Emergency Alerts is a new service from the UK Government. It went live on Sunday 19th March 2023.

In the event of an emergency, the system will enable people to be contacted via their mobile phone when lives are in danger, such as severe flooding.

To stop receiving the alert messages cell broadcast can be disabled in the phone..

1. Press Menu->Messages->Settings->Cell broadcast.

2. Press the three horizontal strikes for options and press Settings->On/Off to activate or deavtivate the alerts..

If you find this instructions confusing or not helpful please contact our support and they will try to help you.

For more Doro related information click here.

For more information from UK Government click here.

In the UK the test the 23rd of April was performed with mixed results so there maybe some questions.

The Three network seemed to have a number of issues and many customers did not receive the message on many different handsets.

The government and networks will now have to analyse the results and work out next steps.

Try putting your new SIM card in a phone that is a 4G or 5G phone and start it up there. Once it has started and you can, for example, make a call using that method, then return it to your Doro phone and it should work. If you are not sure what you have, contact our talented support and they will help you in the best way.

For more information read the following:

5G SIM cards are not backwards compatible with 2G devices. The reason you can activate the 5G SIM in another device that supports higher than 2G is that the activation process usually involves the SIM communicating with the network to establish a connection. During this process, the network recognizes the features of the SIM card and provides it accordingly. Once the SIM is activated it should work in the 2G only device, but only for 2G services. However, the device will not be able to take advantage of higher speed services that require 3G, 4G or 5G connectivity. This is not an error or a miss on the part of the operator. That's how technology works. 5G SIM cards are designed to work with devices that support 4G/LTE and 5G networks. They are not backward compatible with 2G or 3G networks. When you activate a 5G SIM card in a device that supports 4G/LTE or 5G networks, the SIM card configuration is updated to make it compatible with the newer networks. However, if you insert a 5G SIM card into a 2G phone, the phone will not be able to read the SIM card because it does not support 4G/LTE or 5G networks.

This is because it is not legal in all countries where Doro is sold.

You can instead store the alarm number as a speed dial in your phone.

For a more detailed description, we refer to the respective model's manual, which you can find here on the support pages.

You can of course call our skilled support team and they will be happy to help you.

Your mobile phone is one of the products you use the most and carry with you almost all the time.

All this use can lead to wear and tear and reduce the lifespan of your mobile phone. We would like to give you some tips on how to take care of your mobile phone and extend its life.

1. If you feel that your phone is slow and sluggish, restarting it may be enough to clear the working memory. Do this once a week. Also, update the software when you receive a notification or message that a new version is available.

2. Protect your mobile phone from bumps and scratches by using a case. There is a wide range of cases on the market, and many of them are both stylish and practical. You can find suitable cases for your Doro here: Doro accessories

3. A screen protector protects your mobile phone's screen from scratches and bumps. Think about the type of screen protector that suits you. Glass protectors usually provide the best protection, but they are also more expensive. Whichever type you choose, make sure you attach it correctly to avoid air bubbles or unevenness. You can find suitable screen protectors for your Doro here: Doro accessories

4. mobile phones are sensitive to high temperatures. Keep your mobile phone in a cool and dry place and avoid leaving it in direct sunlight or in a hot car. If you are going to use your mobile phone in very cold conditions, make sure it is protected and stored in a warm pocket or similar.

5. Clean your mobile phone regularly Clean your mobile phone often to prevent dirt and bacteria from accumulating on it. Use a soft cloth or a special cleaning spray for mobile phones and wipe the surface gently.

6. Charge your mobile phone properly to extend its life. Do not leave your mobile phone in the charger for too long. When the battery reaches 100% charge, the charger continues to supply power to the device, which can cause the battery to overheat and wear out faster (this does not apply to mobile phones with smart charging). It is best not to use your phone while it is charging. Also, be careful not to overheat the phone while charging it. Do not charge in direct sunlight or near a heating element. To avoid overheating the battery and extend its life, it is best to remove the charger from the device when the battery is fully charged. It is also important to use an original charger and avoid using cheap and poorly made chargers that can cause damage to the battery and the device. Original chargers for your Doro can be found here: Doro accessories

7. Avoid maxing out your mobile phone's memory. This can make your mobile phone slow or behave strangely. Try clearing apps and information such as old photos, videos, SMS or MMS messages that you no longer use, or that you can store elsewhere. This will free up space on your mobile phone and make it feel faster.

1. Go to "Menu"

2. Select "Messages" > Press OK

3. Scroll down to select "Settings" > Press OK

4. Scroll down to select "Emergency alert" > OK

5. Select "Settings" > OK

6. Unselect all categories and press OK

This is due to Google who has done some updates in regards to their authorizations which may affect the Google Account on 7060 and 7070. This may affect the ability to edit and see your contacts, sending and receiving emails etc. Basically all functionality that is related to your Google account. Unfortunately we do not have a solution to these problem.

The only way you can end your WhatsApp call is to move the small cursor arrow towards the red end call icon on the screen using the directional buttons. 

Closing the lid will not end the call and Whatsapp will remain open in the background. Note that if the other person ends the call, it will also end on 7030.

WhatsApp has stopped supporting Doro models based on the user interface named KaiOS as of February 2025. Users with WhatsApp already installed can use it until early 2025. New users and those logged out will face login issues on KaiOS. If you need to have WhatsApp then the only solution is to buy a new Doro phone.

At start of WhatsApp, you are asked to download the latest version, after downloading the new version and confirming the conditions and phone number, the notification “Connecting” remains and you cannot proceed further:

The solution is to reset the factory settings (note: settings and memory are reset to factory settings): Menu/settings/system/reset options/erase all data (factory reset)/reset phone/erase everything/input password (default is 1234)/ok. After the phone has been restarted , WhatsApp can then be activated and the confirmation of conditions will work as normal.

No, current Doro models are not compatible with the ASHA function. Most of our models have the HAC function instead (an extra coil in the speaker), which must be activated in the menu. The models with HAC meet classification level M4/T4. This is on a scale of one to four, with four being the most compatible. A phone is considered compatible with hearing aids under FCC requirements if it is rated M3 or M4 for acoustic coupling and T3 or T4 for inductive coupling.

All Doro original batteries have a designation on a sticker on one side of the battery. If you are unsure, call or email our support team and they will help you get the right battery for your Doro phone. Remember to ALWAYS use the supplied battery if you buy a new Doro phone. Even if the old one seems to fit and you may think that you should save the new battery until the old one runs out, do NOT do that. Problems can arise that can damage your new Doro phone. Here is a list of the most common models and which battery is suitable:

Changing the image size of the incoming SMS occurs when you have started typing a reply text and exited the message menu before sending or deleting it and then re-entering to finalise the message, example shown below:

The solution is:

The size of the incoming message will go back when you continue typing text or by deleting the entire reply text by holding down the delete key (marked with a cross) and typing the entire reply again and you have the option to use the up arrow key if you want more of the incoming message.

If your Doro phone is silent you may unintentionally have set the silent mode on.

Here is how you can turn silent mode on and off:

Turn on Silent mode: Hold down the square key (located at the bottom right of the keyboard) until the display indicates that the mode has been changed to Silent.

Turn off Silent Mode: Hold down the square key (located at the bottom right of the keyboard) until the display shows that the mode has been changed to Normal.

Watch this video how it works

Silent mode: ringtone, notifications, mute/unmute, key tones are turned off.

This could be due to the fact that GSM, 2G, bands are being closed down in some countries, while in other countries it is the 3G mobile network bands that is being closed down.

If you had a good network coverage before it could face less good coverage due to this fact. This problem often comes and goes. If you can move to a location where you have a good sound quality and the echo goes away, or being reduced to a very low level, then it's a clear indication that the network coverage has something to do with the issue. Sometimes hanging up the call and call back again could improve this issue. The network is assigning you a channel for voice communication and that channel normally changes once you end the call and call back again.

There are for natural reasons some differences between different Doro models. It depends on which communication method being used, acoustic tuning, acoustic component used, etc. They all have echo cancellation algorithm built into them. Doro always aims to have louder and better sound quality which means that we must find a balance between loud sound, but at the same time, a sound without echo, distortion and excessive noise.

We would suggest you do 3 simple tests.

1. Once you experience echo in speaker mode inside the house, I would suggest you go outside and see if echo goes away.

2. The second test would be to hang up the call and call back again to see if the echo is still there.

3. The third test would be to lower volume control in speaker mode to see if a lower volume setting will improve echo.

If echo goes away after moving to a place with stronger network coverage it indicates that it is network related. If echo goes away after lowering the volume level in speaker mode, it will indicate that echo is due to acoustic feedback issues.

For the Doro 5860, 6820, 6880 and 1880, 2820, 2880 models it only works as manual entry of the word and does not save the word for later use.

- scroll until "NEW Word" is marked with a black frame -select ok - manually enter new word -select ok - enter the remaining text for your message and select send (the function is only available when the predictive text function is activated).

The time will only adjust automatically when the phone is switched off and then back on again.

To do so please press the red button for a couple of seconf´d until the diplays changes and asks if you want to turn it off. Press Ok button to do so.

Wait for at least 10 seconds and then turn it on again by pressing the green answering button until the display starts to shine and you see the green Doro logo.

Now it should work again.

If not please reach out to our support.

Here’s how to dry out your phone charging port:

Don't grab the rice. Rice can potentially become lodged in your phone’s charging port or headphone jack, which can be extremely difficult to dislodge as it swells when exposed to liquid. Leave your device in a dry area for at least an hour with the charging port facing down. This will allow airflow into the port and force excess water to drip out on its own. If you suspect your USB cable is also wet, store it in a dry place where air can reach it for an hour as well. Dust, lint, dirt, grime—we're used to cleaning these things off the floor, but they can also find their way into your phone's charging port. It can happen any time you put your device inside a bag or pocket with the port facing down, and that happens a lot. While a little debris won't affect your phone immediately, over time, it can become so dirty that your device stops working.

Why you should clean your phone's charging port?

The opening on the bottom of your phone might look small, but it can get dusty fast. And when you charge it, the connector can force this dust and dirt deeper into the charging port until the phone loses power completely.

The next time you plug in your phone, consider this:

Does the connector fit snugly?

Are you having trouble charging the battery?

If so, your USB cable may no longer be making a solid connection and it's time to clean out the port.

The first thing to do is inspect your device. Use a bright flashlight or lamp to take a closer look at the charging port. You'll want to check it regularly for dust and debris.

In addition to dust, lint, and dirt, your phone's charging port can also malfunction if it gets wet, whether you dropped your phone in water or moisture found its way inside from a spill, rain, or sweat.

How to clean a phone's charging port safely

Once you determine that you have a dust problem inside the charging port, you'll want to be careful when cleaning it to avoid causing permanent damage to your device. Using sharp metal objects like safety pins, paper clips, or knives can scratch your phone's delicate components or even chip and break off inside the port. What you can use to safely clean your charging port

•A cotton swab or toothpick. These items are soft and can fit into small spaces, making them less likely to cause physical damage to the charging port.

•Compressed air or bulb syringe. The air from these items can loosen and extract debris so you don't have to insert anything in the charging port. Spray the compressed air or bulb syringe a few more times to remove the dust particles you have loosened with the toothpick. Then turn your phone back on and see if it charges.

When cleaning your charging port, using these tools can do more damage than good:

•Toothbrush. The bristles on the brush can get stuck inside and make things worse.

•Blowing on the port with your mouth. Your breath contains water particles that can add moisture and damage your device.

The standby battery time sometimes differs from whats mentioned on our website doro.com​.

It is common practice with mobile phone manufacturers to test all telephones in laboratories and then publish the results. These tests are performed in a controlled environment where the signal is strong and constant, the phone is switched on, and it is not manipulated. The measurements obtained reflect the maximum performance of the product, thus providing a landmark, enabling it to be compared to other models and brands.

When you use a mobile phone, you will of course not always have perfect reception: you will move around, use Bluetooth or Wi-Fi, make calls and read messages; maybe you will listen to the radio or to take pictures with it. Even if you don't use the phone at all, the laboratory conditions can't hardly be reproduced in your place.

A battery will not obtain its full performance until after 3 or 4 recharges.

There are several different factors that have an influence on how many hours a charge may last:

1. Which telephone operator you use will affect the battery capacity more than you think it will. Some operators can last up to ten times longer than another one.

2. How much you connect