Try the following steps.

1. Switch off the phone and wait 10 seconds, switch on the phone again .

2. If you are using a table charger, try plugging the USB connector directly into the phone.

3. If you have a computer, try plugging the charging cable into a USB port on your computer.

4. Try a different power socket in your house.

5. Try a different charging cable and power adapter

6. If you have a loose battery in your smartphone, try removing the battery and reinserting it. This applies to Doro 8035, Doro 825 and Doro 8031. Doro 8040, 8050, 8080, 8110 and 8210 have a fixed battery that cannot be removed.

7. If this does not help, contact the shop where you bought your smartphone or contact Doro support.

1. From the Home screen, tap Set Advanced settings> System> Advanced> Reset options:

2. Reset Wi-Fi, mobile & Bluetooth to reset all network settings, including Wi-Fi, Mobile data, Bluetooth.. Carefully read the on-screen information, it is important!

3. Reset app preferences to reset app preferences for:

• Disabled apps.

• Disabled app notifications.

• Default applications for actions.

• Background data restrictions for apps.

• Any permission restrictions.

You will not lose any app data or the app itself, only any changed settings for the app.

4. Erase all data (factory reset) to erase all data from your phone's internal storage, including:

• Your Google account.

• System and app data and settings.

• Downloaded apps.

• Music/videos/photos.

• Other user data.

CAUTION: This is the last step before ALL data from the device, including

Google or other account settings, system and application data and

settings will be permanently erased.

Make sure your smartphone is connected to a Wi-Fi network or has access to mobile data.

1. Then tap the blue eye where it says View.

2. Then scroll down to "My phone information".

3. Click on "Device update".

4. Click on the blue button that says "Check for update".

5. Your phone will now check for the latest available software updates.

6. If there is an update, choose to install it.

7. If there was no update, just click back again.

Start by restarting your phone, wait a while and try again. This may sometimes need to be done several times.

If that doesn't work, you can do a so-called "Hard reboot" according to the following description:

Try a Hard reboot, by holding volume +/- (depending on the model, see beow table) together with power button in for minimum 8 seconds and then release the buttons when the phone vibrates.

The mobile will now restart by itself.

If it’s an older Doro model like 825, 8035: remove the battery and connect it again.

For more information see the user manual for your Doro model or contact our support at support.uk@doro.com or 08000265479.

1: Restart your phone.

2: If you have a computer, try connecting your USB cable to the computer to see if your phone is charging. If this works, the fault is in the charger located in the wall socket.

3: If you use a desktop charger, try connecting the USB cable directly to your smartphone, if this works the fault is in the desk stand.

4: You can also try another wall socket to make sure there is power in the socket.

5: Try switching to a different cable to see if the fault is due to the cable.

6: If none of the above suggestions help please contact our support either by email or phone. Contact details can be found at the bottom of our website.

There are two ways to find your IMEI number:

1: The easiest way to find the IMEI is to open the phone app and dial *#06# then the IMEI will be displayed on your screen.

2: Tap "View" on the home screen, then "My phone info", then "Phone status", and scroll down a bit. There is the IMEI roughly in the middle of the screen.

How do I reset my smartphone?

Reset the phone

IMPORTANT! Resetting the phone means that most of the information in it is lost, such as downloaded and installed apps, accounts, system and application data, and settings. Be sure to back up all data and files you want to keep before performing the restore. A backup is an extra set of all information. Carefully read the entire text below before starting. The reason for making a reset may be a stubborn problem that cannot be solved or if you want to give the phone to someone else.

Note! Everything you have added to the phone since you received it will be deleted!

Exception

• Everything that has been saved on an SD card, if one has been installed (see Insert SIM card and memory card).

• Apps and data from Google ™ - if backup is enabled.

• Information you have stored in some kind of cloud storage.

IMPORTANT! Remember which Google account you last logged in to with your phone. Google Anti-Theft requires that you enter the Google Account you last logged in to with your phone before a reset. The phone does not start until you have verified that you really are you.

Reset the phone

1. From the Home screen, touch Set Advanced System Settings Advanced Reset Options:

2. Reset Wi-Fi, mobile data, and Bluetooth to reset all network settings, including for wireless networking, mobile data, and Bluetooth. Read all the information on the screen carefully, it is very important!

3. Reset the settings to reset the app settings for:

• Disabled apps.

• Disabled app notifications.

• Standard apps for different actions.

• Restrictions for apps to use data in the background.

• Any access restrictions.

You will not lose any app data or the app itself, only any settings for the app.

Clear all data (reset to default settings) to delete all information from the phone's built-in memory, including:

• Your Google Account.

• Data and settings for systems and apps.

• Downloaded apps.

• Music / videos / photos.

• Other user data.

NOTE This is the very last step before ALL information on the device is permanently deleted, including all settings for the Google account or other accounts as well as data and settings for the entire system and all apps.

5. Once the phone has been reset, it will have the factory settings again and will be just like when it was taken out of the box. "

Go to https://myaccount.google.com/device-activity

Click on your mobile phone

Click on "Find device"

Click on "Erase device"

Sometimes Android phones get stuck in an endless loop (FFBM Mode) where it is not enough to restart the phone.

If your phone is switched off: Press and hold "Volume up" and the On / Off button until the phone starts in "Recovery mode".

Press "Restart System Now"

If the phone is already on: The phone starts in "FFBM mode" all the time.

Press and hold "Volume down" and the On / Off button.

The phone will vibrate briefly and the display shows the Doro logo.

Continue holding down the buttons until the display turns black, then release the buttons immediately.

The phone should now be switched off.

Press and hold "Volume up" and the On / Off button until the phone starts in "Recovery mode".

Press "Restart System Now".

Follow these steps in turn to find the right solution.

1: SIM lock or NUC (Network Unlock Code) is a lock that locks the phone to a specific operator. If your phone is SIM-locked, only the operator can provide the code to unlock your phone. Contact your operator for help with unlock code for SIM lock or NUC.

2: SIM code is a PIN code consisting of 4 digits, which unlocks your SIM card for use. This code is supplied with your SIM card.

3: PUK (Personal Unblocking Key) code, used to unlock your SIM card if, for example, you have failed to enter your PIN more than three times. This is an 8-digit code that comes with your SIM card. Normally, the PIN and PUK are printed on the plastic card, from where you print out the SIM card when it is new. If you have lost any of these codes, contact your operator.

4: Android PIN is usually used everyday to unlock your phone so you can use it. You choose this code yourself when you activate your phone and your Google account. If you have lost this code, follow this link for detailed help. <https://support.google.com/android/answer/7663172?hl=en&ref_topic=7340599

Have you received any information on your mobile phone that the memory is full? Then you have two options:

1. delete old MMS messages. Instructions on how to do this can be found in the manual.

2. buy extra memory for your mobile phone. They are available in most electronics stores. You can find more information about which memory is suitable for your mobile phone in your manual.

If none of the above helps, try this as well:

1. restart your phone, wait a while and try again. This may sometimes need to be done several times.

2. MMS uses mobile data. Make sure that mobile data is activated.

3. check with your operator that your subscription is active and that there is no ongoing service disruption. You can do this either via their support or check their website.

4. If you bought your mobile phone in a shop, you can visit it to get help.

5. check the MMS settings in your phone and compare with the operator's MMS profile. For more information, see the manual for your model which you can find here on our website under Support and Manuals. You can also contact our support team to have a manual sent to you free of charge.

We use several different repair shops for warranty repairs.

Normally it is your drop-in point, for example the store where you handed in your phone that knows where your phone is and when you can be expected to get it back.

You can always find and download a complete instruction manual from our website via this link:

Doro manual.

It is also possible to e-mail support.uk@doro.com or call 0800 026 5479 and ask them to send you a manual.

Try a hard restart by pressing and holding the "Power" button and "Volume Down" for Doro 8050 and Doro 8080 or the "Power" button and "Volume Up" button for Doro 8100 and Doro 8040 at the same time for more than 10 seconds or until you feel a slight vibration.

The mobile will now restart by itself. If it's an older Doro model like 825, 8035, try removing the battery and reconnecting it.

For more information, see the user manual for your Doro model, or contact our support.

If it doesn't work, try this:

Press the power button a small menu appears and hold your finger a little longer on switch off and then a small extra menu called safe mode appears where you have to select ok. The mobile will now restart in safe mode.

Here you can test whether it works as it should because only Doro's standard apps are used here.

If it doesn't work here either, we recommend that you check how much memory is being used and try to freeing memory.

Then restart the mobile in the usual way and try if it works. If not, contact our support for more help.

If your phone does not start when you press the button, it may be because the battery is completely discharged.

Is it the original power adapter that is used? Is there any visible damage on the cord/cable?

Try another power outlet in the house, sometimes it is necessary to charge a little longer to bring the phone to life, sometimes up to 30min if the battery is completely discharged.

Connect your charger and fully charge the battery and then try to start it again.

If this does not help please try this:

Try a Hard reboot by pressing and hold the "Power" button and the "Volume Down" for Doro 8050 and Doro 8080 or "Power" button and "Volume Up" button for Doro 8100 and Doro 8040 at the same time for more than 10 seconds or until you feel a slight vibration.

The mobile will now restart by itself.

If it’s an older Doro model like 825, 8035 try to remove the battery and connect it again.

For more information see the user manual for your Doro model or contact our support.

If you use a hearing aid or have hearing problems while making a phone call, you can customize your phone for this.

Go to the "Home screen", press "" Set "", then "" Sound settings "".

Then select:

• Normal for normal hearing under normal conditions.

• Optimized for age-related hearing loss or use in noisy environments.

• HAC Mode (Hearing Aid Compatibility): For use with a hearing aid in T-Mode.

The security button is handled by the Response by Doro app. There are two paths to these settings.

1. Go to your apps by swiping up from the "Home screen". Then look for a white / green icon "Response" Then follow the instructions in the app.

2. Click on "Set" then "Security functions" then "My security button" then follow the instructions in the app.

If you don't know what to do with your old electronics or how to recycle it properly here we have some options for you:

Option 1: Go to one of our retailers, and hand in your old mobile.

Option 2: Go to your nearest recycling centre and hand in your waste product to the relevant collection point for the recycling of electrical and electronic equipment.

Batteries:

Please refer to the section in the user manual on how to safely remove the battery from the product. Remove the battery and deliver it to the appropriate battery recycling facility.

Phones:

Before returning your phone for recycling, we recommend that you:

- Remember to back up or transfer files and information you want to keep. Then delete all personal information from your phone via a Master Reset (for more information, see the User Guide).

- Remove the memory card and SIM card.

- Return the phone together with the battery.

For more detailed information on the return and recycling of products, batteries or packaging, and to ensure that the battery and electrical and electronic equipment are treated properly, please contact your local authority, your local waste management company or the shop where you purchased the product or battery.

We have received calls to our support from our customers who suspect that it is fraudsters who claim to be from Doro and want to sell phones at a discount.

Doro never urges its customers to disclose sensitive information or log in via BankID.

Feel free to read our tips on digital security on our smartphoneschool here: Smartphone school (doro.com)

If your device supports "confirm with 0", the person receiving your emergency call must confirm that he or she is not an answering machine by pressing the number "0" within the first minute of the call.

If this is not done, the call will end and the next person in your emergency call list will be called.

However, if your device does not support "confirm with 0", there is no way to determine if the person answering the call is a human or an answering machine and therefore it may stop the next person in your emergency call list from being called.

The Doro 8100 runs on Android 11 Go, which is not compatible with Android Auto.

Android Auto is compatible with versions 10 or higher, but not with the "Go" variants.

You are welcome to try the product.

However, it must not be damaged or altered in any way.

In addition, you are responsible for packaging the product in such a way that it is not damaged during transport.

No, unfortunately you can not remove "Airplane Mode" from that menu.

Make sure you have the same language set in your mobile as you have on your SIM card.

Check for the latest firmware updates to make sure your phone is up to date.

Then restart your mobile and it should work.

Good luck!

If your Doro mobile phone is not working properly, please try the following steps to try solving the issue. If the issue persists then please call or email our support team. Check after each step to see if the issue has been resolved. If your Doro mobile returns to working properly, you will not need to take further action.

1. Restart your phone by switching it off and waiting 10 seconds before you turn it back on. Check if the issue has been resolved. If your Doro device is now working properly, you will not need to continue to the next step.

2. Check if there are any new software updates available and if there are please update your device. If you are unsure how to do this, please refer to the device manual which came in the box, alternatively you can download an electronic version using the manual search box below. Check if the issue has been resolved. If your Doro device is now working properly, you will not need to continue to the next step.

3. If you have a smartphone with an irremovable battery, go to the “Reboot the phone” section in the manual and follow the instructions. If you have a mobile phone with a removable battery, take it out, wait a few minutes, then reinsert it and switch the phone on. Check if the issue has been resolved. If your Doro device is now working properly, you will not need to continue to the next step.

4. Reset your Doro mobile phone to the factory settings. This will reset your phone and erase ALL data, which may solve the problem. Remember to perform a backup first, as everything – photos, contacts and some apps – will disappear from the phone!  You can read more about this in your user manual, which you will find in your box or you can download an electronic version in the manual search box below. Check if the issue has been resolved. If your Doro device is now working properly, you will not need to continue to the next step.

5. If the above steps do not help, we recommend contacting the retailer you purchased your device from. They can also help you to troubleshoot or send your Doro for repair if necessary.

6. Please contact Doro Support and we will help you. You will find our contact details further up on this page.

Follow the start-up guide when starting up your new Doro smartphone, and you'll get precise instructions on how to do it. If you skipped or missed the guide, you can do a factory reset and start over. See FAQ: "How do I reset my smartphone?"

If you want more information, you can read the manual or contact our user support.

If your old phone is an iPhone, you can read the user guide for your old iPhone for more information.

If you need help, you can contact our support. Contact details can be found on our website under support.

Doro wants to minimize the impact that our products have on the environment, so it does not come with headphones and a manual in the packaging.

We want to help our users make sustainable choices in their daily lives to promote better recycling habits.

Doro believes that the problem of e-waste and unnecessary duplication of these items can be highlighted by removing headphones and manuals from the device's packaging.

Existing Doro users are encouraged to continue using their current headphones and the manual is available to read or download on our online support page.

If you want to order a hard copy of your product manual, contact our support.

Restart your smart phone and it will work again.

Good luck!

The solution is to update your DORO EVA app by doing the following:

1. Go to the Google Playstore app.

2. Tap your google signature / image next to the microphone in the upper right corner of the screen.

3. Click "Manage Apps and Devices" and then "Manage."

4. In the middle of the screen it says in green text "Update all". Click on that text.

5. If you want to check which apps are being updated, click on the green text "More information".

6. When DORO EVA is updated, it should work as usual again, so now you can go back and use your mobile phone as usual.

On the Doro 8050 and 8080, follow the instructions below. Unfortunately, this does not work on the Doro 8100. You can place more widgets on the home screen by following these instructions instructions:

1. Tap on Set up -> My home screen -> Widgets on home screen.

2. Press and hold to select the widget. Drag and drop the widget on home screen.

Note! You can also long-press the Home screen, then press Widgets to add a widget.

For more info search the manual available for download on our website.

Your SD card should be installed and formatted as internal memory to allow apps or systems to be stored.

When you press "Change" when selecting "SD card", the blue "Move" button should work.

If not, check that your phone has the latest software and that all your applications are up to date.

Go to Android settings> Storage

Tap the SD card

Click the three dots> Migrate Data

Go to the Android settings> Storage

Press the SD card

Click the three dots> Format as laptop

Click on the message and the option to format the card is displayed.

Two options will be presented:

Telephone storage

Portable storage

What is the difference between them?

Phone storage: The SD card will be used for all types of files and expands the internal memory.

As a consequence:

The SD card will not be displayed as an option to choose from when taking pictures as it is considered an extension of the internal memory

The SD card cannot be used in any other device unless it is formatted again.

Portable storage: The SD card will appear as an option for storing media files (for example, when taking pictures). After the user presses the option, the phone continues to format the SD card accordingly. Depending on the specifications of the memory card, the smartphone will send a warning about its speed.

Yes go to Android file tranfer and follow the instructions you find there.

Not right now but you can always look for updates under settings and phone information.

Doro will deliver an updated experience for you on a regular basis, including updated security updates.

Several factors can affect the date you actually receive an update, e.g. device model, mobile carrier etc.

Users are reminded that all maintenance releases should be accepted as soon as possible to ensure best performance.

You should regularly check for updates by clicking on "Set" -> "Advanced settings" -> "System" -> "Advanced" -> "System update" and finally click on either "Install update if available" or "Check for updates".

Please note that this will delete all content on the mobile phone.

1. Turn off your phone

2. Press and hold ON/OFF and VOL+ simultaneously, then release when the phone vibrates.

3. Scroll down to "Wipe data// Factory reset" with the VOL key.

4. Press the ON/OFF button to confirm

5. Select "Yes" and press the ON/OFF button to confirm.

6. "Restart the system now" > Press the ON/OFF button. The phone restarts.

7. Select language and then "Start".

8. "Is this your first time using a smartphone?" > Click on "No, I've already used one"

9. "Make your phone available!" > Click on "No, thanks"

10. "Connect to mobile network" > insert SIM or press "Skip"

11. Connect to wifi

12. Your phone will check for updates

13. "Copy apps and data" > Tap "Do not copy"

14. Phone prompts options to sign in to go verify your account > enter your email address and password

15. Skip

16. Accept Google services

17. Unlock with fingerprints > Skip

18. Set up screen lock > Skip

19. Skip screen lock > Skip anyway

20. See what's trending with Google Assistant > Next

The risks are the same as with any other mobile phone.

Consult your doctor about it to be sure.

Each member of the care circle needs a mobile device with the Response by Doro application installed (available free from Google Play Store and the iOS App Store)

The responder phones need to be at least Android v7.0 and above or iOS v10.0 and above.

The solution will not work on landlines or other fixed line solutions.

Response by Doro is compatible with the following devices:

Doro 7010/7030/780X/8050/8080/8100.

Fore your relatives or the ones that you want to be able to manage your phone through the Response by Doro application they need to have a smartphone. Make sure that the latest software update is installed for both the app and the mobile for the best user experience.

We support SD and SDHC cards and this means up to 32 GB.

We will try to fix this for the 8050 but for the 8080 you will have to disable the PIN request for you phone.

New software is available so please update your smartphones software under Settings and then press on System press Advanced and System updates and at last Check for system updates. Then press on install new software.

Change network type from 4G to 3G.

Are you unsure how to do either check the manual or call our support.

Please check with your supplier if they have some opportunity to help you at home.

Here are some tips on how you may extend the phone’s battery power by reducing battery consumption.

• Charge your phone often, preferably every day. Charging does not affect the lifetime of the battery.

• When not downloading data from the Internet, which is power consuming, disable data connections over mobile networks. Data is still transmitted over Wi-Fi.

• Turn off Wi-Fi when not in use. Use the notification panel to disable the features.

• Turn off Bluetooth when not in use. Use the notification panel to disable the features.

• Deactivate auto-syncing of apps and synchronise your applications manually, like your email, calendar and contacts.

• Use the menu in View -> My phone information -> Battery info -> Battery usage to see which applications use the most power.

• Decrease the screen brightness, see Brightness level, in the manual.

• When in areas with no network coverage, turn off your device or activate the Aeroplane mode. The device repeatedly scans for available networks which consumes power. See Aeroplane mode, in the manual.

• The GPS is also quite battery consuming. If you want to stop apps reporting on your location automatically, make sure that Location reporting is off, see How to turn off GPS location services, in the manual.

• Use Doro original handsfree devices to listen to music. Handsfree devices consume less battery than your device's own loudspeakers.

• Lock the screen when not in use, press the Power button and your display goes to sleep. See Lock screen, in the manual.

A new system for emergency alerts has been launched in Norway, emergency alerts are a service from the Norwegian authorities. This means that if a serious situation with an acute danger to life and health occurs where you are, you can receive an emergency alert on your mobile phone. You can read more information about the system at Home (nodvarsel.no)

To receive emergency notifications, the phone must be connected to the mobile phone network (4G/5G). The phone must also be updated with the necessary software.

These devices can receive emergency alerts: • Android phones running Android 11 or later. Compatible Doro models: Doro 8100 

We have received this information from Telia in Norway:

"After a planned change in the mobile network mid Ferbuary 2023, some of our customers may experience trouble conducting conversations.

In order for the phone to function as normally, we ask all customers to turn the mobile phone on flight mode, wait for 10 seconds and then turn flight mode off again.

If flight mode does not work, make a restart of the phone. Mobile data works as normal.

We strongly apologize for the disadvantages this has for those affected. "

Telia-owned OneCall, MyCall and Phonero are also affected in Norway.

If your SIM-card is used with a smartphone or a 4G-phone just to check/save your contact for example by the store or a relative, the SIM-card is detected by the 4G network and is fixed/ blocked in 4G. When you reintroduce the SIM-card in your 2G phone, the SIM-card is not able to caught the 2G network. You will get access to 2G after one day, that’s the time needed to update your SIM-card. You just have to let the phone be switched on, the day after it needs to be restarted and normally it will works.

Emergency Alerts is a new service from the UK Government. It went live on Sunday 19th March 2023.

In the event of an emergency, the system will enable people to be contacted via their mobile phone when lives are in danger, such as severe flooding.

To stop receiving the alert messages cell broadcast can be disabled in the phone..

1. Press Menu->Messages->Settings->Cell broadcast.

2. Press the three horizontal strikes for options and press Settings->On/Off to activate or deavtivate the alerts..

If you find this instructions confusing or not helpful please contact our support and they will try to help you.

For more Doro related information click here.

For more information from UK Government click here.

In the UK the test the 23rd of April was performed with mixed results so there maybe some questions.

The Three network seemed to have a number of issues and many customers did not receive the message on many different handsets.

The government and networks will now have to analyse the results and work out next steps.

This may be because the app manufacturer has updated their app for various reasons, such as for security reasons.

Some updates then require more than your smartphone or tablet can handle.

Feel free to contact our support for help in checking whether your phone meets the requirements of the app manufacturer.

They can also help you if you need to buy a newer smartphone or tablet that meets the new requirements.

First try to check if there is an update for your phone, see the FAQ about updating software, and if that not work try to go directly to the banks web page through a web browser like Chrome and log into your bank there instead. After being redirected to your bank id app, you have a tab in the top right with the number of open pages and return to your bank and accept there.

This is because it is not legal in all countries where Doro is sold.

You can instead store the alarm number as a speed dial in your phone.

For a more detailed description, we refer to the respective model's manual, which you can find here on the support pages.

You can of course call our skilled support team and they will be happy to help you.

Try the following steps.

1. Switch off the phone and wait 10 seconds, switch on the phone again .

2. If you are using a table charger, try plugging the USB connector directly into the phone.

3. If you have a computer, try plugging the charging cable into a USB port on your computer.

4. Try a different power socket in your house.

5. Try a different charging cable and power adapter

6. If you have a loose battery in your smartphone, try removing the battery and reinserting it. This applies to Doro 8035, Doro 825 and Doro 8031. Doro 8040, 8050, 8080, 8110 and 8210 have a fixed battery that cannot be removed.

7. If this does not help, contact the shop where you bought your smartphone or contact Doro support.

Have you received any information on your mobile phone that the memory is full? Try deleting old SMS messages. Instructions on how to do this can be found in the manual.

If the above does not help, try this as well:

1. restart the phone, wait a while and try again.

2. check with your operator that your subscription is active and that there is no ongoing service disruption.

3. SMS profile numbers should be checked. Generally, this can be solved by going into the SMS settings and checking that the profile number matches the operator's profile number. Check with your mobile operator on their website or their support.

4. If messages are not visible in the phone's menu, messages may have been blocked. Please refer to the user manual for your model or contact our customer service for further assistance.

5. If you bought your mobile phone in a shop, you can visit the shop for help.

Have you received any information on your mobile phone that the memory is full? Then you have two options:

1. delete old MMS messages. Instructions on how to do this can be found in the manual.

2. buy extra memory for your mobile phone. They are available in most electronics stores. You can find more information about which memory is suitable for your mobile phone in your manual.

If none of the above helps, try this as well:

1. restart your phone, wait a while and try again. This may sometimes need to be done several times.

2. MMS uses mobile data. Make sure that mobile data is activated.

3. check with your operator that your subscription is active and that there is no ongoing service disruption. You can do this either via their support or check their website.

4. If you bought your mobile phone in a shop, you can visit it to get help.

5. check the MMS settings in your phone and compare with the operator's MMS profile. For more information, see the manual for your model which you can find here on our website under Support and Manuals. You can also contact our support team to have a manual sent to you free of charge.

We use several different repair shops for warranty repairs.

Normally it is your drop-in point, for example the store where you handed in your phone that knows where your phone is and when you can be expected to get it back.

You can always find and download a complete instruction manual from our website via this link:

Doro manual.

It is also possible to e-mail support.uk@doro.com or call 0800 026 5479 and ask them to send you a manual.

If you don't know what to do with your old electronics or how to recycle it properly here we have some options for you:

Option 1: Go to one of our retailers, and hand in your old mobile.

Option 2: Go to your nearest recycling centre and hand in your waste product to the relevant collection point for the recycling of electrical and electronic equipment.

Batteries:

Please refer to the section in the user manual on how to safely remove the battery from the product. Remove the battery and deliver it to the appropriate battery recycling facility.

Phones:

Before returning your phone for recycling, we recommend that you:

- Remember to back up or transfer files and information you want to keep. Then delete all personal information from your phone via a Master Reset (for more information, see the User Guide).

- Remove the memory card and SIM card.

- Return the phone together with the battery.

For more detailed information on the return and recycling of products, batteries or packaging, and to ensure that the battery and electrical and electronic equipment are treated properly, please contact your local authority, your local waste management company or the shop where you purchased the product or battery.

We have received calls to our support from our customers who suspect that it is fraudsters who claim to be from Doro and want to sell phones at a discount.

Doro never urges its customers to disclose sensitive information or log in via BankID.

Feel free to read our tips on digital security on our smartphoneschool here: Smartphone school (doro.com)

If your device supports "confirm with 0", the person receiving your emergency call must confirm that he or she is not an answering machine by pressing the number "0" within the first minute of the call.

If this is not done, the call will end and the next person in your emergency call list will be called.

However, if your device does not support "confirm with 0", there is no way to determine if the person answering the call is a human or an answering machine and therefore it may stop the next person in your emergency call list from being called.

You are welcome to try the product.

However, it must not be damaged or altered in any way.

In addition, you are responsible for packaging the product in such a way that it is not damaged during transport.

Try deleting your MMS settings and then set it manually as follows:

Account name: MMS

APN: Internet

Username: not set

Password: not set

Homepage: http://10.81.0.7:8002

Connection type: HTTP

Use proxy: Yes

Proxy address: 82.113.100.5

Proxy port: 8080

Proxy user name: not set

Proxy password: not set

Unfortunately, this is a limitation in the software in WhatsApp that will not be fixed.

From the messages menu click on read then options Save objects / image Ok / Save.

If your Doro mobile phone is not working properly, please try the following steps to try solving the issue. If the issue persists then please call or email our support team. Check after each step to see if the issue has been resolved. If your Doro mobile returns to working properly, you will not need to take further action.

1. Restart your phone by switching it off and waiting 10 seconds before you turn it back on. Check if the issue has been resolved. If your Doro device is now working properly, you will not need to continue to the next step.

2. Check if there are any new software updates available and if there are please update your device. If you are unsure how to do this, please refer to the device manual which came in the box, alternatively you can download an electronic version using the manual search box below. Check if the issue has been resolved. If your Doro device is now working properly, you will not need to continue to the next step.

3. If you have a smartphone with an irremovable battery, go to the “Reboot the phone” section in the manual and follow the instructions. If you have a mobile phone with a removable battery, take it out, wait a few minutes, then reinsert it and switch the phone on. Check if the issue has been resolved. If your Doro device is now working properly, you will not need to continue to the next step.

4. Reset your Doro mobile phone to the factory settings. This will reset your phone and erase ALL data, which may solve the problem. Remember to perform a backup first, as everything – photos, contacts and some apps – will disappear from the phone!  You can read more about this in your user manual, which you will find in your box or you can download an electronic version in the manual search box below. Check if the issue has been resolved. If your Doro device is now working properly, you will not need to continue to the next step.

5. If the above steps do not help, we recommend contacting the retailer you purchased your device from. They can also help you to troubleshoot or send your Doro for repair if necessary.

6. Please contact Doro Support and we will help you. You will find our contact details further up on this page.

Doro wants to minimize the impact that our products have on the environment, so it does not come with headphones and a manual in the packaging.

We want to help our users make sustainable choices in their daily lives to promote better recycling habits.

Doro believes that the problem of e-waste and unnecessary duplication of these items can be highlighted by removing headphones and manuals from the device's packaging.

Existing Doro users are encouraged to continue using their current headphones and the manual is available to read or download on our online support page.

If you want to order a hard copy of your product manual, contact our support.

There are two different solutions. The end-user solution is to provoke the certificate popup by setting up a weather city and then installing the certificate directly over the phone. If for some reason this does not work, it is also possible to manually install two different root certificates on your phone by following the steps below.

1. Open your browser and:

- Download TeliaSonera CA Root v1 self-signed by entering this URL in the address bar and pressing Enter: http://repository.trust.teliasonera.com/teliasonerarootcav1.cer

- Download Telia Root CA v2 cross-signed intermediate certificate by entering this URL in the address bar and pressing Enter: https://support.trust.telia.com/repository/teliarootcav2.cer

2. Connect your phone to a computer via USB and save the two downloaded certificates in the root of the phone memory

3. Disconnect the phone from the computer

4. Then follow the steps on this link: vädercertifikat to install the required certificate.

The mobile network's second generation (2G) is 25 years old.

Several countries in Europe have already shut down their 2G networks to promote the rollout of 4G and 5G.

Some mobile operators have preferred to keep their 2G network and instead switch off their 3G antennas and others do the opposite.

Please note that a mobile operator's decision to phase out either their 2G or 3G network affects you as a customer and is independent of the will of the phone manufacturers.

Doro offers products throughout Europe and will continue to offer affordable 2G and 3G phones as long as there is demand.

You who are affected by mobile operators' decisions have two options:

- Either stick with your current mobile operator but change your phone to a 4G phone or

- Keep the phone and change mobile operator to another one that still supports the network that your phone uses.

Contact us to find out more about our 4G phones and which one we can recommend for you and your needs.

Go check in the Settings / Messages / Settings menu / Memory status / Phone / Available memory.

Know that a photo takes between 40 and 50 KB.

In the menu settings / Message / Delete / choose the sent and validate.

Pressing the volume keys to activate the external display does not work after charging the phone.

Restart the phone and it will work again.

This also happens if you turn on your phone after it has been switched off and then fold up the phone while it is still starting up (which is natural because it takes some time to turn on)

This also requires a restart to get this in order.

The risks are the same as with any other mobile phone.

Consult your doctor about it to be sure.

We support SD and SDHC cards and this means up to 32 GB.

This is designed to minimise the risk of the screen lighting up in a trouser pocket or handbag etc.

There are some options in Settings->Display->External display where the user can set the screen to always be on.

It´s an software update from Google that isn´t compatible with Doro Os.

Please try to search with Bing.com instead.

Most of the devices we sell are up to date, but some have old software that needs to be updated.

The normal procedure is to install the latest version of the software:

1. Menu

2. Select settings

3. Select software update

4. Follow the instructions on the screen to complete the update.

If the update does not work as it should and it displays: "Network error, please try again later / "Network error, please try again later". To work around this problem, try the following:

1. Borrow a SIM card from someone and update it.

2. Go to another location (another cell tower) and try to update.

3. Get an update by sending the phone to a service centre/repair centre. Contact your shop or Doro support for assistance.

Connect a charger and see if you get a symbol on the screen indicating that it is charging.

This can take up to 30 minutes. If that doesn't work, feel free to try another power outlet in the house or another charger.

You can also remove the battery and insert it again.

Also check with another cable. Then press the red button a little longer until the phone starts up.

IF none of this helps, contact Doro support. You can find contact details at the bottom of our website.

Call our support and they will help you. You will find the contact information at our support site at doro.com.

The standby battery time sometimes differs from whats mentioned on our website doro.com​.

It is common practice with mobile phone manufacturers to test all telephones in laboratories and then publish the results. These tests are performed in a controlled environment where the signal is strong and constant, the phone is switched on, and it is not manipulated. The measurements obtained reflect the maximum performance of the product, thus providing a landmark, enabling it to be compared to other models and brands.

When you use a mobile phone, you will of course not always have perfect reception: you will move around, use Bluetooth or Wi-Fi, make calls and read messages; maybe you will listen to the radio or to take pictures with it. Even if you don't use the phone at all, the laboratory conditions can't hardly be reproduced in your place.

A battery will not obtain its full performance until after 3 or 4 recharges.

There are several different factors that have an influence on how many hours a charge may last:

1. Which telephone operator you use will affect the battery capacity more than you think it will. Some operators can last up to ten times longer than another one.

2. How much you connect to Wi-Fi.

3. How much you use Bluetooth.

4. How often you make calls.

5. The distance to the closest cell tower.

6. How often you turn the display on.

Do not hesitate to contact us for any additional information.

Please check with your supplier if they have some opportunity to help you at home.

Start by making sure you are using the battery and charger that came with your phone.

DO NOT use old batteries from other phones, even if they seem to fit!

Yes there is a new software released December 2022 that fixes this.

The normal procedure is to install the latest version of the software is like this:

1. Menu

2. Select settings

3. Select software update

4. Follow the instructions on the screen to complete the update.

If the update does not work as it should and it displays: "Network error, please try again later / "Network error, please try again later". To work around this problem, try the following:

1. Borrow a SIM card from someone and update it.

2. Go to another location (another cell tower) and try to update.

3. Get an update by sending the phone to a service centre/repair centre. Contact your shop or Doro support for assistance.

In the status/notification bar at the top of your phone, you can see which network technology is in use.

The icon or designation varies quite a lot between phones so contact our support if you need help for your particular model.

Here are some common examples:

• 2G may be referred to as 2G, G, GSM, GPRS, E, Edge. All variants mean 2G and stop working when 2G is switched off.

• 3G can be referred to as 3G, WCDMA, UMTS, HSPA, HSPA+, H, H+ or 3+. All are variants of 3G and stop working when 3G is switched off.

• 4G can be referred to as 4G, LTE or L. This is not enough to make calls, but your phone also needs to have volte switched on. The status bar at the top may then say VoLTE or Vo))LTE. With 4G, you can also make calls using wifi. In the notification bar it may look like a phone with wifi arcs over it, or it may say VoWiFi, Wi-Fi or similar.

• 5G can be referred to as 5G, 5G+, and more. Confusingly, however, 5G E does not mean 5G but a kind of extra-fast 4G.

To ensure that you can make calls with your mobile phone when 2G and 3G are switched off, it's time to review your equipment so that it can handle calls over 4G or 5G.

Once 3G stops working, it will no longer be possible to make calls using that technology. Similarly, when 2G is switched off, you can only make calls with 4G or 5G.

In order to make calls with 4G, your mobile phone needs to support the technology that allows you to make calls with 4G, and for this to work you may need to support it in your subscription and you may also need to make settings in your subscription details. In addition, you may need to make a number of settings on your phone. If you need help getting the technology up and running, contact your operator or equipment manufacturer. There is a lot of information posted on operators' websites and also many guides online in general on how 4G works for different mobile phone models.

As networks are also shut down abroad, you may not be able to make calls or use data services in other countries. Users must therefore ensure that they have a phone and a 4G-capable subscription with them so that they can connect abroad.

To make sure you can make calls on your mobile phone when 2G and 3G are switched off, it's time to review your equipment to make it capable of making calls over 4G.

Once 3G stops working, it will no longer be possible to make calls using that technology. Similarly, when 2G is switched off, you can only make calls with 4G or 5G.

To make calls with 4G, your mobile phone and your SIM-card needs to support the technology that allows you to make calls with 4G, and for this to work you may need to support it in your subscription and you may also need to make settings in your subscription details. In addition, you may need to make a number of settings on your phone. If you need help getting the technology up and running, contact your operator or equipment manufacturer. There is a lot of information posted on operators' websites and also many guides online in general on how 4G works for different mobile phone models.

As networks are also shut down abroad, you may not be able to make calls or use data services in other countries. Users must therefore ensure that they have a phone and a 4G-capable subscription with them so that they can connect abroad.

For more detailed information on the shutdown of the mobile networks known as 2G and 3G, please visit your network providers website or contact their support.

Here are some tips on how you may extend the phone’s battery power by reducing battery consumption.

• Charge your phone often, preferably every day. Charging does not affect the lifetime of the battery.

• When not downloading data from the Internet, which is power consuming, disable data connections over mobile networks. Data is still transmitted over Wi-Fi.

• Turn off Wi-Fi when not in use. Use the notification panel to disable the features.

• Turn off Bluetooth when not in use. Use the notification panel to disable the features.

• Deactivate auto-syncing of apps and synchronise your applications manually, like your email, calendar and contacts.

• Use the menu in View -> My phone information -> Battery info -> Battery usage to see which applications use the most power.

• Decrease the screen brightness, see Brightness level, in the manual.

• When in areas with no network coverage, turn off your device or activate the Aeroplane mode. The device repeatedly scans for available networks which consumes power. See Aeroplane mode, in the manual.

• The GPS is also quite battery consuming. If you want to stop apps reporting on your location automatically, make sure that Location reporting is off, see How to turn off GPS location services, in the manual.

• Use Doro original handsfree devices to listen to music. Handsfree devices consume less battery than your device's own loudspeakers.

• Lock the screen when not in use, press the Power button and your display goes to sleep. See Lock screen, in the manual.

If it is within the warranty period for batteries, which is 60 months, contact support and get a new one sent to you.

If it is older than 60 months, you can order a new one here on our website.

A new system for emergency alerts has been launched in Norway, emergency alerts are a service from the Norwegian authorities. This means that if a serious situation with an acute danger to life and health occurs where you are, you can receive an emergency alert on your mobile phone. You can read more information about the system at Home (nodvarsel.no)

To receive emergency notifications, the phone must be connected to the mobile phone network (4G/5G). The phone must also be updated with the necessary software.

These devices can receive emergency alerts: • Android phones running Android 11 or later. Compatible Doro models: Doro 8100 

We have received this information from Telia in Norway:

"After a planned change in the mobile network mid Ferbuary 2023, some of our customers may experience trouble conducting conversations.

In order for the phone to function as normally, we ask all customers to turn the mobile phone on flight mode, wait for 10 seconds and then turn flight mode off again.

If flight mode does not work, make a restart of the phone. Mobile data works as normal.

We strongly apologize for the disadvantages this has for those affected. "

Telia-owned OneCall, MyCall and Phonero are also affected in Norway.

If your SIM-card is used with a smartphone or a 4G-phone just to check/save your contact for example by the store or a relative, the SIM-card is detected by the 4G network and is fixed/ blocked in 4G. When you reintroduce the SIM-card in your 2G phone, the SIM-card is not able to caught the 2G network. You will get access to 2G after one day, that’s the time needed to update your SIM-card. You just have to let the phone be switched on, the day after it needs to be restarted and normally it will works.

Emergency Alerts is a new service from the UK Government. It went live on Sunday 19th March 2023.

In the event of an emergency, the system will enable people to be contacted via their mobile phone when lives are in danger, such as severe flooding.

To stop receiving the alert messages cell broadcast can be disabled in the phone..

1. Press Menu->Messages->Settings->Cell broadcast.

2. Press the three horizontal strikes for options and press Settings->On/Off to activate or deavtivate the alerts..

If you find this instructions confusing or not helpful please contact our support and they will try to help you.

For more Doro related information click here.

For more information from UK Government click here.

In the UK the test the 23rd of April was performed with mixed results so there maybe some questions.

The Three network seemed to have a number of issues and many customers did not receive the message on many different handsets.

The government and networks will now have to analyse the results and work out next steps.

Try putting your new SIM card in a phone that is a 4G or 5G phone and start it up there. Once it has started and you can, for example, make a call using that method, then return it to your Doro 2G phone and it should work. If you are not sure what you have, contact our talented support and they will help you in the best way.

For more information read the following:

5G SIM cards are not backwards compatible with 2G devices. The reason you can activate the 5G SIM in another device that supports higher than 2G is that the activation process usually involves the SIM communicating with the network to establish a connection. During this process, the network recognizes the features of the SIM card and provides it accordingly. Once the SIM is activated it should work in the 2G only device, but only for 2G services. However, the device will not be able to take advantage of higher speed services that require 3G, 4G or 5G connectivity. This is not an error or a miss on the part of the operator. That's how technology works. 5G SIM cards are designed to work with devices that support 4G/LTE and 5G networks. They are not backward compatible with 2G or 3G networks. When you activate a 5G SIM card in a device that supports 4G/LTE or 5G networks, the SIM card configuration is updated to make it compatible with the newer networks. However, if you insert a 5G SIM card into a 2G phone, the phone will not be able to read the SIM card because it does not support 4G/LTE or 5G networks.

This is because it is not legal in all countries where Doro is sold.

You can instead store the alarm number as a speed dial in your phone.

For a more detailed description, we refer to the respective model's manual, which you can find here on the support pages.

You can of course call our skilled support team and they will be happy to help you.

You can always find and download a complete instruction manual from our website via this link:

Doro manual.

It is also possible to e-mail support.uk@doro.com or call 0800 026 5479 and ask them to send you a manual.

If you don't know what to do with your old electronics or how to recycle it properly here we have some options for you:

Option 1: Go to one of our retailers, and hand in your old mobile.

Option 2: Go to your nearest recycling centre and hand in your waste product to the relevant collection point for the recycling of electrical and electronic equipment.

Batteries:

Please refer to the section in the user manual on how to safely remove the battery from the product. Remove the battery and deliver it to the appropriate battery recycling facility.

Phones:

Before returning your phone for recycling, we recommend that you:

- Remember to back up or transfer files and information you want to keep. Then delete all personal information from your phone via a Master Reset (for more information, see the User Guide).

- Remove the memory card and SIM card.

- Return the phone together with the battery.

For more detailed information on the return and recycling of products, batteries or packaging, and to ensure that the battery and electrical and electronic equipment are treated properly, please contact your local authority, your local waste management company or the shop where you purchased the product or battery.

You are welcome to try the product.

However, it must not be damaged or altered in any way.

In addition, you are responsible for packaging the product in such a way that it is not damaged during transport.

1. Check if the operating system of your mobile phone is Android 6.0 or later, or iOS 9.0 or later.

2. Download the latest Companion app for a better experience.

3. Check if Bluetooth is enabled and working properly on your phone. We recommend that you exit all apps and restart Bluetooth before trying to connect again.

4. Scan the QR code displayed on the smart watch or tap "Add Device" in the app to connect. Choose the right product type: smart watch.

5. We recommend that you pair with the device in an open place to avoid interference from other devices.

1. Make sure the distance between the phone and device does not exceed 7 m, otherwise the signal may be too weak.

2. Make sure there is nothing between the phone and device that might obstruct the Bluetooth signal, for example, your body or metal objects such as jewellery.

3. Make sure the device battery has sufficient power to use Bluetooth and keep screen lit.

4. Make sure your phone’s Bluetooth is working. Try closing all apps, and then disable and re-enable Bluetooth.

5. If the Companion app is running in the background, iOS may close the app automatically, which can cause Bluetooth to disconnect.

6. Bluetooth may automatically disconnect if your phone is in power saving mode or if you are using a phone manager app. Please check your phone settings and then try again.

1. Make sure the Bluetooth connection is working. You can refer to the previous two questions.

2. Swipe down on the home screen of the Companion app or manually refresh data to start the sync.

3. Check whether the Bluetooth connection timed out.

1. Ensure that you always wear the device when asleep; otherwise no sleep data will be available when you sync the device with the Companion app.

2. Sleep will be tracked around the clock. However, your sleep will be recorded only if it lasts for three hours (there are three stages of sleep: deep sleep, light sleep and REM sleep). Going back to sleep after getting out of bed, sleeping in, or playing with mobile phone in bed will affect the recording of your sleep.

3. If you don’t wear the device before going to bed, or if you take off the device immediately after getting up, the recorded sleep time will be prolonged or inaccurate.

The device is waterproof and can be worn in a shower, but the water temperature must be controlled below 40°C.

The green light is used to measure your heart rate.

If you have enabled automatic heart rate monitoring, the light will turn on periodically.

To disable this feature, select Manual Heart Rate Monitoring.

Your device features an industry-standard optical heart-rate sensor that is certified as safe to use.

1. In [Device], click the corresponding device to enter [Device Info] → [Notifications] → [Call Reminder] to enable the Smart Reminder and Call Reminder in the App. It will save and synchronize the settings to the bracelet. For iOS system, you also need to allow Bluetooth pairing and enable Share Notifications.

2. Ensure that Bluetooth is always connected. The device does not display notifications for messages or calls that are received while Bluetooth is disconnected.

3. For iOS 13 and above, go to [Settings] - turn on [Bluetooth] - select [My Device] - turn on [Share System Notification]. 

4. After the device is set to DND (Do Not Disturb) mode, you will not receive notifications.

We have adapted this feature to prevent the screen from turning on by accident, such as when you move your arms while asleep.

To turn on the screen, twist your wrist so that the screen faces upwards.

We recommend that you practice this action until you get familiar with the optimum tilt angle.

1. Remove the device from the wrist. Connect the device with the USB cradle, and plug it into a power outlet (ensure that the USB connector is correctly oriented). To reduce the charging time, the device’s screen switches off while charging. However, you can swipe the screen to wake it and check charging progress.

2. Typically it takes 1–2 hours to fully charge the device. The battery life is approximately 10 days for normal use and up to 21 days of standby time. Note: Enabling automatic heart rate monitoring and vibration alerts significantly reduces battery life."

3. Choose a power source to charge the device: either via a USB port of a PC or a charger of a mobile phone (the rated voltage of the device is 3.7V~4.2V, while the rated voltage of a USB port is usually 5V, so a USB port is an ideal choice). It usually takes 1-2 hours to fully charge the device via a USB port. Do not use a fast charging power source (9V), otherwise it may shorten the device’s battery life.

1. Ensure that the device is connected to your phone via Bluetooth.

2. You can only use the watch to reject calls; answering or initiating calls is currently not supported.

3. If the caller is not in your contact list, the phone number will be displayed.

The device supports SMS WhatsApp, calendar, and email etc notifications. These can be configured through the Companion app.

1. Ensure that the device is connected to your phone via Bluetooth.

2. When you receive a message, the notification icon on the device displays the notification count. You can view the last 5 notifications that were received.

3. Touch and hold a notification to dismiss it.

1. Data is automatically synced when you open the Companion app. You can also swipe down on the message list on the app’s home screen to sync data.

2. If the “Connection failed” message is shown, try the following steps:

(i) Swipe down on the home screen again.

(ii) Close and re-open the Companion app.

(iii) If neither of the above works, disable and re-enable Bluetooth on your phone, or restart your phone. (You can also try clearing the Bluetooth cache before restarting your phone.)"

Note: On iOS devices, turn on the Bluetooth settings and locate your device in the device list. Touch the symbol next to the device name and touch “Forget this Device”. Disable and re-enable Bluetooth or restart your phone.

1. The device does not need to be connected to your phone to count steps, record sleep data, or use the alarm clock. For example, you can do your exercise while wearing your device, and then connect the device to your phone and perform a sync to view exercise data.

2. Alarm clock: Use the Companion app to configure the alarm time and sync it to the device. Once you have configured the alarm time, you can disconnect the device from your phone.

3. To use the Response by Doro, Call Reminder and Find Phone features, you have to turn on your phone’s Bluetooth and connect the device with your phone.

1. The device doesn’t need to be connected to your phone to store exercise or sleep data. To sync data from the device, enable Bluetooth on your phone and ensure it is within range of the device.

2. The device can retain seven days’ exercise and sleep data in typical use.

To improve step count accuracy, the device has a minimum threshold of ten steps.

This means that the total step count shown in the Companion app only changes when you take more than 10 steps.

The device starts recording data after your tenth step and only saves data when you have completed 30 steps.

"Factors like wearing the device too loosely, swinging your arms, or sliding of the device over your skin can impact heart rate readings.

In addition, wearing the device too tightly, raising your arms, or clenching your fists can affect blood circulation, which also affects sensor performance.

When testing your heart rate, it is recommended that you keep your arm straight, remain static, and relax your muscles.

Ensure that the device remains in close contact with your skin.

Note: Even when you wear the device correctly, individual differences such as skin colour, body hair, tattoos, and scars can also affect heart rate sensor performance slightly."

The accelerometer and algorithms that the device uses to count your walking steps are highly sensitive, even small differences may affect the accelerometer and algorithms. You must provide accurate personal data during the device’s initial configuration. For example, if you enter wrong gender, height, weight, or age, it would result in inaccurate exercise data, such as incorrect counting of steps, distance, or calorie . In addition, factors such as your arm swing, stride, posture, road surface, and slope can also affect the step count.

This is because you can choose to have a picture as the watch face or to have a picture on your profile in the app.

Click on the link below to see the contents of the Doro watch here:

Unboxning Doro watch

Click on the below link to see how you install the watch app, Doro Companion

Installation of the watch app, Doro Companion

Click on below link to see how to pair your Doro watch with your smartphone

Pair my Doro watch with my mobile

Click on below link to see how to get started with the Companion app

How to get started with the Companion app

When the battery is less than or equal to 20%, the screen lights up and you feel a short vibration. After 3 seconds, it returns to the home page. You can also press the up button or swipe right to end the alert.

When the battery capacity is less than or equal to 10%, the screen will turn on again and you will feel a short vibration and in this mode not all functions will work: - Users cannot enter other modes (except for screen and time functions, all other functions are disabled).

- If you enter this mode during training, the training is automatically ended and the training is saved.

Then, when the power is less than or equal to 5%, only the time function works and all other functions (including screen display) are turned off.

At 1% battery remaining, the watch starts vibrating and does not stop vibrating until you insert it into the charging cradle.

At 1% battery remaining, the watch starts vibrating and won't stop vibrating until you place it in the charging cradle.

Yes, all stored data remains. However, everything disappears if you choose to uninstall the app from your mobile.

Yes, it does and it cannot be stored in any other way.

Currently, the alarm button works together with Doro 8100 and the Response by Doro app.

For other smart mobiles, the button instead functions as "Find my mobile", so when you press the button, your mobile starts ringing so you can easily find it.

The watch and your mobile must be within range to be able to communicate via Bluetooth.

The following specifications are required for the watch to be able to communicate with your mobile:

Android version 6.0 and later

iOS version 9.0 and later

Bluetooth 4.0 and later

Response by Doro: Doro Smartphone (Android 10.0 and later)

Possible reasons:

Wearing any kind of watch or wearable device too tightly increases the chances that the wearer will experience nerve damage that leads to pain in the wrist, hand, and arm.

The watch is worn in the wrong place.

Prolonged contact with your skin can lead to skin irritations or, in some cases, allergic reactions.

Possible solutions:

A good rule of thumb is that you should be able to slip one finger between your arm and the watchband, and your watch should not slide more than an inch up or down your arm.

The watch should sit on your arm, just above the wrist bones — not directly on the bones themselves. A good way to judge the placement is to fit two fingers between your watch and your wrist bones.

Wear the watch in a different place on your arm.

Wear the device on the other arm to test if it makes any difference.

For more details check this external web page: Can Wearing a Watch Cause Wrist Pain? The Facts Explained - (exceptionaltiming.com)

We use several different repair shops for warranty repairs.

Normally it is your drop-in point, for example the store where you handed in your phone that knows where your phone is and when you can be expected to get it back.

You can always find and download a complete instruction manual from our website via this link:

Doro manual.

It is also possible to e-mail support.uk@doro.com or call 0800 026 5479 and ask them to send you a manual.

If you don't know what to do with your old electronics or how to recycle it properly here we have some options for you:

Option 1: Go to one of our retailers, and hand in your old mobile.

Option 2: Go to your nearest recycling centre and hand in your waste product to the relevant collection point for the recycling of electrical and electronic equipment.

Batteries:

Please refer to the section in the user manual on how to safely remove the battery from the product. Remove the battery and deliver it to the appropriate battery recycling facility.

Phones:

Before returning your phone for recycling, we recommend that you:

- Remember to back up or transfer files and information you want to keep. Then delete all personal information from your phone via a Master Reset (for more information, see the User Guide).

- Remove the memory card and SIM card.

- Return the phone together with the battery.

For more detailed information on the return and recycling of products, batteries or packaging, and to ensure that the battery and electrical and electronic equipment are treated properly, please contact your local authority, your local waste management company or the shop where you purchased the product or battery.

You are welcome to try the product.

However, it must not be damaged or altered in any way.

In addition, you are responsible for packaging the product in such a way that it is not damaged during transport.

If your Doro mobile phone is not working properly, please try the following steps to try solving the issue. If the issue persists then please call or email our support team. Check after each step to see if the issue has been resolved. If your Doro mobile returns to working properly, you will not need to take further action.

1. Restart your phone by switching it off and waiting 10 seconds before you turn it back on. Check if the issue has been resolved. If your Doro device is now working properly, you will not need to continue to the next step.

2. Check if there are any new software updates available and if there are please update your device. If you are unsure how to do this, please refer to the device manual which came in the box, alternatively you can download an electronic version using the manual search box below. Check if the issue has been resolved. If your Doro device is now working properly, you will not need to continue to the next step.

3. If you have a smartphone with an irremovable battery, go to the “Reboot the phone” section in the manual and follow the instructions. If you have a mobile phone with a removable battery, take it out, wait a few minutes, then reinsert it and switch the phone on. Check if the issue has been resolved. If your Doro device is now working properly, you will not need to continue to the next step.

4. Reset your Doro mobile phone to the factory settings. This will reset your phone and erase ALL data, which may solve the problem. Remember to perform a backup first, as everything – photos, contacts and some apps – will disappear from the phone!  You can read more about this in your user manual, which you will find in your box or you can download an electronic version in the manual search box below. Check if the issue has been resolved. If your Doro device is now working properly, you will not need to continue to the next step.

5. If the above steps do not help, we recommend contacting the retailer you purchased your device from. They can also help you to troubleshoot or send your Doro for repair if necessary.

6. Please contact Doro Support and we will help you. You will find our contact details further up on this page.

Yes go to Android file tranfer and follow the instructions you find there.

Please check with your supplier if they have some opportunity to help you at home.

Restart hole: Press with a pin in the reset-hole. The hole is right below the volume down key.

Software reboot: Press and hold Power key for 7 seconds and then choose reboot.

Normaly there is a five second delay until it starts to charge when connected to the charger.

If the tablet has been fully discharged it can take as much as 30 minutes before you can see its being charged.

Check that you us the original charger that belonged to the tablet.

If you use an other charger it is best that the power is 2 Ampere otherwize it will take much longer time to charge.

During the start up wizard the keyboard can only be shown in Portrait mode, and the physical keyboard is designed for Landscape mode.

Keyboard layout is not set until after the start up wizard, making it difficult to type in email for google account registration.

To be able to access files and images when your tablet is connected to your computer, you must first remove the keyboard.

When the keyboard is connected, you will receive a message to set the language to match the keyboard.

If you do not get this message, press:

Setup -> Advanced settings -> System -> Language and input -> Physical keyboard -> Doro Keyboard -> Set keyboard layouts -> Select and activate the desired keyboard language.

This is because Doro, in its quest to be able to make the apps as large as possible, has had to compromise in the software.

You will have to remove widgets that are not visible and then add them back.

Similarly applies to the background that you have to go into the settings and then choose background.

We are working on a change with the next software update.

This may be because the app manufacturer has updated their app for various reasons, such as for security reasons.

Some updates then require more than your smartphone or tablet can handle.

Feel free to contact our support for help in checking whether your phone meets the requirements of the app manufacturer.

They can also help you if you need to buy a newer smartphone or tablet that meets the new requirements.

First try to check if there is an update for your phone, see the FAQ about updating software, and if that not work try to go directly to the banks web page through a web browser like Chrome and log into your bank there instead. After being redirected to your bank id app, you have a tab in the top right with the number of open pages and return to your bank and accept there.

This is how it looks like:

This is what you will have to do:

1. Select the "Factory data reset" option by using the volume buttons to scroll up or down and when the text "Factory data reset" is highlighted, select it by clicking on the Power button.

2. Once the tablet is up and running again, uninstall the Google Messages app by holding your finger on it a little longer and a small pop-up window will appear where you can select "Uninstall".

3. The problem is solved with the latest edition of the Google Messages app that has just been released.

The security button is handled by the Response by Doro app. There are two paths to these settings.

1. Go to your apps by swiping up from the "Home screen". Then look for a white / green icon "Response" Then follow the instructions in the app.

2. Click on "Set" then "Security functions" then "My security button" then follow the instructions in the app.

If your device supports "confirm with 0", the person receiving your emergency call must confirm that he or she is not an answering machine by pressing the number "0" within the first minute of the call.

If this is not done, the call will end and the next person in your emergency call list will be called.

However, if your device does not support "confirm with 0", there is no way to determine if the person answering the call is a human or an answering machine and therefore it may stop the next person in your emergency call list from being called.

Each member of the care circle needs a mobile device with the Response by Doro application installed (available free from Google Play Store and the iOS App Store)

The responder phones need to be at least Android v7.0 and above or iOS v10.0 and above.

The solution will not work on landlines or other fixed line solutions.

Response by Doro is compatible with the following devices:

Doro 7010/7030/780X/8050/8080/8100.

Fore your relatives or the ones that you want to be able to manage your phone through the Response by Doro application they need to have a smartphone. Make sure that the latest software update is installed for both the app and the mobile for the best user experience.

There is no limit to the number of Responders that can be connected to a seniors Circle of Care.

The service and experience will work as normal, provided their phone has mobile coverage and is connected to the internet, be that WiFi or mobile data.

The service work as normal, provided their phone has mobile coverage and is connected to the internet, be that WiFi or mobile data.

On both Android and Apple devices, you will be asked during the set-up process whether you would like the Response by Doro application to override ‘do not disturb’.

Select ‘Yes’ so that alerts will come through to you even if your phone is set to silent.

Yes, a responder can be connected to multiple seniors. They just need to select the menu button in the top left-hand corner to select between their senior connections.

For both the Senior and the Responders, the service is linked to your phone number, not device. So simply download the application onto your new device and log in again.

If you change your number, you will need to disconnect the original responder/senior link and sign up again.

Response by Doro is optimised for use on phones, but is supported on a companion device, such as a tablet with full mobile service.

Yes, Doro supports all data protection and GDPR requirements to protect customer data.

You can contact Doro support for further details.

Depending on the type of phone the senior has, these things happen:

On a standard mobile phone with buttons, an outgoing call starts on the loudspeaker. During the call, a voice announces that the call has been received and is being handled.

On a smartphone, an alarm sounds for three seconds, then the senior's family is alerted via the Response by Doro app and can then choose to receive the alarm. The carer's mobile then calls the senior's mobile, which answers automatically and activates speakerphone mode.

When the security button is pressed, an audible signal starts for 5 seconds.

During this time, the senior has the opportunity to cancel the alarm.

This is because it is not legal in all countries where Doro is sold.

You can instead store the alarm number as a speed dial in your phone.

For a more detailed description, we refer to the respective model's manual, which you can find here on the support pages.

You can of course call our skilled support team and they will be happy to help you.

Go to https://support.mydoro.com/search Search for your account Select the account Click on "Send user data" Confirm or add the email address to send it.

We use several different repair shops for warranty repairs.

Normally it is your drop-in point, for example the store where you handed in your phone that knows where your phone is and when you can be expected to get it back.

You can always find and download a complete instruction manual from our website via this link:

Doro manual.

It is also possible to e-mail support.uk@doro.com or call 0800 026 5479 and ask them to send you a manual.

If you don't know what to do with your old electronics or how to recycle it properly here we have some options for you:

Option 1: Go to one of our retailers, and hand in your old mobile.

Option 2: Go to your nearest recycling centre and hand in your waste product to the relevant collection point for the recycling of electrical and electronic equipment.

Batteries:

Please refer to the section in the user manual on how to safely remove the battery from the product. Remove the battery and deliver it to the appropriate battery recycling facility.

Phones:

Before returning your phone for recycling, we recommend that you:

- Remember to back up or transfer files and information you want to keep. Then delete all personal information from your phone via a Master Reset (for more information, see the User Guide).

- Remove the memory card and SIM card.

- Return the phone together with the battery.

For more detailed information on the return and recycling of products, batteries or packaging, and to ensure that the battery and electrical and electronic equipment are treated properly, please contact your local authority, your local waste management company or the shop where you purchased the product or battery.

You are welcome to try the product.

However, it must not be damaged or altered in any way.

In addition, you are responsible for packaging the product in such a way that it is not damaged during transport.

If your Doro mobile phone is not working properly, please try the following steps to try solving the issue. If the issue persists then please call or email our support team. Check after each step to see if the issue has been resolved. If your Doro mobile returns to working properly, you will not need to take further action.

1. Restart your phone by switching it off and waiting 10 seconds before you turn it back on. Check if the issue has been resolved. If your Doro device is now working properly, you will not need to continue to the next step.

2. Check if there are any new software updates available and if there are please update your device. If you are unsure how to do this, please refer to the device manual which came in the box, alternatively you can download an electronic version using the manual search box below. Check if the issue has been resolved. If your Doro device is now working properly, you will not need to continue to the next step.

3. If you have a smartphone with an irremovable battery, go to the “Reboot the phone” section in the manual and follow the instructions. If you have a mobile phone with a removable battery, take it out, wait a few minutes, then reinsert it and switch the phone on. Check if the issue has been resolved. If your Doro device is now working properly, you will not need to continue to the next step.

4. Reset your Doro mobile phone to the factory settings. This will reset your phone and erase ALL data, which may solve the problem. Remember to perform a backup first, as everything – photos, contacts and some apps – will disappear from the phone!  You can read more about this in your user manual, which you will find in your box or you can download an electronic version in the manual search box below. Check if the issue has been resolved. If your Doro device is now working properly, you will not need to continue to the next step.

5. If the above steps do not help, we recommend contacting the retailer you purchased your device from. They can also help you to troubleshoot or send your Doro for repair if necessary.

6. Please contact Doro Support and we will help you. You will find our contact details further up on this page.

Do not use an old battery from for example a 6620 in a 6820 phone.

Please use existing battery in the package of the new phone.

If using an old battery in a new phone, the following may occur:

1. Less capacity

2. Different error messages may appear

3. The mobile does not charge as it should

1: Restart your phone.

2: If you have a computer, try connecting your USB cable to the computer to see if your phone is charging. If this works, the fault is in the charger located in the wall socket.

3: If you use a desktop charger, try connecting the USB cable directly to your smartphone, if this works the fault is in the desk stand.

4: You can also try another wall socket to make sure there is power in the socket.

5: Try switching to a different cable to see if the fault is due to the cable.

6: If none of the above suggestions help please contact our support either by email or phone. Contact details can be found at the bottom of our website.

Have you received any information on your mobile phone that the memory is full? Then you have two options:

1. delete old MMS messages. Instructions on how to do this can be found in the manual.

2. buy extra memory for your mobile phone. They are available in most electronics stores. You can find more information about which memory is suitable for your mobile phone in your manual.

If none of the above helps, try this as well:

1. restart your phone, wait a while and try again. This may sometimes need to be done several times.

2. MMS uses mobile data. Make sure that mobile data is activated.

3. check with your operator that your subscription is active and that there is no ongoing service disruption. You can do this either via their support or check their website.

4. If you bought your mobile phone in a shop, you can visit it to get help.

5. check the MMS settings in your phone and compare with the operator's MMS profile. For more information, see the manual for your model which you can find here on our website under Support and Manuals. You can also contact our support team to have a manual sent to you free of charge.

We use several different repair shops for warranty repairs.

Normally it is your drop-in point, for example the store where you handed in your phone that knows where your phone is and when you can be expected to get it back.

You can always find and download a complete instruction manual from our website via this link:

Doro manual.

It is also possible to e-mail support.uk@doro.com or call 0800 026 5479 and ask them to send you a manual.

If you don't know what to do with your old electronics or how to recycle it properly here we have some options for you:

Option 1: Go to one of our retailers, and hand in your old mobile.

Option 2: Go to your nearest recycling centre and hand in your waste product to the relevant collection point for the recycling of electrical and electronic equipment.

Batteries:

Please refer to the section in the user manual on how to safely remove the battery from the product. Remove the battery and deliver it to the appropriate battery recycling facility.

Phones:

Before returning your phone for recycling, we recommend that you:

- Remember to back up or transfer files and information you want to keep. Then delete all personal information from your phone via a Master Reset (for more information, see the User Guide).

- Remove the memory card and SIM card.

- Return the phone together with the battery.

For more detailed information on the return and recycling of products, batteries or packaging, and to ensure that the battery and electrical and electronic equipment are treated properly, please contact your local authority, your local waste management company or the shop where you purchased the product or battery.

If your device supports "confirm with 0", the person receiving your emergency call must confirm that he or she is not an answering machine by pressing the number "0" within the first minute of the call.

If this is not done, the call will end and the next person in your emergency call list will be called.

However, if your device does not support "confirm with 0", there is no way to determine if the person answering the call is a human or an answering machine and therefore it may stop the next person in your emergency call list from being called.

You are welcome to try the product.

However, it must not be damaged or altered in any way.

In addition, you are responsible for packaging the product in such a way that it is not damaged during transport.

The best way to reduce the number of unwanted calls is to sign up for free with the call-me-not register.

Your number will then be added to their list of numbers that do not want to receive sales and marketing calls.

Salespeople from the UK or abroad are not legally allowed to call numbers registered with the call-me-not register.

You can register on their website: here.

If your Doro mobile phone is not working properly, please try the following steps to try solving the issue. If the issue persists then please call or email our support team. Check after each step to see if the issue has been resolved. If your Doro mobile returns to working properly, you will not need to take further action.

1. Restart your phone by switching it off and waiting 10 seconds before you turn it back on. Check if the issue has been resolved. If your Doro device is now working properly, you will not need to continue to the next step.

2. Check if there are any new software updates available and if there are please update your device. If you are unsure how to do this, please refer to the device manual which came in the box, alternatively you can download an electronic version using the manual search box below. Check if the issue has been resolved. If your Doro device is now working properly, you will not need to continue to the next step.

3. If you have a smartphone with an irremovable battery, go to the “Reboot the phone” section in the manual and follow the instructions. If you have a mobile phone with a removable battery, take it out, wait a few minutes, then reinsert it and switch the phone on. Check if the issue has been resolved. If your Doro device is now working properly, you will not need to continue to the next step.

4. Reset your Doro mobile phone to the factory settings. This will reset your phone and erase ALL data, which may solve the problem. Remember to perform a backup first, as everything – photos, contacts and some apps – will disappear from the phone!  You can read more about this in your user manual, which you will find in your box or you can download an electronic version in the manual search box below. Check if the issue has been resolved. If your Doro device is now working properly, you will not need to continue to the next step.

5. If the above steps do not help, we recommend contacting the retailer you purchased your device from. They can also help you to troubleshoot or send your Doro for repair if necessary.

6. Please contact Doro Support and we will help you. You will find our contact details further up on this page.

Yes go to Android file tranfer and follow the instructions you find there.

The risks are the same as with any other mobile phone.

Consult your doctor about it to be sure.

Please check with your supplier if they have some opportunity to help you at home.

Doro supports the 2030 Agenda and the UN’s 17 global goals for sustainable development and we take selected goals into account in strategy and in our day-to-day operations. In our work to improve working conditions and to promote and protect human rights and the environment throughout the value chain, the greatest opportunity lies in contributing to the goals in the following areas.

Goal 8. Decent working conditions and economic growth

  We strive to be a stable and responsible employer that offers good working conditions and development opportunities. We actively work on health and safety issues. Through technical improvements and innovation, the company’s focus is towards seniors and their safety, to support our care employees and to reduce increasing costs on society. We do not accept any form of child labour or forced labour.

Goal 10. Reduced inequality

Doro's mission is to create an inclusive society for seniors and people with disabilities. Our employees work for seniors' right to a better quality of life regardless of their individual circum­stances. Our technology enabled care solutions in telecare and mobile phones enable a safer and more independent life and a better quality of life for seniors and people with disabilities. Our services and products provide the opportunity for greater inclusion in society, both socially and financially.

Goal 12. Sustainable consumption and production

We work to select materials in our products and manufacturing that have good environmental performance throughout their life cycle, from raw materials to recycling. We work to reduce the environmental impact of our transportation and journeys. We are working towards a more circular use of products with a greater emphasis on re-use and recycling. This has been the matter of course within Doro Care especially, where products can be sanitized and parts replaced as necessary.

Please contact Careium support:

Call 01323 644422 or email uk.info@careium.com

For more information visit: https://www.careium.co.uk/contact/

As of February 1, 2023, it is no longer possible to use anonymous cash cards. This is after a change in the law that will make it more difficult for criminals to communicate.

Since August 1, 2022, unregistered cash cards are prohibited. Nowadays, all prepaid cash cards must be registered with name, address and social security number, and an identity check must also be carried out.

Subscriber details to be registered

Basic subscriber information must be registered before a subscriber can access their service.

That means:

* Subscriber's name and postal address.

* The subscriber's social security number, coordination number, organization number or other identification number.

* Number or other designation for the service. An identity check must also be carried out. This can be done via an ID document or electronic identification. If a subscriber lacks such documents or tools, the subscriber's identity must be made probable in other ways. The same rules apply to representatives of companies and organizations. The identity check must be documented. The time of registration must also be stated. The subscriber information must be available with the provider from the date of registration up to and including one year after the provision of the service ceases.

How to register your cash card

Anyone who has a bank ID can register their cash card with name, postal address and social security number on the telecom operator's website. If you are a Telenor customer, it is also possible to do it with a photo ID via a special verification service. If you do not have a bank ID, you can contact the telecom operator's customer service to find out how to do it. It is also possible to register with ID in the operator's stores or at a retailer. Anyone with a protected identity can still have a secret number, even if you register the cash card. Contact the operator's customer service to find out how to do it. If you do not have a Swedish social security number, you can also get help in the operator's stores or at retailers.

A new system for emergency alerts has been launched in Norway, emergency alerts are a service from the Norwegian authorities. This means that if a serious situation with an acute danger to life and health occurs where you are, you can receive an emergency alert on your mobile phone. You can read more information about the system at Home (nodvarsel.no)

To receive emergency notifications, the phone must be connected to the mobile phone network (4G/5G). The phone must also be updated with the necessary software.

These devices can receive emergency alerts: • Android phones running Android 11 or later. Compatible Doro models: Doro 8100