It's safe to leave the phone on the charging cradle permanently because at the moment the phone reaches 100%, it stops charging, then it only resumes the charge when it reaches a certain level that may vary depending on the model.

Please have a look on this video: Doro 2820 and 2880 speed dial

If you have received a notification on your mobile phone indicating that the memory is full, try deleting old SMS messages. Instructions on how to do this can be found in the user manual. The user manual can be found here: Doro manuals

If this does not resolve the issue, please try the following steps:

1. Restart your phone, wait a few minutes, and try again.

2. Verify with your operator that your subscription is active and there are no ongoing service disruptions.

3. Ensure that the SMS center number is correct. You can usually find this in the SMS settings. Check with your mobile operator's website or support for the correct SMS center number. These numbers are for UK:

O2: +447802000332

Vodafone: +447785016005

EE (formerly Orange and T-Mobile): +447958879879

Three (3): +447782000800

Isle of Man Pronto GSM +447624499955

Vodafone UK +44-7785016005
CellNet UK +44-7802000332
Virgin Mobile UK +447958879890
Orange UK +44-7973100973
Orange UK internal +44-7973100974
One2One UK +44-7958879879
Guernsey Telecoms [+44-4481/7781]
Jersey +44-7781
Vodafone (Old) +44-385016005
Ekit +44-7624499904
Ekit travel SIM +44-7624499970
Global sim +44-7624499977
Hutchison 3G +44-7723564240
Hutchison 3G +44-7723564241
Hutchison 3G +44-7723564342
Hutchison 3G +44-7723564343
Hutchison 3G +44-7723564344
Cable & Wireless (Guernsey) +44-7781001000
Cable & Wireless (Guernsey) +44-7781001001
Cable & Wireless (Guernsey) +44-7781001003
Cable & Wireless (Guernsey) +44-7781001004
Cable & Wireless (Guernsey) +44-7781001008
Cable & Wireless (Guernsey) +44-7781001010
Cable & Wireless (Guernsey) +44-7781001013
Beemme (Cable and Wireless Guernsey) +44-7781484668
Hutchison 3G +44-7782000800
Hutchison 3G +44-7782000801
Hutchison 3G +44-7782000802
Vodafone +44-7785011300
Vodafone+44-7785011301
Vodafone +44-7785011302
Vodafone +44-7785011303
Vodafone +44-7785011304
Vodafone +44-7785011928
Vodafone +44-7785012520
Vodafone +44-7785012891
Vodafone +44-7785012990
Vodafone +44-7785013977
Vodafone +44-7785013978
Vodafone +44-7785013979
Vodafone +44-7785013987
Vodafone +44-7785013988
Vodafone +44-7785013993
Vodafone +44-7785013998
Vodafone +44-7785014208
Vodafone +44-7785014306
Vodafone +44-77850143090
Vodafone +44-7785014310
Vodafone +44-77850143100
Asda Mobile +44-7785014315
Lebara Mobile +44-7785014317
Talk Mobile Travel SIM +44-7785014318
Vodafone +44-77850143100
Vodafone +44-7785499993
Vodafone +44-7785499999
Vodafone +44-7785600100
Jersey Telecom +44-7797700000
Jersey Telecom +44-7797701000
Jersey Telecom +44-7797704000
Jersey Telecom +44-7797704001
Jersey Telecom +44-7797704002
Jersey Telecom +44-7797704003
United Mobile +44-7797704004
Jersey Telecom +44-7797704005
Jersey Telecom +44-7797704006
Jersey Telecom +44-7797704041
Jersey Telecom +44-7797704043
Jersey Telecom +44-7797704444
Jersey Telecom +44-7797706000
Jersey Telecom +44-7797706003
Jersey Telecom +44-7797706004
Jersey Telecom +44-7797706007
Jersey Telecom +44-7797706008
Jersey Telecom +44-7797706009
Jersey Telecom +44-7797706010
Jersey Telecom +44-7797706011
Jersey Telecom +44-7797706017
Jersey Telecom +44-7797706018
Jersey Telecom +44-7797706020
Jersey Telecom +44-7797706022
Jersey Telecom +44-7797706024
Jersey Telecom +44-7797706025
Jersey Telecom +44-7797706027
Jersey Telecom +44-7797706029
Jersey Telecom +44-7797706031
Jersey Telecom +44-7797706032
Jersey Telecom +44-7797706033
NOMI MOBILE +44-7797706037
Jersey Telecom +44-7797706041
Jersey Telecom +44-7797706043
Jersey Telecom +44-7797706071
Jersey Telecom +44-7797706072
Jersey Telecom +44-7797706074
Jersey Telecom +44-7797707002
Jersey Telecom +44-7797707070
Jersey Telecom +44-7797707071
Jersey Telecom +44-7797891005
Jersey Telecom +44-7797895210
Jersey Telecom +44-7797895511
O2 +44-7802000334
O2 +44-7802000341
O2 +44-7802000531
O2 +44-7802000532
O2 +44-7802000720
O2 +44-7802000724
O2 +44-7802005701
o2 (PAYG) +44-7802092035
Airtel+Vodafone (Jersey) +44-7829791004
Blyk Mobile +44-7870002108
Lyca Mobile +44-7870002208
Vodafone +44-7909582529
Wave Telecom +44-7911704000
T-Mobile +44-7958879883
Orange +447973074999
Orange +447973100979
O2 (Old) (prepaid) +44802000332
o2 (Old) (contract) +44802000334
o2 (Old) +44802000335
o2 (Old) +44802000341
Orange (Old) +44973100973
Orange (Old) +44973100974

4. If messages are not visible in the phone's menu, they may have been blocked. Please refer to your user manual for guidance specific to your model or contact our customer service for further assistance.

5. If none of the above steps work, consider performing a factory reset on your phone. Note that this will erase all data on your phone except for the contacts stored on your SIM card.

6. You can also contact our support team by phone or email for further assistance. They will guide you through the troubleshooting process.

Telephone: 0800 026 5479

E-mail:       support.uk@doro.com

Follow these steps to try to solve your problem:

1. Restart your phone, wait a while and try again. 

2. If you have a new feature phone try to go to Settings and then Start-up Wizard. Scroll down to Network and chosse your network provider. Then go to Mobile data and make sure that mobile data is On.

3. MMS uses mobile data. Make sure that mobile data is activated.

4. Check with your operator that your subscription is active and that there is no ongoing service disruption. You can do this either via their support or check their website.

5. If you bought your mobile phone in a shop, you can visit it to get help.

6. Check the MMS settings in your phone and compare with the operator's MMS profile. For more information, see the manual for your model which you can find here on our website under Support and Manuals. You can also contact our support team to have a manual sent to you free of charge.

Have you received any information on your mobile phone that the memory is full? Then you have two options:

1. delete old MMS messages. Instructions on how to do this can be found in the manual.

2. buy extra memory for your mobile phone. They are available in most electronics stores. You can find more information about which memory is suitable for your mobile phone in your manual.

You are welcome to try the product.

However, it must not be damaged or altered in any way.

In addition, you are responsible for packaging the product in such a way that it is not damaged during transport.

Try deleting your MMS settings and then set it manually as follows:

Account name: MMS

APN: Internet

Username: not set

Password: not set

Homepage: http://10.81.0.7:8002

Connection type: HTTP

Use proxy: Yes

Proxy address: 82.113.100.5

Proxy port: 8080

Proxy user name: not set

Proxy password: not set

Unfortunately, this is a limitation in the software in WhatsApp that will not be fixed.

From the messages menu click on read then options Save objects / image Ok / Save.

If your Doro mobile phone is not working properly, please try the following steps to try solving the issue. If the issue persists then please call or email our support team. Check after each step to see if the issue has been resolved. If your Doro mobile returns to working properly, you will not need to take further action.

1. Restart your phone by switching it off and waiting 10 seconds before you turn it back on. Check if the issue has been resolved. If your Doro device is now working properly, you will not need to continue to the next step.

2. Check if there are any new software updates available and if there are please update your device. IIf you are unsure how to do this, please refer to the manual which you can download from our support page or contact our support team who will be happy to help. Check if the issue has been resolved. If your Doro device is now working properly, you will not need to continue to the next step.

3. If you have a Doro product with an irremovable battery, go to the “Reboot” section in the manual and follow the instructions. If you have a Doro with a removable battery, take it out, wait a few minutes, then reinsert it and switch the phone on again like in this video. Check if the issue has been resolved. If your Doro device is now working properly, you will not need to continue to the next step.

4. Reset your Doro device to factory settings. This will reset your Doro and erase ALL data, which may solve the problem. Remember to perform a backup first, as everything – photos, contacts and some apps – will disappear from the phone!  You can read more about this in your user manual. Check if the issue has been resolved. If your Doro device is now working properly, you will not need to continue to the next step.

5. Please contact Doro Support and they will try to troubleshoot or help you to send your Doro for repair if necessary. You will find our contact details further down on this page.

6. If the above steps do not help, we recommend contacting the retailer you purchased your device from. They can also try to help you.

Doro wants to minimize the impact that our products have on the environment, so it does not come with headphones and a manual in the packaging.

We want to help our users make sustainable choices in their daily lives to promote better recycling habits.

Doro believes that the problem of e-waste and unnecessary duplication of these items can be highlighted by removing headphones and manuals from the device's packaging.

Existing Doro users are encouraged to continue using their current headphones and the manual is available to read or download on our online support page.

If you want to order a hard copy of your product manual, contact our support.

There are two different solutions. The end-user solution is to provoke the certificate popup by setting up a weather city and then installing the certificate directly over the phone. If for some reason this does not work, it is also possible to manually install two different root certificates on your phone by following the steps below.

1. Open your browser and:

- Download TeliaSonera CA Root v1 self-signed by entering this URL in the address bar and pressing Enter: http://repository.trust.teliasonera.com/teliasonerarootcav1.cer

- Download Telia Root CA v2 cross-signed intermediate certificate by entering this URL in the address bar and pressing Enter: https://support.trust.telia.com/repository/teliarootcav2.cer

2. Connect your phone to a computer via USB and save the two downloaded certificates in the root of the phone memory

3. Disconnect the phone from the computer

4. Then follow the steps on this link: vädercertifikat to install the required certificate.

The mobile network's second generation (2G) is 25 years old.

Several countries in Europe have already shut down their 2G networks to promote the rollout of 4G and 5G.

Some mobile operators have preferred to keep their 2G network and instead switch off their 3G antennas and others do the opposite.

Please note that a mobile operator's decision to phase out either their 2G or 3G network affects you as a customer and is independent of the will of the phone manufacturers.

Doro offers products throughout Europe and will continue to offer affordable 2G and 3G phones as long as there is demand.

You who are affected by mobile operators' decisions have two options:

- Either stick with your current mobile operator but change your phone to a 4G phone or

- Keep the phone and change mobile operator to another one that still supports the network that your phone uses.

Contact us to find out more about our 4G phones and which one we can recommend for you and your needs.

For more information regarding the 2G and 3G please read this FAQ: What does the phasing out of 2G and 3G networks mean for me and my Doro phone?

Go check in the Settings / Messages / Settings menu / Memory status / Phone / Available memory.

Know that a photo takes between 40 and 50 KB.

In the menu settings / Message / Delete / choose the sent and validate.

Pressing the volume keys to activate the external display does not work after charging the phone.

Restart the phone and it will work again.

This also happens if you turn on your phone after it has been switched off and then fold up the phone while it is still starting up (which is natural because it takes some time to turn on)

This also requires a restart to get this in order.

The risks are the same as with any other mobile phone.

Consult your doctor about it to be sure.

We support SD and SDHC cards and this means up to 32 GB.

This is designed to minimise the risk of the screen lighting up in a trouser pocket or handbag etc.

There are some options in Settings->Display->External display where the user can set the screen to always be on.

It´s an software update from Google that isn´t compatible with Doro Os.

Please try to search with Bing.com instead.

Most of the devices we sell are up to date, but some have software that needs to be updated.

The normal procedure is to install the latest version of the software:

1. Menu

2. Select settings

3. Select software update

4. Follow the instructions on the screen to complete the update.

If the update does not work as it should and it displays: "Network error, please try again later / "Network error, please try again later". To work around this problem, try the following:

1. Borrow a SIM card from someone and update it.

2. Go to another location (another cell tower) and try to update.

3. Get an update by sending the phone to a service centre/repair centre. Contact your shop or Doro support for assistance.

Connect a charger and see if you get a symbol on the screen indicating that it is charging.

This can take up to 30 minutes. If that doesn't work, feel free to try another power outlet in the house or another charger.

You can also remove the battery and insert it again.

Also check with another cable. Then press the red button a little longer until the phone starts up.

IF none of this helps, contact Doro support. You can find contact details at the bottom of our website.

Call our support and they will help you. You will find the contact information at our support site at doro.com.

The standby battery time sometimes differs from whats mentioned on our website doro.com​.

It is common practice with mobile phone manufacturers to test all telephones in laboratories and then publish the results. These tests are performed in a controlled environment where the signal is strong and constant, the phone is switched on, and it is not manipulated. The measurements obtained reflect the maximum performance of the product, thus providing a landmark, enabling it to be compared to other models and brands.

When you use a mobile phone, you will of course not always have perfect reception: you will move around, use Bluetooth or Wi-Fi, make calls and read messages; maybe you will listen to the radio or to take pictures with it. Even if you don't use the phone at all, the laboratory conditions can't hardly be reproduced in your place.

A battery will not obtain its full performance until after 3 or 4 recharges.

There are several different factors that have an influence on how many hours a charge may last:

1. Which telephone operator you use will affect the battery capacity more than you think it will. Some operators can last up to ten times longer than another one.

2. How much you connect to Wi-Fi.

3. How much you use Bluetooth.

4. How often you make calls.

5. The distance to the closest cell tower.

6. How often you turn the display on.

Do not hesitate to contact us for any additional information.

Please check with your supplier or store if they have some opportunity to help you at home.

Doro can help you through phone or e-mail.

Start by making sure you are using the battery and charger that came with your phone.

DO NOT use old batteries from other phones, even if they seem to fit!

Yes there is a new software released December 2022 that fixes this.

The normal procedure is to install the latest version of the software is like this:

1. Menu

2. Select settings

3. Select software update

4. Follow the instructions on the screen to complete the update.

If the update does not work as it should and it displays: "Network error, please try again later / "Network error, please try again later". To work around this problem, try the following:

1. Borrow a SIM card from someone and update it.

2. Go to another location (another cell tower) and try to update.

3. Get an update by sending the phone to a service centre/repair centre. Contact your shop or Doro support for assistance.

In the status/notification bar at the top of your phone, you can see which network technology is in use.

The icon or designation varies quite a lot between phones so contact our support if you need help for your particular model.

Here are some common examples:

• 2G may be referred to as 2G, G, GSM, GPRS, E, Edge. All variants mean 2G and stop working when 2G is switched off.

• 3G can be referred to as 3G, WCDMA, UMTS, HSPA, HSPA+, H, H+ or 3+. All are variants of 3G and stop working when 3G is switched off.

• 4G can be referred to as 4G, LTE or L. This is not enough to make calls, but your phone also needs to have volte switched on. The status bar at the top may then say VoLTE or Vo))LTE. With 4G, you can also make calls using wifi. In the notification bar it may look like a phone with wifi arcs over it, or it may say VoWiFi, Wi-Fi or similar.

• 5G can be referred to as 5G, 5G+, and more. Confusingly, however, 5G E does not mean 5G but a kind of extra-fast 4G.

To ensure that you can make calls with your mobile phone when 2G and 3G are switched off, it's time to review your equipment so that it can handle calls over 4G or 5G.

Once 3G stops working, it will no longer be possible to make calls using that technology. Similarly, when 2G is switched off, you can only make calls with 4G or 5G.

In order to make calls with 4G, your mobile phone needs to support the technology that allows you to make calls with 4G, and for this to work you may need to support it in your subscription and you may also need to make settings in your subscription details. In addition, you may need to make a number of settings on your phone. If you need help getting the technology up and running, contact your operator or equipment manufacturer. There is a lot of information posted on operators' websites and also many guides online in general on how 4G works for different mobile phone models.

As networks are also shut down abroad, you may not be able to make calls or use data services in other countries. Users must therefore ensure that they have a phone and a 4G-capable subscription with them so that they can connect abroad.

To make sure you can make calls on your mobile phone when 2G and 3G are switched off, it's time to review your equipment to make it capable of making calls over 4G.

Once 3G stops working, it will no longer be possible to make calls using that technology. Similarly, when 2G is switched off, you can only make calls with 4G or 5G.

To make calls with 4G, your mobile phone and your SIM-card needs to support the technology that allows you to make calls with 4G, and for this to work you may need to support it in your subscription and you may also need to make settings in your subscription details. In addition, you may need to make a number of settings on your phone. If you need help getting the technology up and running, contact your operator or equipment manufacturer. There is a lot of information posted on operators' websites and also many guides online in general on how 4G works for different mobile phone models.

As networks are also shut down abroad, you may not be able to make calls or use data services in other countries. Users must therefore ensure that they have a phone and a 4G-capable subscription with them so that they can connect abroad.

For more detailed information on the shutdown of the mobile networks known as 2G and 3G, please visit your network providers website or contact their support.

Here are some tips on how you may extend the phone’s battery power by reducing battery consumption.

• Charge your phone often, preferably every day. Charging does not affect the lifetime of the battery.

• When not downloading data from the Internet, which is power consuming, disable data connections over mobile networks. Data is still transmitted over Wi-Fi.

• Turn off Wi-Fi when not in use. Use the notification panel to disable the features.

• Turn off Bluetooth when not in use. Use the notification panel to disable the features.

• Deactivate auto-syncing of apps and synchronise your applications manually, like your email, calendar and contacts.

• Use the menu in View -> My phone information -> Battery info -> Battery usage to see which applications use the most power.

• Decrease the screen brightness, see Brightness level, in the manual.

• When in areas with no network coverage, turn off your device or activate the Aeroplane mode. The device repeatedly scans for available networks which consumes power. See Aeroplane mode, in the manual.

• The GPS is also quite battery consuming. If you want to stop apps reporting on your location automatically, make sure that Location reporting is off, see How to turn off GPS location services, in the manual.

• Use Doro original handsfree devices to listen to music. Handsfree devices consume less battery than your device's own loudspeakers.

• Lock the screen when not in use, press the Power button and your display goes to sleep. See Lock screen, in the manual.

If the battery is within the warranty period, you must send the phone to our repair centre. Find the instructions here: Repair centre

If it is a feature phone and the battery is no longer under warranty, you can order a new one on our website: Batteries.

If it is a smartphone and the battery is no longer under warranty it has to be repaired at our repair centre. To process your device which is no longer under warranty will include a cost. The repair centre will send you a quotation which you need to approve before they will repair your device.

If you have any questions please contact our support: Support

What's a swollen battery?

When batteries are failing due to old age or overheating due to external factors like direct sunlight or hot surface, it’s possible for the inner cells of the battery to outgas a flammable electrolyte mixture. This is where the swollen battery effect comes from: the batteries are designed to contain, as a fail safe measure, that out gassing so that it doesn’t cause a fire.

What to do with a swollen battery?

Stop using it. Switch the mobile phone off and do not charge it. If the battery is built-in the phone, do not try to remove it. If you remove the battery, be careful not to squeeze or puncture it and then properly dispose it. If you don't know where in your area the battery can be safely disposed, please contact your local government or recycling centre.

We have received this information from Telia in Norway:

"After a planned change in the mobile network mid February 2023, some of our customers may experience trouble conducting conversations.

In order for the phone to function as normally, we ask all customers to turn the mobile phone on flight mode, wait for 10 seconds and then turn flight mode off again.

If flight mode does not work, make a restart of the phone. Mobile data works as normal.

We strongly apologize for the disadvantages this has for those affected. "

Telia-owned OneCall, MyCall and Phonero are also affected in Norway.

If your SIM-card is used with a smartphone or a 4G-phone just to check/save your contact for example by the store or a relative, the SIM-card is detected by the 4G network and is fixed/ blocked in 4G. When you reintroduce the SIM-card in your 2G phone, the SIM-card is not able to caught the 2G network. You will get access to 2G after one day, that’s the time needed to update your SIM-card. You just have to let the phone be switched on, the day after it needs to be restarted and normally it will works.

Emergency Alerts is a new service from the UK Government. It went live on Sunday 19th March 2023.

In the event of an emergency, the system will enable people to be contacted via their mobile phone when lives are in danger, such as severe flooding.

To stop receiving the alert messages cell broadcast can be disabled in the phone..

1. Press Menu->Messages->Settings->Cell broadcast.

2. Press the three horizontal strikes for options and press Settings->On/Off to activate or deavtivate the alerts..

If you find this instructions confusing or not helpful please contact our support and they will try to help you.

For more Doro related information click here.

For more information from UK Government click here.

In the UK the test the 23rd of April was performed with mixed results so there maybe some questions.

The Three network seemed to have a number of issues and many customers did not receive the message on many different handsets.

The government and networks will now have to analyse the results and work out next steps.

Try putting your new SIM card in a phone that is a 4G or 5G phone and start it up there. Once it has started and you can, for example, make a call using that method, then return it to your Doro 2G phone and it should work. If you are not sure what you have, contact our talented support and they will help you in the best way.

For more information read the following:

5G SIM cards are not backwards compatible with 2G devices. The reason you can activate the 5G SIM in another device that supports higher than 2G is that the activation process usually involves the SIM communicating with the network to establish a connection. During this process, the network recognizes the features of the SIM card and provides it accordingly. Once the SIM is activated it should work in the 2G only device, but only for 2G services. However, the device will not be able to take advantage of higher speed services that require 3G, 4G or 5G connectivity. This is not an error or a miss on the part of the operator. That's how technology works. 5G SIM cards are designed to work with devices that support 4G/LTE and 5G networks. They are not backward compatible with 2G or 3G networks. When you activate a 5G SIM card in a device that supports 4G/LTE or 5G networks, the SIM card configuration is updated to make it compatible with the newer networks. However, if you insert a 5G SIM card into a 2G phone, the phone will not be able to read the SIM card because it does not support 4G/LTE or 5G networks.

This is because it is not legal in all countries where Doro is sold.

You can instead store the alarm number as a speed dial in your phone.

For a more detailed description, we refer to the respective model's manual, which you can find here on the support pages.

You can of course call our skilled support team and they will be happy to help you.

Your mobile phone is one of the products you use the most and carry with you almost all the time.

All this use can lead to wear and tear and reduce the lifespan of your mobile phone. We would like to give you some tips on how to take care of your mobile phone and extend its life.

1. If you feel that your phone is slow and sluggish, restarting it may be enough to clear the working memory. Do this once a week. Also, update the software when you receive a notification or message that a new version is available.

2. Protect your mobile phone from bumps and scratches by using a case. There is a wide range of cases on the market, and many of them are both stylish and practical. You can find suitable cases for your Doro here: Doro accessories

3. A screen protector protects your mobile phone's screen from scratches and bumps. Think about the type of screen protector that suits you. Glass protectors usually provide the best protection, but they are also more expensive. Whichever type you choose, make sure you attach it correctly to avoid air bubbles or unevenness. You can find suitable screen protectors for your Doro here: Doro accessories

4. mobile phones are sensitive to high temperatures. Keep your mobile phone in a cool and dry place and avoid leaving it in direct sunlight or in a hot car. If you are going to use your mobile phone in very cold conditions, make sure it is protected and stored in a warm pocket or similar.

5. Clean your mobile phone regularly Clean your mobile phone often to prevent dirt and bacteria from accumulating on it. Use a soft cloth or a special cleaning spray for mobile phones and wipe the surface gently.

6. Charge your mobile phone properly to extend its life. Do not leave your mobile phone in the charger for too long. When the battery reaches 100% charge, the charger continues to supply power to the device, which can cause the battery to overheat and wear out faster (this does not apply to mobile phones with smart charging). It is best not to use your phone while it is charging. Also, be careful not to overheat the phone while charging it. Do not charge in direct sunlight or near a heating element. To avoid overheating the battery and extend its life, it is best to remove the charger from the device when the battery is fully charged. It is also important to use an original charger and avoid using cheap and poorly made chargers that can cause damage to the battery and the device. Original chargers for your Doro can be found here: Doro accessories

7. Avoid maxing out your mobile phone's memory. This can make your mobile phone slow or behave strangely. Try clearing apps and information such as old photos, videos, SMS or MMS messages that you no longer use, or that you can store elsewhere. This will free up space on your mobile phone and make it feel faster.

1. Go to "Menu"

2. Select "Messages" > Press OK

3. Scroll down to select "Settings" > Press OK

4. Scroll down to select "Emergency alert" > OK

5. Select "Settings" > OK

6. Unselect all categories and press OK

This is due to Google who has done some updates in regards to their authorizations which may affect the Google Account on 7060 and 7070. This may affect the ability to edit and see your contacts, sending and receiving emails etc. Basically all functionality that is related to your Google account. Unfortunately we do not have a solution to these problem.

The only way you can end your WhatsApp call is to move the small cursor arrow towards the red end call icon on the screen using the directional buttons. 

Closing the lid will not end the call and Whatsapp will remain open in the background. Note that if the other person ends the call, it will also end on 7030.

At start of WhatsApp, you are asked to download the latest version, after downloading the new version and confirming the conditions and phone number, the notification “Connecting” remains and you cannot proceed further:

The solution is to reset the factory settings (note: settings and memory are reset to factory settings): Menu/settings/system/reset options/erase all data (factory reset)/reset phone/erase everything/input password (default is 1234)/ok. After the phone has been restarted , WhatsApp can then be activated and the confirmation of conditions will work as normal.

No, current Doro models are not compatible with the ASHA function. Most of our models have the HAC function instead (an extra coil in the speaker), which must be activated in the menu. The models with HAC meet classification level M4/T4. This is on a scale of one to four, with four being the most compatible. A phone is considered compatible with hearing aids under FCC requirements if it is rated M3 or M4 for acoustic coupling and T3 or T4 for inductive coupling.

All Doro original batteries have a designation on a sticker on one side of the battery. If you are unsure, call or email our support team and they will help you get the right battery for your Doro phone. Remember to ALWAYS use the supplied battery if you buy a new Doro phone. Even if the old one seems to fit and you may think that you should save the new battery until the old one runs out, do NOT do that. Problems can arise that can damage your new Dora phone. Here is a list of the most common models and which battery is suitable:

Changing the image size of the incoming SMS occurs when you have started typing a reply text and exited the message menu before sending or deleting it and then re-entering to finalise the message, example shown below:

The solution is:

The size of the incoming message will go back when you continue typing text or by deleting the entire reply text by holding down the delete key (marked with a cross) and typing the entire reply again and you have the option to use the up arrow key if you want more of the incoming message.

If your Doro phone is silent you may unintentionally set the silent mode on, here is how you can turn silent mode on and off:

Turn on Silent mode: Hold down the square key (located at the bottom right of the keyboard) until the display indicates that the mode has been changed to Silent.

Turn off Silent Mode: Hold down the square key (located at the bottom left of the keyboard) until the display shows that the mode has been changed to Normal.

Watch this video how it works

Silent mode: ringtone, notifications, mute/unmute, key tones are turned off.

This could be due to the fact that GSM, 2G, bands are being closed down in some countries, while in other countries it is the 3G mobile network bands that is being closed down.

If you had a good network coverage before it could face less good coverage due to this fact. This problem often comes and goes. If you can move to a location where you have a good sound quality and the echo goes away, or being reduced to a very low level, then it's a clear indication that the network coverage has something to do with the issue. Sometimes hanging up the call and call back again could improve this issue. The network is assigning you a channel for voice communication and that channel normally changes once you end the call and call back again.

There are for natural reasons some differences between different Doro models. It depends on which communication method being used, acoustic tuning, acoustic component used, etc. They all have echo cancellation algorithm built into them. Doro always aims to have louder and better sound quality which means that we must find a balance between loud sound, but at the same time, a sound without echo, distortion and excessive noise.

We would suggest you do 3 simple tests.

1. Once you experience echo in speaker mode inside the house, I would suggest you go outside and see if echo goes away.

2. The second test would be to hang up the call and call back again to see if the echo is still there.

3. The third test would be to lower volume control in speaker mode to see if a lower volume setting will improve echo.

If echo goes away after moving to a place with stronger network coverage it indicates that it is network related. If echo goes away after lowering the volume level in speaker mode, it will indicate that echo is due to acoustic feedback issues.

For the Doro 5860, 6820, 6880 and 1880, 2820, 2880 models it only works as manual entry of the word and does not save the word for later use.

- scroll until "NEW Word" is marked with a black frame -select ok - manually enter new word -select ok - enter the remaining text for your message and select send (the function is only available when the predictive text function is activated).

The time will only adjust automatically when the phone is switched off and then back on.

Adding a widget to create a contact at my home screen for direct calling is not working when you press on the home screen and choose widgets and click on Contacts.

To do a work around please do it like his:

You will have to add the contact to Homescreen from the Contacts app.

Open the contact you want to add.

Open options, the three dots in right upper corner.

Choose “Add to Home screen.

It's safe to leave the phone on the charging cradle permanently because at the moment the phone reaches 100%, it stops charging, then it only resumes the charge when it reaches a certain level that may vary depending on the model.

Try the following steps.

1. Switch off the phone and wait 10 seconds, switch on the phone again .

2. If you use a desktop charger, try connecting the USB cable directly to your smartphone, if this works the fault is in the desk stand.

3. If you have a computer, try connecting your USB cable to the computer to see if your phone is charging. If this works, the fault is in the charger located in the wall socket.

4. You can also try another wall socket to make sure there is power in the socket.

5. Try switching to a different cable to see if the fault is due to the cable. Do the same with the power adapter

6. If you have a loose battery in your smartphone, try removing the battery and reinserting it. This applies to Doro 8035, Doro 825 and Doro 8031. Watch this video on how to remove the battery: video link. Doro 8040, 8050, 8080, 8100 and 8200 have a fixed battery that cannot be removed. For those models you can do a hard reboot. There is a FAQ about this on our website or you can read more about it in the manual.

7. If none of the above suggestions help please contact our support either by email or phone. Contact details can be found at the bottom of our website.

Make sure your smartphone is connected to a Wi-Fi network or has access to mobile data.

1. Then tap the blue eye where it says View.

2. Then scroll down to "My phone information".

3. Click on "Device update".

4. Click on the blue button that says "Check for update".

5. Your phone will now check for the latest available software updates.

6. If there is an update, choose to install it.

7. If there was no update, just click back again. 

Make sure your smartphone is connected to a Wi-Fi network or has access to mobile data via your SIM card.

If you are using a Doro smartphone with Doro's operating system, which we call EVA, follow these steps:

1. then tap the blue eye where it says View.

2. then scroll down to "My phone information".

3. click on "Device update".

4. Click on the blue button that says "Check for updates".

5. The phone will now search for the latest available software updates.

6. If there is an update, choose to install it.

7. If there is no update, just click back again.

If you are using a Doro smartphone with Android's standard operating system, follow these steps:

1. locate the app that looks like a gear and is called "Settings".

2. Once you've clicked on it, go down the menus to "System" and click there.

3. click on "System Update".

4. At the bottom, click on the blue box that says "Check for updates". The phone will start searching for new software.

5. Either after a while it says "System is updated" and then you can try to search again just in case. If there is no change, you can end it all by pressing the back arrow several times. If there is an update, the phone will start downloading it and after a while ask you to restart the phone. Do it and wait. It may take quite a while.

It's worth noting that if you haven't done this for a while or maybe never, there may be several updates waiting their turn so always double check by going through the steps again. Do this until it says "System is up to date".

Start by restarting your phone, wait a while and try again. This may sometimes need to be done several times.

If that doesn't work, you can do a so-called "Hard reboot" according to the following description:

Try a Hard reboot, by holding volume +/- (depending on the model, see beow table) together with power button in for minimum 8 seconds and then release the buttons when the phone vibrates.

The mobile will now restart by itself.

If it’s an older Doro model like 825, 8035: remove the battery and connect it again.

For more information see the user manual for your Doro model or contact our support at support.uk@doro.com or 08000265479.

There are two ways to find your IMEI number:

1: The easiest way to find the IMEI is to open the phone app and dial *#06# then the IMEI will be displayed on your screen.

2: Tap "View" on the home screen, then "My phone info", then "Phone status", and scroll down a bit. There is the IMEI roughly in the middle of the screen.

IMPORTANT! Resetting your phone will erase most of the data, including downloaded apps, accounts, system and application data and settings. Ensure you back up all data and files you wish to keep before initiating the reset. A backup creates a duplicate set of all your information. Please read the following instructions carefully before proceeding. You may need to reset your phone if you encounter a persistent problem that cannot be fixed, or if you plan to give the phone to someone else.

Note! All data added to the phone since you first received it will be erased!

Exceptions:

• Data saved on an SD card, if one is installed (refer to 'Insert SIM card and memory card' section in the manual).

• Apps and data from Google™, provided that backup is enabled.

• Data stored in any form of cloud storage.

IMPORTANT! Make sure to remember the last Google account you used to sign in on your phone. Google's Anti-Theft feature requires you to enter the Google Account used most recently on your phone prior to a reset. The phone will not start until your identity has been verified.

This is a video showing a factory reset for these two models: Doro 8100 and Doro 8200

Reset the phone:

When using the Doro interface EVA do like this: From the Home screen, tap Set-> scroll down to Advanced settings->click on System-> tap on Reset options and choose "Erase all data (factory reset)"

When using the Doro Android interface do like this: From the Home screen find tha application called Settings->click on System-> tap on Reset options and choose "Erase all data (factory reset)"

NOTE This is the very last step before ALL information on the device is permanently deleted, including all settings for the Google account or other accounts as well as data and settings for the entire system and all apps.

Make sure you have the pin code for your SIM-card, account settings for your G-mail and maybe your home network settings ready for the start up guide that will come after the factory reset.

Now tap on the blue button, shown as the above picture, "Erase all data".

Once the phone has been reset, it will have the factory settings again and will be just like when it was taken out of the box.

Go to https://myaccount.google.com/device-activity

Click on your mobile phone

Click on "Find device"

Click on "Erase device"

For video instruction click here

Sometimes Android phones get stuck in an endless loop (FFBM Mode) where it is not enough to restart the phone.

If your phone is switched off: Press and hold "Volume up" and the On / Off button until the phone starts in "Recovery mode".

Press "Restart System Now"

If the phone is already on: The phone starts in "FFBM mode" all the time.

Press and hold "Volume down" and the On / Off button.

The phone will vibrate briefly and the display shows the Doro logo.

Continue holding down the buttons until the display turns black, then release the buttons immediately.

The phone should now be switched off.

Press and hold "Volume up" and the On / Off button until the phone starts in "Recovery mode".

Press "Restart System Now".

A smartphone has several different locks that provide protection in several different layers. Depending on which lock is activated, the solution will vary.

Read through some explanations and tips to see if you can figure out how your phone is locked and what you can possibly do to unlock it:

1: SIM lock is a lock that locks the phone to a specific operator. If your phone is SIM locked and you have forgotten the code and do not have your PUK code, you must contact your network provider and get a new SIM card.

2: SIM code is a 4-digit PIN code that unlocks your SIM card for use. The code comes with the SIM card and is printed on the plastic card you received from your network operator. The code may have been changed by yourself or someone else who has your PUK code.

3: PUK code (Personal Unblocking Key), used to unlock your SIM card if you e.g. have failed to enter your PIN more than three times. This is an 8-digit code that comes with your SIM card. Normally, the PIN and PUK are printed on the plastic card from which you print your SIM card. If you have lost any of these codes, contact your operator.

4: Android PIN or phone PIN is usually used every day to unlock the phone for security reasons. You can also have your phone unlocked if you want, but we really recommend using a code here as well. This should the phone be lost or in the wrong hands. You choose this code yourself when you activate your phone and your Google account. If you have lost this code, you can follow this link for detailed help.

Follow these steps to try to solve your problem:

1. Restart your phone, wait a while and try again. 

2. If you have a new feature phone try to go to Settings and then Start-up Wizard. Scroll down to Network and chosse your network provider. Then go to Mobile data and make sure that mobile data is On.

3. MMS uses mobile data. Make sure that mobile data is activated.

4. Check with your operator that your subscription is active and that there is no ongoing service disruption. You can do this either via their support or check their website.

5. If you bought your mobile phone in a shop, you can visit it to get help.

6. Check the MMS settings in your phone and compare with the operator's MMS profile. For more information, see the manual for your model which you can find here on our website under Support and Manuals. You can also contact our support team to have a manual sent to you free of charge.

Have you received any information on your mobile phone that the memory is full? Then you have two options:

1. delete old MMS messages. Instructions on how to do this can be found in the manual.

2. buy extra memory for your mobile phone. They are available in most electronics stores. You can find more information about which memory is suitable for your mobile phone in your manual.

Try a hard restart by pressing and holding the "Power" button and "Volume Down" for Doro 8050 and Doro 8080 or the "Power" button and "Volume Up" button for Doro 8100 and Doro 8040 at the same time for more than 10 seconds or until you feel a slight vibration.

The mobile will now restart by itself. If it's an older Doro model like 825, 8035, try removing the battery and reconnecting it.

For more information, see the user manual for your Doro model, or contact our support.

If it doesn't work, try this:

Press the power button a small menu appears and hold your finger a little longer on switch off and then a small extra menu called safe mode appears where you have to select ok. The mobile will now restart in safe mode.

Here you can test whether it works as it should because only Doro's standard apps are used here.

If it doesn't work here either, we recommend that you check how much memory is being used and try to freeing memory.

Then restart the mobile in the usual way and try if it works. If not, contact our support for more help.

You can also look at this video to see how you can do it: Factory Reset Doro Smartphone 8100/8200

If your phone does not start when you press the button, it may be because the battery is completely discharged.

Is it the original power adapter that is used? Is there any visible damage on the cord/cable?

Try another power outlet in the house, sometimes it is necessary to charge a little longer to bring the phone to life, sometimes up to 30min if the battery is completely discharged.

Connect your charger and fully charge the battery and then try to start it again.

If this does not help please try this:

Try a Hard reboot by pressing and hold the "Power" button and the "Volume Down" for Doro 8050 and Doro 8080 or "Power" button and "Volume Up" button for Doro 8100 and Doro 8040 at the same time for more than 10 seconds or until you feel a slight vibration.

The mobile will now restart by itself.

If it’s an older Doro model like 825, 8035 try to remove the battery and connect it again.

For more information see the user manual for your Doro model or contact our support.

If you use a hearing aid or have hearing problems while making a phone call, you can customize your phone for this.

Go to the "Home screen", press "" Set "", then "" Sound settings "".

Then select:

• Normal for normal hearing under normal conditions.

• Optimized for age-related hearing loss or use in noisy environments.

• HAC Mode (Hearing Aid Compatibility): For use with a hearing aid in T-Mode.

The security button is handled by the Response by Doro app. There are two paths to these settings.

1. Go to your apps by swiping up from the "Home screen". Then look for a white / green icon "Response" Then follow the instructions in the app.

2. Click on "Set" then "Security functions" then "My security button" then follow the instructions in the app.

The Doro 8100 uses a variant of Android called Android Go, which unfortunately does not work with Android Auto.

Android Auto is compatible with version 10 or higher, but not with "Go" variants.

You are welcome to try the product.

However, it must not be damaged or altered in any way.

In addition, you are responsible for packaging the product in such a way that it is not damaged during transport.

No, unfortunately you can not remove "Airplane Mode" from that menu.

Check for the latest firmware updates to make sure your phone is up to date.

Then restart your mobile and it should work.

Good luck!

If your Doro mobile phone is not working properly, please try the following steps to try solving the issue. If the issue persists then please call or email our support team. Check after each step to see if the issue has been resolved. If your Doro mobile returns to working properly, you will not need to take further action.

1. Restart your phone by switching it off and waiting 10 seconds before you turn it back on. Check if the issue has been resolved. If your Doro device is now working properly, you will not need to continue to the next step.

2. Check if there are any new software updates available and if there are please update your device. IIf you are unsure how to do this, please refer to the manual which you can download from our support page or contact our support team who will be happy to help. Check if the issue has been resolved. If your Doro device is now working properly, you will not need to continue to the next step.

3. If you have a Doro product with an irremovable battery, go to the “Reboot” section in the manual and follow the instructions. If you have a Doro with a removable battery, take it out, wait a few minutes, then reinsert it and switch the phone on again like in this video. Check if the issue has been resolved. If your Doro device is now working properly, you will not need to continue to the next step.

4. Reset your Doro device to factory settings. This will reset your Doro and erase ALL data, which may solve the problem. Remember to perform a backup first, as everything – photos, contacts and some apps – will disappear from the phone!  You can read more about this in your user manual. Check if the issue has been resolved. If your Doro device is now working properly, you will not need to continue to the next step.

5. Please contact Doro Support and they will try to troubleshoot or help you to send your Doro for repair if necessary. You will find our contact details further down on this page.

6. If the above steps do not help, we recommend contacting the retailer you purchased your device from. They can also try to help you.

Follow the start-up guide when starting up your new Doro smartphone, and you'll get precise instructions on how to do it. If you skipped or missed the guide, you can do a factory reset and start over. See FAQ: "How do I reset my smartphone?"

Remember to make a backup of your old smartphone first before starting the start-up wizard. You can find out how to do this in the manual for that model.

If you want more information, you can read the manual or contact our user support.

If your old phone is an iPhone, you can read the user guide for your old iPhone for more information.

If you need help, you can contact our support. Contact details can be found on our website under support.

Doro wants to minimize the impact that our products have on the environment, so it does not come with headphones and a manual in the packaging.

We want to help our users make sustainable choices in their daily lives to promote better recycling habits.

Doro believes that the problem of e-waste and unnecessary duplication of these items can be highlighted by removing headphones and manuals from the device's packaging.

Existing Doro users are encouraged to continue using their current headphones and the manual is available to read or download on our online support page.

If you want to order a hard copy of your product manual, contact our support.

Restart your smart phone and it will work again.

Good luck!

The solution is to update your DORO EVA app by doing the following:

1. Go to the Google Playstore app.

2. Tap your google signature / image next to the microphone in the upper right corner of the screen.

3. Click "Manage Apps and Devices" and then "Manage."

4. In the middle of the screen it says in green text "Update all". Click on that text.

5. If you want to check which apps are being updated, click on the green text "More information".

6. When DORO EVA is updated, it should work as usual again, so now you can go back and use your mobile phone as usual.

On the Doro 8050 and 8080, follow the instructions below. You can place more widgets on the home screen by following these instructions instructions:

1. Tap on Set up -> My home screen -> Widgets on home screen.

2. Press and hold to select the widget. Drag and drop the widget on home screen.

Note! You can also long-press the Home screen, then press Widgets to add a widget.

For more info search the manual available for download on our website.

Your SD card should be installed and formatted as internal memory to allow apps or systems to be stored.

When you press "Change" when selecting "SD card", the blue "Move" button should work.

If not, check that your phone has the latest software and that all your applications are up to date.

Go to Android settings> Storage

Tap the SD card

Click the three dots> Migrate Data

Go to the Android settings> Storage

Press the SD card

Click the three dots> Format as laptop

Click on the message and the option to format the card is displayed.

Two options will be presented:

Telephone storage

Portable storage

What is the difference between them?

Phone storage: The SD card will be used for all types of files and expands the internal memory.

As a consequence:

The SD card will not be displayed as an option to choose from when taking pictures as it is considered an extension of the internal memory

The SD card cannot be used in any other device unless it is formatted again.

Portable storage: The SD card will appear as an option for storing media files (for example, when taking pictures). After the user presses the option, the phone continues to format the SD card accordingly. Depending on the specifications of the memory card, the smartphone will send a warning about its speed.

Yes go to Android file tranfer and follow the instructions you find there.

You can always look for updates under settings and phone information.

Doro will deliver an updated experience for you on a regular basis, including updated security updates.

Several factors can affect the date you actually receive an update, e.g. device model, mobile carrier etc.

Users are reminded that all maintenance releases should be accepted as soon as possible to ensure best performance.

You should regularly check for updates by clicking on "Set" -> "Advanced settings" -> "System" -> "Advanced" -> "System update" and finally click on either "Install update if available" or "Check for updates".

Please note that this will delete all content on the mobile phone.

1. Turn off your phone

2. Press and hold ON/OFF and VOL+ simultaneously, then release when the phone vibrates.

3. Scroll down to "Wipe data// Factory reset" with the VOL key.

4. Press the ON/OFF button to confirm

5. Select "Yes" and press the ON/OFF button to confirm.

6. "Restart the system now" > Press the ON/OFF button. The phone restarts.

7. Select language and then "Start".

8. "Is this your first time using a smartphone?" > Click on "No, I've already used one"

9. "Make your phone available!" > Click on "No, thanks"

10. "Connect to mobile network" > insert SIM or press "Skip"

11. Connect to wifi

12. Your phone will check for updates

13. "Copy apps and data" > Tap "Do not copy"

14. Phone prompts options to sign in to go verify your account > enter your email address and password

15. Skip

16. Accept Google services

17. Unlock with fingerprints > Skip

18. Set up screen lock > Skip

19. Skip screen lock > Skip anyway

20. See what's trending with Google Assistant > Next

The risks are the same as with any other mobile phone.

Consult your doctor about it to be sure.

Each member of the care circle needs a mobile device with the Response by Doro application installed (available free from Google Play Store and the iOS App Store)

The responder phones need to be at least Android v7.0 and above or iOS v10.0 and above.

The solution will not work on landlines or other fixed line solutions.

Response by Doro is compatible with the following devices:

Doro 7010/7030/780X/8050/8080/8100/8200.

Fore your relatives or the ones that you want to be able to manage your phone through the Response by Doro application they need to have a smartphone. Make sure that the latest software update is installed for both the app and the mobile for the best user experience.

We will try to fix this for the 8050 but for the 8080 you will have to disable the PIN request for you phone.

New software is available so please update your smartphones software under Settings and then press on System press Advanced and System updates and at last Check for system updates. Then press on install new software.

Change network type from 4G to 3G.

Are you unsure how to do either check the manual or call our support.

Please check with your supplier or store if they have some opportunity to help you at home.

Doro can help you through phone or e-mail.

Here are some tips on how you may extend the phone’s battery power by reducing battery consumption.

• Charge your phone often, preferably every day. Charging does not affect the lifetime of the battery.

• When not downloading data from the Internet, which is power consuming, disable data connections over mobile networks. Data is still transmitted over Wi-Fi.

• Turn off Wi-Fi when not in use. Use the notification panel to disable the features.

• Turn off Bluetooth when not in use. Use the notification panel to disable the features.

• Deactivate auto-syncing of apps and synchronise your applications manually, like your email, calendar and contacts.

• Use the menu in View -> My phone information -> Battery info -> Battery usage to see which applications use the most power.

• Decrease the screen brightness, see Brightness level, in the manual.

• When in areas with no network coverage, turn off your device or activate the Aeroplane mode. The device repeatedly scans for available networks which consumes power. See Aeroplane mode, in the manual.

• The GPS is also quite battery consuming. If you want to stop apps reporting on your location automatically, make sure that Location reporting is off, see How to turn off GPS location services, in the manual.

• Use Doro original handsfree devices to listen to music. Handsfree devices consume less battery than your device's own loudspeakers.

• Lock the screen when not in use, press the Power button and your display goes to sleep. See Lock screen, in the manual.

We have received this information from Telia in Norway:

"After a planned change in the mobile network mid February 2023, some of our customers may experience trouble conducting conversations.

In order for the phone to function as normally, we ask all customers to turn the mobile phone on flight mode, wait for 10 seconds and then turn flight mode off again.

If flight mode does not work, make a restart of the phone. Mobile data works as normal.

We strongly apologize for the disadvantages this has for those affected. "

Telia-owned OneCall, MyCall and Phonero are also affected in Norway.

If your SIM-card is used with a smartphone or a 4G-phone just to check/save your contact for example by the store or a relative, the SIM-card is detected by the 4G network and is fixed/ blocked in 4G. When you reintroduce the SIM-card in your 2G phone, the SIM-card is not able to caught the 2G network. You will get access to 2G after one day, that’s the time needed to update your SIM-card. You just have to let the phone be switched on, the day after it needs to be restarted and normally it will works.

Emergency Alerts is a new service from the UK Government. It went live on Sunday 19th March 2023.

In the event of an emergency, the system will enable people to be contacted via their mobile phone when lives are in danger, such as severe flooding.

To stop receiving the alert messages cell broadcast can be disabled in the phone..

1. Press Menu->Messages->Settings->Cell broadcast.

2. Press the three horizontal strikes for options and press Settings->On/Off to activate or deavtivate the alerts..

If you find this instructions confusing or not helpful please contact our support and they will try to help you.

For more Doro related information click here.

For more information from UK Government click here.

In the UK the test the 23rd of April was performed with mixed results so there maybe some questions.

The Three network seemed to have a number of issues and many customers did not receive the message on many different handsets.

The government and networks will now have to analyse the results and work out next steps.

This may be because the app manufacturer has updated their app for various reasons, such as for security reasons.

Some updates then require more than your smartphone or tablet can handle.

Feel free to contact our support for help in checking whether your phone meets the requirements of the app manufacturer.

They can also help you if you need to buy a newer smartphone or tablet that meets the new requirements.

First try to check if there is an update for your Doro, see the FAQ about updating software, and if that not work try to go directly to the banks web page through a web browser like Chrome and log into your bank there instead. After being redirected to your bank id app, you have a tab in the top right with the number of open pages and return to your bank and accept there.

This is because it is not legal in all countries where Doro is sold.

You can instead store the alarm number as a speed dial in your phone.

For a more detailed description, we refer to the respective model's manual, which you can find here on the support pages.

You can of course call our skilled support team and they will be happy to help you.

Today's mobile phones contain pictures, messages, contacts, calendars and much other private information that is often invaluable.

It is therefore important to protect your mobile phone from viruses, malicious apps, scammers and other nasties. Here are some tips to make your Android phone more secure:


1. Only install apps from the Play Store. On an Android phone, you can install apps from any website that offers them. The only problem is that this is exploited by criminals with apps that look good, but in fact contain malicious code to eavesdrop on you and obtain credit card information, for example. The easiest way to protect yourself is to only install apps from Google's own Play Store. All apps there are controlled by Google.

2. Password-protect your phone. A new mobile phone is unprotected and can only be unlocked by swiping your finger across the screen. If you don't do anything about it, anyone can do the same thing in the future. To avoid this, the phone must be protected with a PIN, a password or some other means. On your phone, drag your finger from the top of the image and press the small gear. Select Security (can also be called Biometrics and passwords, Passwords and security or something similar) and select Screen lock if necessary. If you have a newer phone, you can also select Fingerprint ID, to unlock the phone with your fingerprint, or perhaps Facial Recognition, to unlock it by looking at the camera. There are also other types of screen locks, such as drawing a specific pattern on the screen.

3. Back up your phone. When you connect your Android phone to your Google account, it can be automatically backed up. All settings, passwords, and a list of installed apps are saved with Google, so you can easily install them on a new phone, for example. Here's how to activate the backup: Open settings again and tap System. Select Backup, Backup or similar to activate the feature.

4. Keep your phone up to date. Android, like any other operating system, is updated from time to time with new features and fixes for old security flaws. Therefore, it is important to keep your phone up to date. Here's what to do: Open Settings again and tap System. Select System updates and let your phone check for and download any updates.

5. Find your phone. If you have misplaced your phone, you can find it using Google. Not only can the phone be located, but it can also be locked and restored if someone has stolen it. Open the Open Security (or similar) settings and tap Find my device. Make sure the feature is enabled. On Google's Find My Device webpage, you can now see where your phone is.

Your mobile phone is one of the products you use the most and carry with you almost all the time.

All this use can lead to wear and tear and reduce the lifespan of your mobile phone. We would like to give you some tips on how to take care of your mobile phone and extend its life.

1. If you feel that your phone is slow and sluggish, restarting it may be enough to clear the working memory. Do this once a week. Also, update the software when you receive a notification or message that a new version is available.

2. Protect your mobile phone from bumps and scratches by using a case. There is a wide range of cases on the market, and many of them are both stylish and practical. You can find suitable cases for your Doro here: Doro accessories

3. A screen protector protects your mobile phone's screen from scratches and bumps. Think about the type of screen protector that suits you. Glass protectors usually provide the best protection, but they are also more expensive. Whichever type you choose, make sure you attach it correctly to avoid air bubbles or unevenness. You can find suitable screen protectors for your Doro here: Doro accessories

4. mobile phones are sensitive to high temperatures. Keep your mobile phone in a cool and dry place and avoid leaving it in direct sunlight or in a hot car. If you are going to use your mobile phone in very cold conditions, make sure it is protected and stored in a warm pocket or similar.

5. Clean your mobile phone regularly Clean your mobile phone often to prevent dirt and bacteria from accumulating on it. Use a soft cloth or a special cleaning spray for mobile phones and wipe the surface gently.

6. Charge your mobile phone properly to extend its life. Do not leave your mobile phone in the charger for too long. When the battery reaches 100% charge, the charger continues to supply power to the device, which can cause the battery to overheat and wear out faster (this does not apply to mobile phones with smart charging). It is best not to use your phone while it is charging. Also, be careful not to overheat the phone while charging it. Do not charge in direct sunlight or near a heating element. To avoid overheating the battery and extend its life, it is best to remove the charger from the device when the battery is fully charged. It is also important to use an original charger and avoid using cheap and poorly made chargers that can cause damage to the battery and the device. Original chargers for your Doro can be found here: Doro accessories

7. Avoid maxing out your mobile phone's memory. This can make your mobile phone slow or behave strangely. Try clearing apps and information such as old photos, videos, SMS or MMS messages that you no longer use, or that you can store elsewhere. This will free up space on your mobile phone and make it feel faster.

This is due to that Hallon doesn´t support to switch your call from WiFi-call to their mobile network. So you have to call the other part again to continue the conversation.

You change this choice in My home settings by following these steps:

In Doro mode, which we call EVA, you can find it under the application Set ->My home page-> My home settings -> Navigation mode -> Choose between Doro mode and Android mode -> Apply -> Apply. The screen will directly go back to the new home screen.

Check this video how to do it.

You can also do it like this: Long press on an empty space on the home screen until a list of choises appears then choose -> Home settings -> Navigation mode -> Choose between Doro mode and Android mode -> Apply -> Apply. The screen will directly go back to the new home screen.

Click here for watching a short video describing how to change from Doro EVA mode to Android mode on a Doro smartphone.

In Android mode, long press on an empty space on the home screen until a list of choises appears then choose -> Home settings -> Navigation mode -> Choose between Doro mode and Android mode -> Apply -> Apply. The screen will directly go back to the new home screen.

Click here to watch a short video describing how to change from Android mode to Doro EVA mode on a Doro smartphone.

Or you can do like this: Find the application Set ->My home page-> My home settings -> Navigation mode -> Choose between Doro mode and Android mode -> Apply -> Apply. The screen will directly go back to the new home screen. 

Chek this video how to do it.

• Doro mode for Doros patented senior friendly, action-based interface, that we call EVA.

• Android™ mode if you don’t need the simplified Doro interface. Doro smartphones offer an authentic Android experience, similar to other Android devices.

Note! When changing navigation mode, the home page of your phone will revert to the default layout for each navigation mode.

This means that any changes you have made on what apps or shortcuts that are visible on the home screen will disappear.

Use your PC and not your phone to set it up

Best described via this YouTube video: https://youtu.be/MkxmFhcUe2g?si=O-ocpx-VDvjyUaOc

Please note that the phone may require some time after an update to get all the application updates

Try a restart: hold down the on/off button for a few seconds, select Restart.

Check network and connection settings

Check the status of storage and available memory, if necessary free up space or install a SD card.

Remove apps you don't use Restart in safe mode (turns off all downloaded apps): hold on/off button for a few seconds until a small menu appears, hold your finger on Power Off, select OK when safe mode information appears, phone restarts in safe mode . This function is terminated by restarting the phone.

Consider whether to restore to factory defaults (remember to make a backup first: set/advanced settings/system/backup).

Contact our support for help.

No, current Doro models are not compatible with the ASHA function. Most of our models have the HAC function instead (an extra coil in the speaker), which must be activated in the menu. The models with HAC meet classification level M4/T4. This is on a scale of one to four, with four being the most compatible. A phone is considered compatible with hearing aids under FCC requirements if it is rated M3 or M4 for acoustic coupling and T3 or T4 for inductive coupling.

Applicable for Doro Smartphone series 8035, 8040, 8050, 8080, 8100, 8200

Solution: Your smartphone may have been set in “Do not disturb mode” please try these options.

Toggle “Do Not Disturb on and off”. You can access this by swiping down from the top of your screen and tapping the Do Not Disturb button. Long press this button to find the full range of DND settings.

Check the settings. Open the settings app, scroll down to Sound, tap Do not disturb for turning on or off.

To troubleshoot issues with Google Wallet, take the following steps:

Update the app, confirm your phone number in the settings, ensure your cards are verified, and clear the cache.

Here's how to clear the cache:

1. Open your phone's Settings.

2. Navigate to the Apps section.

3. Find and select Google Wallet.

4. Tap on Storage & cache. Hit Clear cache.

5. Once completed, restart the app.

Should the issue continue, reach out to your bank to check for any problems with your card.

If they can't help you, contact our support.

The issue is not related to the Doros software update on your phone.

Please reach out to your network provider, the company that issues your phone bills, to get help to update your network settings.

This could be due to the fact that GSM, 2G, bands are being closed down in some countries, while in other countries it is the 3G mobile network bands that is being closed down.

If you had a good network coverage before it could face less good coverage due to this fact. This problem often comes and goes. If you can move to a location where you have a good sound quality and the echo goes away, or being reduced to a very low level, then it's a clear indication that the network coverage has something to do with the issue. Sometimes hanging up the call and call back again could improve this issue. The network is assigning you a channel for voice communication and that channel normally changes once you end the call and call back again.

There are for natural reasons some differences between different Doro models. It depends on which communication method being used, acoustic tuning, acoustic component used, etc. They all have echo cancellation algorithm built into them. Doro always aims to have louder and better sound quality which means that we must find a balance between loud sound, but at the same time, a sound without echo, distortion and excessive noise.

We would suggest you do 3 simple tests.

1. Once you experience echo in speaker mode inside the house, I would suggest you go outside and see if echo goes away.

2. The second test would be to hang up the call and call back again to see if the echo is still there.

3. The third test would be to lower volume control in speaker mode to see if a lower volume setting will improve echo.

If echo goes away after moving to a place with stronger network coverage it indicates that it is network related. If echo goes away after lowering the volume level in speaker mode, it will indicate that echo is due to acoustic feedback issues.

The Doro HearingBuds are compatable for Android 6 and later and for Doro phones we still support from Android 8 and later. Fore most Android devices they connect with the new "Fast pair" option as soon as you have pressed the button in the case and taken out the buds from it, the phone and buds conncets almost direct by themselves. You just have to accept when the question to pair shows up in the display.

If nothing seems to happen try this:

Put the earbuds back in case, wait a coupple of minutes and then try again

Make sure batteries are fully charged

You are welcome to try the product.

However, it must not be damaged or altered in any way.

In addition, you are responsible for packaging the product in such a way that it is not damaged during transport.

In the rare circumstance you might need to reset your product to factory settings.

The reason to perform a factory reset might be a persistent problem that is impossible to solve or if you want to pass the Doro HearingBuds to someone else.

Note! All previously paired devices will be erased!

1. Place the earbuds inside the charging case and open the lid.

2. Press the button inside the charging case for 15 seconds until the light on the case start to blink in white.

3. Take the earbuds out of the case. With a successful reset the earbuds will blink green simultaneously. If one earbud blinks in slower pace then repeat the process on that one.

4. The earbuds are now factory reset and all previous connections and hearing test results are deleted.

This video shows you how to do it: HearingBuds factory reset video

The box includes four sizes of silicone tips: large in black, medium in green, a smaller transparent one, and the smallest in white.

If the earbuds are uncomfortable, consider switching to a different size.

It's important to note that Doro HearingBuds are compatible with most silicone tips.

Insert the earbuds with the silicone ear tip facing forward into the ear and the larger part up rest against the back of your outer ear:

The Doro HearingBuds app is normally updated automatically. You will be notified if there is an update available for both the app and the earbuds firmware. Updating your app and earbuds firmware to the latest version gives you access to the latest features and improves app security and stability.

You can check for updates in Play Store / App store and search for "Doro HearingBuds".

A direct link to this can be found if you press the wheel icon in the top right corner in the app and then click on "Updates" -> "App".

Most apps updates are automatically done if your device is set to do so.

You can check for updates in the app by pressing the wheel icon in the top right corner and then click on "Updates".

If a firmware update is available,  button "Update" will appear, then press on it.

If the sound cuts out intermittently in your earbuds, this indicates that the Bluetooth connection with your phone has been interrupted.

To prevent interruption, make sure that your phone is close enough to the earbuds without any obstacles in between.

Make sure that your earbuds are fully charged. It can take up to 1 hour and 45 minutes to charge the earbuds fully while in case.

In the Doro HearingBuds app you will be able to see the battery level.

Please note that 11 hours is an estimated value up to 11 hours and is when listening to music and not when using the different enhancement modes. Then it is up to 9 hours of estimated battery life.

When the earbuds are in the case they will automatically charge.

To charge the case, use the supplied charger and USB cable and connect to a power source.

If your device supports Google fast pair:

Have the earbuds inside the case and open the lid.

Press the pairing button in the case until the  LED light begins to blink in blue, then remove the earbuds.

Press the "Connect"/"Pair" from the pairing pop-up appearing on your phone.

For other users:

1. Press the pairing button in the case until the LED light begins to blink in blue, then take out the earbuds.  

2. Go to Bluetooth settings on your phone

3. Select "Doro HearingBuds" from the list to pair

Lower volume is usually caused by a build-up of dirt or wax. Remove the silicone ear tip and clean it if necessary.

For Android users the Doro HearingBuds app can be found by searching the Google Play store.

For iOS users the app is available in App Store.

You may also use the QR codes. They are also found on the belonging Quick Start Guide.

Scan the QR code with a QR reader in your mobile device.

This will take you to Play Store / App store, where you can download the app for Doro HearingBuds.

You can of course also search for "Doro HearingBuds" in Play Store / App store.

The range of a Bluetooth® connection is approximately 10 meters. However, maximum communication range will vary depending on obstacles (person, metal, wall, etc.) or electromagnetic disturbance in the environment.

The below steps describe how to check which earbud you have. This will help if you have lost one of the earbuds and want to order a new one.

Note! It is only possible to do this when doing factory reset on one earbud.

1. Put the earbud in the HearingBuds case.

2. Perform a factory reset on the earbud by pressing and holding the button on the case until the LED on the case starts to blink in white color. See this video how to factory reset your HearingBuds. Note that after the earbuds have been factory reset all previous connections and hearing test results are deleted.

3. After a few seconds the LED on the earbud will blink very fast in either green or orange color.

4. The one that blink with orange color is the primary earbud and the one with green light is the secondary one.

If two earbuds have never been used together, for example if you have bought one new, then you will have to pair them to each other again.

You do this by putting them both in the HearingBuds case and performing a factory reset.

This is done by pressing and holding the button on the case until the LED on the case starts to blink in white color.

This video shows you how to do it: HearingBuds factory reset video

After a successful factory reset the LED lights on the earbuds will blink synchronized.

Note that after the earbuds have been factory reset all previous connections and hearing test results are deleted.

If this doesn´t work try repeat the factory reset procedure again. It might take some efforts until it works.

The human ear is a very complex and powerful body part. ​Hearing is one of the five senses that connect us to the outside world. ​ Your brain and ears may need some time to get used to a new way of perceiving sound. This could take two to four weeks but is different for everyone.​

Don’t be surprised! Some things will sound strange at first—but give yourself time to adjust to your new surroundings. ​

Tips:

1 - Adopt a positive attitude and be patient – It can take a while to adjust to your new surroundings.​

2 - Start by wearing the HearingBuds ​in a more comfortable environment. You may want to try face-to-face conversations initially, and then gradually test out different environments.​

3 - Wear your HearingBuds every day to begin with, but make sure you give yourself some time for breaks. ​

4 - Get used to your own voice! ​You may find that your voice sounds strange or unfamiliar at first, and that it also sounds louder than you'd like. Try speaking out loud throughout the day to get more familiar with how you sound.​

5 - Try and redo the hearing test more than once. This will make sure you get the best results and help you to find the most comfortable sound.​ ​

You can connect your HearingBuds to three different devices. If you connect more after that, the one you connected first will be disconnected.

Start by testing these two things:

1. Put the earbuds back in the case and out again.

2. Make sure the batteries are fully charged.

If the problem is that they are not connecting to the app:

Force close the app (swipe away).

Make sure there is no connection to "app_link_doro_1" in the Bluetooth settings menu. Bluetooth must be connected to "Doro HearingBuds".

The grips (the black rubber rings) were initially designed to improve handling of the HearingBuds for those who need it.

Since then, we have found out that the grips may have an impact on the sound quality, so we recommend that you use your HearingBuds without the grips to get a better hearing experience.

Yes but it is recommended to do a factory reset if changing charging case, since the HearingBuds calibrate towards the case. But you are able to send commands from any case to any pair of buds, this calibration is so that the buds will properly detect when in case and shut down and begin to charge.

Start with looking for an update and if available please click on update as seen here below.

If you need more information how to update please look for this FAQ: How do I update my HearingBuds?

If you have put on the black rubber rings,marked in green in below picture, at your HearingBuds please remove them and test again. Please also make sure you are using the largest possible ear-tips in order to ensure proper seal to your ear. 

Next step is to dicrease the enhancement by choosing the mode you are using and then adjust it to the left until the iirritating sound is gone.

You can also try to fine adjust the zoom function by dragging it to the left.

As of March 2024, the decision was made to remove the black rubber grips from the HearingBuds permanently.

This was because we discovered they interfered with the sound quality, and we want to make sure we offer the best possible hearing/listening experience to our customers.

No, Doro HearingBuds don't, they are made to amplify the frequencies that your hearing needs.

No, the package contains everything you need to get started: doorbell (outer unit), shime(with built-in charger for the outer unit) incl. EU/UK adapter, installation kit (screws, plugs, double-sided tape, cleaning tissue, flat mount and angled mount), USB cable and quick start guide. You can download the Doro Home app from the App Store (iOS devices) and Play Store (Android devices). If you do not use the included adhesive tape to attach the cover, you will need a screwdriver and possibly a drill, depending on the surface you are mounting it on.

Yes,you can connect up to 4 chimes in total per doorbel.

You can buy additional chimes on our web shop as accessories to extend the “ding dong” sound to other areas of your home e.g., basement, 2nd floor.

Yes, you can have more than one doorbell attached to your home and installed in your Doro Hemma app.

Please note, the doorbells can’t share a chime, you will need at least two chimes in case of two doorbells.

Yes, doorbell is open to use with any smartphone/tablet based on iOS (Apple – iPhone, iPad) or Android (Doro, Samsung, Xiaomi, Sony etc.) platforms.

Yes, you can use the doorbell with multiple smart devices that has the Doro Hemma app installed.

In a typical household with ~10 interactions per day, the doorbell will last for 6 months on a single charge.

The battery life is mainly impacted by the video usage and really cold weather.

Yes, your Doro Doorbell is continuously measuring the battery level and will inform you/family members buy notifying you in the Doro Hemma app in two steps:

When the battery goes below 15% of charge (low battery) and at 5% where critical battery level is reached.

Unlock the doorbell from the mount (lock key at the bottom).

Remove the doorbell from the mount and bring it inside.

Find the USB cable that was provided in the box and connect it with the chime (USB-A).

Open the protective cover on the bottom of the doorbell and connect the USB cable (USB-C) to the doorbell.

The ring light will indicate the charge status.

You can tell by how the ring light (the light around the doorbell button) indicates: solid red/flashing red - when the battery level is critical/low, flashing green - when the battery is charging and the level is over low (>15%), solid green - the battery is fully charged. It is also visible in your Doro Hemma app, which sends notifications if the battery is running low.

Yes, internet and a WiFi network with a known password is needed both to setup and for use the doorbell.

Doorbell is only using 2.4GHz which is commonly available in today’s routers/access points.

Yes, doorbell offers the most common and recent Wi-Fi encryption solutions: WPA, WPA2, WPA3.

No, the chime is connected over 433MHz directly with the doorbell.

The doorbell controls the chime directly without involvement of the network.

This very much depends on the numbers of walls and location of the router/access point from where the Wi-Fi is obtained, but free line of sight range is approximately ~100 meters and ~25 meters if there is a wall in between.

This very much depends on the numbers of walls and location of the doorbell and chime.

There should be no problem connecting the bell to the doorbell in a normal sized house. Between 30-50 metres as an indicative range.

Yes, you can do it either using the button on the side of the chime or in the Doro Hemma app.

Yes, there are 5 different melodies available with different characteristics, you can change them either using the button on the side of the chime or in the Doro Hemma app.

Yes, just unplug it and plug it into the new power outlet, the volume and melody will be reset to default, so you may need to adjust it according to your preferences in the Doro Home app or by the buttons on the chime it self.

Yes, you can adjust the sensitivity of the motion detection which will  reduce the range of the detector (lower it).

Assist me is a Doro unique function which enables the doorbell user to trigger a handover of a video call to one of the Doro Hemma home members by a simple tap in the smartphone/tablet Doro Hemma app.

The Doro Doorbell user who feels threatened by someone at the door (sees something unexpected/worrying) can by a simple tap in the smartphone/tablet Doro Hemma app trigger a loud annoying siren sound incuding visual effect “ring light blinks in red/blue” to deter the threat.

Yes, when an SD card is inserted into the doorbell, video recordings will be generated for every motion that is detected by the doorbell.

The length of the video recordings can be configured from the Doro Hemma app.

Yes, your doorbell have an inbuilt motion detector.

You get a notice as soon as it detects some movements and if a SD card is installed in the doorbell it starts to record.

This can be set and controlled in your Doro Hemma app.

Yes, doorbell features “night vision” solution based on infrared technology.

All videos/photos registered by the doorbell when it is dark outside are in black and white.

Yes, you can always start a “preview function” in the Doro Hemma app to active video from the doorbell and see what’s going on at your door.

Yes, you can listen to the sounds from the outside. By default, the microphone in preview mode is muted, so the outside can’t hear you.

You can unmute the microphone in the Doro Hemma app.

Yes, the doorbell provides 2-way voice communication function so you can speak with the person at the door.

You can simply reject the call (ignore) by pressing the red button in the user interface.

The person at the door will not be informed of this action and will not know if you are at home or not.

No, not without you wanting the person to “notice you”. If you want to talk to the person you need to accept the call or activate/unmute the microphone (preview mode).

Yes, you can zoom the video in the Doro Hema app, by tapping + or -.

The ring light is used to indicate different functions/events, foremost to invite the approaching user to the doorbell to press the button, but also for instance to emulate a “police” when siren is triggered or the level of the battery. For even more information please download the manual on our webpage.

Unfortunately not. It is one of the few options that is currently not possible in the Doro Hemma Doorbell.

You can “restart”, reboot your doorbell by opening the silicone cover at the bottom and by pushing reset button for 5s with a pin.

The doorbell will restart and reconnect to the network again.

Hold the power button + doorbell button for ~15s simultaneously - until the ring light blinks.

The doorbell will restart and clear out Wi-Fi data and then enter pairing mode (blink blue) so you can re-install it on the new Wi-Fi network through the Doro Hemma app.

For more information download the manual on our website and follow the instructions there.

No, your Doro doorbell is locked to your account and cannot be installed on another account until it is first removed from the original account.

If you don't get it back, you will have to buy a new one. You can save your shimes that will work with the new doorbell if they are paired according to the instructions in your start-up guide again.

No, the content on the SD card is protected (encrypted) and can’t be retrieved using a PC or similar device. It ac only be viewed in your Doro Hemma app that is securely connected to your doorbell.

No, the content on the SD card is protected (encrypted) and can only be viewed in the Doro Hemma app and can’t be played on any other device.

You need to download the video clip to the device where you have the Doro Hemma App and then you can share it using your favorite application.

Yes, you can do that in the Doro Hemma app. Please note that the siren sound will not be impacted.

Sorry. This is currently not supported.

Yes, if your smartphone/tablet can access internet while you are outside your home you can use your doorbell and your Doro Hemma app as if you were at home.

Home in Doro Hemma app is the digital representation of your physical home. You can name it and associate products, such as doorbell, with it. You can invite members to it, both residents but also relatives who live somewhere else that you want to get access and for exaple take part of who is ringing on your Doro Hemma Doorbell.

Yes, you can invite members to your home through e-mail in the Doro Hemma app.

They need to have or create a Doro Hemma account for joining and they also need to download the application to get notifications and transferred calls.

Homeowner has more rights than ordinary members, e.g., manage the products, manage users.

Yes, ownership can be transferred between the registered members of your Doro Hemma home.

Doro Account is your personal identity within Doro’s digital world, it can for instance give you access to services, it allows you to create a Doro Hemma home and use products within the digital home.

Yes, but you will first have to deactivate/remove the services/products that are associated with it.

For help please contact our support.

Contact details can be found at doro.com/support

Yes, everyone who wants to become a Doro Home member needs their own Doro account.

No, memory card must be purchased separately. Make sure you buy the correct one. Doro Doorbell supports Micro SD Cards with the size up to 128GB.

A 16GB or 32GB is sufficient for a typical home with moderate activity at the entrance.

When your SD Card is nearly filled with content, the software in your doorbell will remove the oldest recordings to make space for new ones.

No, currently it does not support integration with voice assistants.

You are welcome to try the product.

However, it must not be damaged or altered in any way.

In addition, you are responsible for packaging the product in such a way that it is not damaged during transport.

1. Check if the operating system of your mobile phone is Android 6.0 or later, or iOS 9.0 or later.

2. Download the latest Companion app for a better experience.

3. Check if Bluetooth is enabled and working properly on your phone. We recommend that you exit all apps and restart Bluetooth before trying to connect again.

4. Scan the QR code displayed on the smart watch or tap "Add Device" in the app to connect. Choose the right product type: smart watch.

5. We recommend that you pair with the device in an open place to avoid interference from other devices.

1. Make sure the distance between the phone and device does not exceed 7 m, otherwise the signal may be too weak.

2. Make sure there is nothing between the phone and device that might obstruct the Bluetooth signal, for example, your body or metal objects such as jewellery.

3. Make sure the device battery has sufficient power to use Bluetooth and keep screen lit.

4. Make sure your phone’s Bluetooth is working. Try closing all apps, and then disable and re-enable Bluetooth.

5. If the Companion app is running in the background, iOS may close the app automatically, which can cause Bluetooth to disconnect.

6. Bluetooth may automatically disconnect if your phone is in power saving mode or if you are using a phone manager app. Please check your phone settings and then try again.

1. Make sure the Bluetooth connection is working. You can refer to the previous two questions.

2. Swipe down on the home screen of the Companion app or manually refresh data to start the sync.

3. Check whether the Bluetooth connection timed out.

1. Ensure that you always wear the device when asleep; otherwise no sleep data will be available when you sync the device with the Companion app.

2. Sleep will be tracked around the clock. However, your sleep will be recorded only if it lasts for three hours (there are three stages of sleep: deep sleep, light sleep and REM sleep). Going back to sleep after getting out of bed, sleeping in, or playing with mobile phone in bed will affect the recording of your sleep.

3. If you don’t wear the device before going to bed, or if you take off the device immediately after getting up, the recorded sleep time will be prolonged or inaccurate.

The device is waterproof and can be worn in a shower, but the water temperature must be controlled below 40°C.

The green light is used to measure your heart rate.

If you have enabled automatic heart rate monitoring, the light will turn on periodically.

To disable this feature, select Manual Heart Rate Monitoring.

Your device features an industry-standard optical heart-rate sensor that is certified as safe to use.

1. In [Device], click the corresponding device to enter [Device Info] → [Notifications] → [Call Reminder] to enable the Smart Reminder and Call Reminder in the App. It will save and synchronize the settings to the bracelet. For iOS system, you also need to allow Bluetooth pairing and enable Share Notifications.

2. Ensure that Bluetooth is always connected. The device does not display notifications for messages or calls that are received while Bluetooth is disconnected.

3. For iOS 13 and above, go to [Settings] - turn on [Bluetooth] - select [My Device] - turn on [Share System Notification]. 

4. After the device is set to DND (Do Not Disturb) mode, you will not receive notifications.

We have adapted this feature to prevent the screen from turning on by accident, such as when you move your arms while asleep.

To turn on the screen, twist your wrist so that the screen faces upwards.

We recommend that you practice this action until you get familiar with the optimum tilt angle.

1. Remove the device from the wrist. Connect the device with the USB cradle, and plug it into a power outlet (ensure that the USB connector is correctly oriented). To reduce the charging time, the device’s screen switches off while charging. However, you can swipe the screen to wake it and check charging progress.

2. Typically it takes 1–2 hours to fully charge the device. The battery life is approximately 10 days for normal use and up to 21 days of standby time. Note: Enabling automatic heart rate monitoring and vibration alerts significantly reduces battery life."

3. Choose a power source to charge the device: either via a USB port of a PC or a charger of a mobile phone (the rated voltage of the device is 3.7V~4.2V, while the rated voltage of a USB port is usually 5V, so a USB port is an ideal choice). It usually takes 1-2 hours to fully charge the device via a USB port. Do not use a fast charging power source (9V), otherwise it may shorten the device’s battery life.

1. Ensure that the device is connected to your phone via Bluetooth.

2. You can only use the watch to reject calls; answering or initiating calls is currently not supported.

3. If the caller is not in your contact list, the phone number will be displayed.

The device supports SMS WhatsApp, calendar, and email etc notifications. These can be configured through the Companion app.

1. Ensure that the device is connected to your phone via Bluetooth.

2. When you receive a message, the notification icon on the device displays the notification count. You can view the last 5 notifications that were received.

3. Touch and hold a notification to dismiss it.

1. Data is automatically synced when you open the Companion app. You can also swipe down on the message list on the app’s home screen to sync data.

2. If the “Connection failed” message is shown, try the following steps:

(i) Swipe down on the home screen again.

(ii) Close and re-open the Companion app.

(iii) If neither of the above works, disable and re-enable Bluetooth on your phone, or restart your phone. (You can also try clearing the Bluetooth cache before restarting your phone.)"

Note: On iOS devices, turn on the Bluetooth settings and locate your device in the device list. Touch the symbol next to the device name and touch “Forget this Device”. Disable and re-enable Bluetooth or restart your phone.

1. The device does not need to be connected to your phone to count steps, record sleep data, or use the alarm clock. For example, you can do your exercise while wearing your device, and then connect the device to your phone and perform a sync to view exercise data.

2. Alarm clock: Use the Companion app to configure the alarm time and sync it to the device. Once you have configured the alarm time, you can disconnect the device from your phone.

3. To use the Response by Doro, Call Reminder and Find Phone features, you have to turn on your phone’s Bluetooth and connect the device with your phone.

1. The device doesn’t need to be connected to your phone to store exercise or sleep data. To sync data from the device, enable Bluetooth on your phone and ensure it is within range of the device.

2. The device can retain seven days’ exercise and sleep data in typical use.

To improve step count accuracy, the device has a minimum threshold of ten steps.

This means that the total step count shown in the Companion app only changes when you take more than 10 steps.

The device starts recording data after your tenth step and only saves data when you have completed 30 steps.

"Factors like wearing the device too loosely, swinging your arms, or sliding of the device over your skin can impact heart rate readings.

In addition, wearing the device too tightly, raising your arms, or clenching your fists can affect blood circulation, which also affects sensor performance.

When testing your heart rate, it is recommended that you keep your arm straight, remain static, and relax your muscles.

Ensure that the device remains in close contact with your skin.

Note: Even when you wear the device correctly, individual differences such as skin colour, body hair, tattoos, and scars can also affect heart rate sensor performance slightly."

The accelerometer and algorithms that the device uses to count your walking steps are highly sensitive, even small differences may affect the accelerometer and algorithms. You must provide accurate personal data during the device’s initial configuration. For example, if you enter wrong gender, height, weight, or age, it would result in inaccurate exercise data, such as incorrect counting of steps, distance, or calorie . In addition, factors such as your arm swing, stride, posture, road surface, and slope can also affect the step count.

This is because you can choose to have a picture as the watch face or to have a picture on your profile in the app.

Click on the link below to see the contents of the Doro watch here:

Unboxning Doro watch

Click on the below link to see how you install the watch app, Doro Companion

Installation of the watch app, Doro Companion

Click on below link to see how to pair your Doro watch with your smartphone

Pair my Doro watch with my mobile

Click on below link to see how to get started with the Companion app

How to get started with the Companion app

When the battery is less than or equal to 20%, the screen lights up and you feel a short vibration. After 3 seconds, it returns to the home page. You can also press the up button or swipe right to end the alert.

When the battery capacity is less than or equal to 10%, the screen will turn on again and you will feel a short vibration and in this mode not all functions will work: - Users cannot enter other modes (except for screen and time functions, all other functions are disabled).

- If you enter this mode during training, the training is automatically ended and the training is saved.

Then, when the power is less than or equal to 5%, only the time function works and all other functions (including screen display) are turned off.

At 1% battery remaining, the watch starts vibrating and does not stop vibrating until you insert it into the charging cradle.

At 1% battery remaining, the watch starts vibrating and won't stop vibrating until you place it in the charging cradle.

Yes, all stored data remains. However, everything disappears if you choose to uninstall the app from your mobile.

Yes, it does and it cannot be stored in any other way.

Currently, the alarm button works together with Doro 8100, Doro 8200 and the Response by Doro app.

For other smart mobiles, the button instead functions as "Find my mobile", so when you press the button, your mobile starts ringing so you can easily find it.

The watch and your mobile must be within range to be able to communicate via Bluetooth.

The following specifications are required for the watch to be able to communicate with your mobile:

Android version 6.0 and later

iOS version 9.0 and later

Bluetooth 4.0 and later

Response by Doro: Doro Smartphone (Android 10.0 and later).

Possible reasons:

Wearing any kind of watch or wearable device too tightly increases the chances that the wearer will experience nerve damage that leads to pain in the wrist, hand, and arm.

The watch is worn in the wrong place.

Prolonged contact with your skin can lead to skin irritations or, in some cases, allergic reactions.

Possible solutions:

A good rule of thumb is that you should be able to slip one finger between your arm and the watchband, and your watch should not slide more than an inch up or down your arm.

The watch should sit on your arm, just above the wrist bones — not directly on the bones themselves. A good way to judge the placement is to fit two fingers between your watch and your wrist bones.

Wear the watch in a different place on your arm.

Wear the device on the other arm to test if it makes any difference.

For more details check this external web page: Can Wearing a Watch Cause Wrist Pain? The Facts Explained - (exceptionaltiming.com)

The Doro Watch cannot distinguish between normal notification and backup notification from the phone system or your apps. Whatsapp, for example, continuously sends out messages during the backup process, causing the Doro Watch to receive a message and vibrate.

Workaround solution:

Enable “Do Not Disturb mode”. Setup start and end time, without any notification. This will disable all notification. Work for both IOS and Android

Turn off individually Backup message notification in setup menu of Whatsapp. But this will disable notification for Android phone as well. Not use for IOS

Please follow this video how to do it: Enable "Do Not Disturb mode"

Click on pulse and then the gear in the top right corner. Make sure that under "Measurement frequency" that there is a red tick to the right of "Real time monitoring". It didn't change right away so you have to wait an hour or two before it has calculated my resting heart rate. 

Be aware that this setting takes more energy from the battery so the battery life is reduced and you need to charge your watch significantly more often.

-Open the Doro Companinon app

-Select Pulse

-Press the settings wheel in the top right corner

-Activate Continuous heart rate measurements, note that the battery consumption will increase

-Return to the app's home screen and press update in the top left corner.

-Start a training session on the watch

You are welcome to try the product.

However, it must not be damaged or altered in any way.

In addition, you are responsible for packaging the product in such a way that it is not damaged during transport.

If your Doro mobile phone is not working properly, please try the following steps to try solving the issue. If the issue persists then please call or email our support team. Check after each step to see if the issue has been resolved. If your Doro mobile returns to working properly, you will not need to take further action.

1. Restart your phone by switching it off and waiting 10 seconds before you turn it back on. Check if the issue has been resolved. If your Doro device is now working properly, you will not need to continue to the next step.

2. Check if there are any new software updates available and if there are please update your device. IIf you are unsure how to do this, please refer to the manual which you can download from our support page or contact our support team who will be happy to help. Check if the issue has been resolved. If your Doro device is now working properly, you will not need to continue to the next step.

3. If you have a Doro product with an irremovable battery, go to the “Reboot” section in the manual and follow the instructions. If you have a Doro with a removable battery, take it out, wait a few minutes, then reinsert it and switch the phone on again like in this video. Check if the issue has been resolved. If your Doro device is now working properly, you will not need to continue to the next step.

4. Reset your Doro device to factory settings. This will reset your Doro and erase ALL data, which may solve the problem. Remember to perform a backup first, as everything – photos, contacts and some apps – will disappear from the phone!  You can read more about this in your user manual. Check if the issue has been resolved. If your Doro device is now working properly, you will not need to continue to the next step.

5. Please contact Doro Support and they will try to troubleshoot or help you to send your Doro for repair if necessary. You will find our contact details further down on this page.

6. If the above steps do not help, we recommend contacting the retailer you purchased your device from. They can also try to help you.

Yes go to Android file tranfer and follow the instructions you find there.

Please check with your supplier or store if they have some opportunity to help you at home.

Doro can help you through phone or e-mail.

Restart hole: Press with a pin in the reset-hole. The hole is right below the volume down key.

Software reboot: Press and hold Power key for 7 seconds and then choose reboot.

Normaly there is a five second delay until it starts to charge when connected to the charger.

If the tablet has been fully discharged it can take as much as 30 minutes before you can see its being charged.

Check that you us the original charger that belonged to the tablet.

If you use an other charger it is best that the power is 2 Ampere otherwize it will take much longer time to charge.

During the start up wizard the keyboard can only be shown in Portrait mode, and the physical keyboard is designed for Landscape mode.

Keyboard layout is not set until after the start up wizard, making it difficult to type in email for google account registration.

To be able to access files and images when your tablet is connected to your computer, you must first remove the keyboard.

When the keyboard is connected, you will receive a message to set the language to match the keyboard.

If you do not get this message, press:

Setup -> Advanced settings -> System -> Language and input -> Physical keyboard -> Doro Keyboard -> Set keyboard layouts -> Select and activate the desired keyboard language.

This is because Doro, in its quest to be able to make the apps as large as possible, has had to compromise in the software.

You will have to remove widgets that are not visible and then add them back.

Similarly applies to the background that you have to go into the settings and then choose background.

We are working on a change with the next software update.

This may be because the app manufacturer has updated their app for various reasons, such as for security reasons.

Some updates then require more than your smartphone or tablet can handle.

Feel free to contact our support for help in checking whether your phone meets the requirements of the app manufacturer.

They can also help you if you need to buy a newer smartphone or tablet that meets the new requirements.

First try to check if there is an update for your Doro, see the FAQ about updating software, and if that not work try to go directly to the banks web page through a web browser like Chrome and log into your bank there instead. After being redirected to your bank id app, you have a tab in the top right with the number of open pages and return to your bank and accept there.

This is what you will have to do:

1. Select the "Factory data reset" option by using the volume buttons to scroll up or down and when the text "Factory data reset" is highlighted, select it by clicking on the Power button.

2. Once the tablet is up and running again, uninstall the Google Messages app by holding your finger on it a little longer and a small pop-up window will appear where you can select "Uninstall".

3. The problem is solved with the latest edition of the Google Messages app that has just been released.

When a tablet is used in a speaker conversation on Messenger/Teams/WhatsApp or similar apps a user can experience echo-cancelling problem if the speaker volume is on max and both parts is talking at the same time. Echo cancelling, which is a function in the tablet, is kicking in and muting your mic, and the person you are talking to cannot hear you.

Problem is solved by lowering the volume down from max on your device.

Use your PC and not your phone to set it up

Best described via this YouTube video: https://youtu.be/MkxmFhcUe2g?si=O-ocpx-VDvjyUaOc

The security button is handled by the Response by Doro app. There are two paths to these settings.

1. Go to your apps by swiping up from the "Home screen". Then look for a white / green icon "Response" Then follow the instructions in the app.

2. Click on "Set" then "Security functions" then "My security button" then follow the instructions in the app.

If your device supports "confirm with 0", the person receiving your emergency call must confirm that he or she is not an answering machine by pressing the number "0" within the first minute of the call.

If this is not done, the call will end and the next person in your emergency call list will be called.

However, if your device does not support "confirm with 0", there is no way to determine if the person answering the call is a human or an answering machine and therefore it may stop the next person in your emergency call list from being called.

Each member of the care circle needs a mobile device with the Response by Doro application installed (available free from Google Play Store and the iOS App Store)

The responder phones need to be at least Android v7.0 and above or iOS v10.0 and above.

The solution will not work on landlines or other fixed line solutions.

Response by Doro is compatible with the following devices:

Doro 7010/7030/780X/8050/8080/8100/8200.

Fore your relatives or the ones that you want to be able to manage your phone through the Response by Doro application they need to have a smartphone. Make sure that the latest software update is installed for both the app and the mobile for the best user experience.

There is no limit to the number of Responders that can be connected to a seniors Circle of Care.

The service and experience will work as normal, provided their phone has mobile coverage and is connected to the internet, be that WiFi or mobile data.

The service work as normal, provided their phone has mobile coverage and is connected to the internet, be that WiFi or mobile data.

On both Android and Apple devices, you will be asked during the set-up process whether you would like the Response by Doro application to override ‘do not disturb’.

Select ‘Yes’ so that alerts will come through to you even if your phone is set to silent.

Yes, a responder can be connected to multiple seniors. They just need to select the menu button in the top left-hand corner to select between their senior connections.

For both the Senior and the Responders, the service is linked to your phone number, not device. So simply download the application onto your new device and log in again.

If you change your number, you will need to disconnect the original responder/senior link and sign up again.

Response by Doro is optimised for use on phones, but is supported on a companion device, such as a tablet with full mobile service.

Yes, Doro supports all data protection and GDPR requirements to protect customer data.

You can contact Doro support for further details.

Depending on the type of phone the senior has, these things happen:

On a standard mobile phone with buttons, an outgoing call starts on the loudspeaker. During the call, a voice announces that the call has been received and is being handled.

On a smartphone, an alarm sounds for three seconds, then the senior's family is alerted via the Response by Doro app and can then choose to receive the alarm. The carer's mobile then calls the senior's mobile, which answers automatically and activates speakerphone mode.

When the security button is pressed, an audible signal starts for 5 seconds.

During this time, the senior has the opportunity to cancel the alarm.

This is because it is not legal in all countries where Doro is sold.

You can instead store the alarm number as a speed dial in your phone.

For a more detailed description, we refer to the respective model's manual, which you can find here on the support pages.

You can of course call our skilled support team and they will be happy to help you.

Go to https://support.mydoro.com/search

Search for your account.

Select your account.

Click "Send user data".

Confirm or add the email address to be used.

It's safe to leave the phone on the charging cradle permanently because at the moment the phone reaches 100%, it stops charging, then it only resumes the charge when it reaches a certain level that may vary depending on the model.

You are welcome to try the product.

However, it must not be damaged or altered in any way.

In addition, you are responsible for packaging the product in such a way that it is not damaged during transport.

If your Doro mobile phone is not working properly, please try the following steps to try solving the issue. If the issue persists then please call or email our support team. Check after each step to see if the issue has been resolved. If your Doro mobile returns to working properly, you will not need to take further action.

1. Restart your phone by switching it off and waiting 10 seconds before you turn it back on. Check if the issue has been resolved. If your Doro device is now working properly, you will not need to continue to the next step.

2. Check if there are any new software updates available and if there are please update your device. IIf you are unsure how to do this, please refer to the manual which you can download from our support page or contact our support team who will be happy to help. Check if the issue has been resolved. If your Doro device is now working properly, you will not need to continue to the next step.

3. If you have a Doro product with an irremovable battery, go to the “Reboot” section in the manual and follow the instructions. If you have a Doro with a removable battery, take it out, wait a few minutes, then reinsert it and switch the phone on again like in this video. Check if the issue has been resolved. If your Doro device is now working properly, you will not need to continue to the next step.

4. Reset your Doro device to factory settings. This will reset your Doro and erase ALL data, which may solve the problem. Remember to perform a backup first, as everything – photos, contacts and some apps – will disappear from the phone!  You can read more about this in your user manual. Check if the issue has been resolved. If your Doro device is now working properly, you will not need to continue to the next step.

5. Please contact Doro Support and they will try to troubleshoot or help you to send your Doro for repair if necessary. You will find our contact details further down on this page.

6. If the above steps do not help, we recommend contacting the retailer you purchased your device from. They can also try to help you.

Doro wants to minimize the impact that our products have on the environment, so it does not come with headphones and a manual in the packaging.

We want to help our users make sustainable choices in their daily lives to promote better recycling habits.

Doro believes that the problem of e-waste and unnecessary duplication of these items can be highlighted by removing headphones and manuals from the device's packaging.

Existing Doro users are encouraged to continue using their current headphones and the manual is available to read or download on our online support page.

If you want to order a hard copy of your product manual, contact our support.

It's a known problem with routers, the phone gets time information from the router (and updates it) when it receives a call.

So if the time information is wrong - the phone will show the wrong time.

There is no other than to contact the router supplier or broadband provider.

In Doro 4100H you should use the largest size of your SIM card.

There are three different sizes:

Size               Width (mm) Length (mm)

Mini-SIM        25                15

Micro-SIM      15                12

Nano-SIM       12,3              8,8

Here is a picture that show what size to use:

Here is how it looks like at the botton of your Doro 4100H:

Make sure that the SIM card’s contacts are facing inwards and
that the cut off corner is as shown. The size of the SIM-card should match and totally fullfill the SIM-card tray.

You can also watch this video to be sure you do it correct.

No it´s not possible because the USB-C only support charging.

Please be careful if you are about to remove the battery from the phone and pull it by grabbing the connector. We have had some tickets where the customer has pulled by the cables in stead and then one of the cables have got loose.

You are welcome to try the product.

However, it must not be damaged or altered in any way.

In addition, you are responsible for packaging the product in such a way that it is not damaged during transport.

If your Doro mobile phone is not working properly, please try the following steps to try solving the issue. If the issue persists then please call or email our support team. Check after each step to see if the issue has been resolved. If your Doro mobile returns to working properly, you will not need to take further action.

1. Restart your phone by switching it off and waiting 10 seconds before you turn it back on. Check if the issue has been resolved. If your Doro device is now working properly, you will not need to continue to the next step.

2. Check if there are any new software updates available and if there are please update your device. IIf you are unsure how to do this, please refer to the manual which you can download from our support page or contact our support team who will be happy to help. Check if the issue has been resolved. If your Doro device is now working properly, you will not need to continue to the next step.

3. If you have a Doro product with an irremovable battery, go to the “Reboot” section in the manual and follow the instructions. If you have a Doro with a removable battery, take it out, wait a few minutes, then reinsert it and switch the phone on again like in this video. Check if the issue has been resolved. If your Doro device is now working properly, you will not need to continue to the next step.

4. Reset your Doro device to factory settings. This will reset your Doro and erase ALL data, which may solve the problem. Remember to perform a backup first, as everything – photos, contacts and some apps – will disappear from the phone!  You can read more about this in your user manual. Check if the issue has been resolved. If your Doro device is now working properly, you will not need to continue to the next step.

5. Please contact Doro Support and they will try to troubleshoot or help you to send your Doro for repair if necessary. You will find our contact details further down on this page.

6. If the above steps do not help, we recommend contacting the retailer you purchased your device from. They can also try to help you.

Do not use an old battery from for example a 6620 in a 6820 phone.

Please use existing battery in the package of the new phone.

If using an old battery in a new phone, the following may occur:

1. Less capacity

2. Different error messages may appear

3. The mobile does not charge as it should

Follow these steps to try to solve your problem:

1. Restart your phone, wait a while and try again. 

2. If you have a new feature phone try to go to Settings and then Start-up Wizard. Scroll down to Network and chosse your network provider. Then go to Mobile data and make sure that mobile data is On.

3. MMS uses mobile data. Make sure that mobile data is activated.

4. Check with your operator that your subscription is active and that there is no ongoing service disruption. You can do this either via their support or check their website.

5. If you bought your mobile phone in a shop, you can visit it to get help.

6. Check the MMS settings in your phone and compare with the operator's MMS profile. For more information, see the manual for your model which you can find here on our website under Support and Manuals. You can also contact our support team to have a manual sent to you free of charge.

Have you received any information on your mobile phone that the memory is full? Then you have two options:

1. delete old MMS messages. Instructions on how to do this can be found in the manual.

2. buy extra memory for your mobile phone. They are available in most electronics stores. You can find more information about which memory is suitable for your mobile phone in your manual.

If you or our support team has registered your device and sent it to SBE, our repair center, please keep the registration details and proof of postage. This information will help you track the repair progress and assist you if you need to contact Doro or the repair center with any questions or issues.

Click here for tracking your repair: SBE tracking web page,

Contact information to our support:

Telephone: 0800 026 5479

E-mail:      support.uk@doro.com

If you have returned your Doro product to your dealer, check with them instead.

For more information on your repair and what to consider, click here: Support (doro.com)

A complete instruction manual is always available for download from our website through the provided link: Doro manual.

Additionally, you can request a free printed manual by emailing support.uk@doro.com or calling 0800 026 5479.

Please ensure you include your name, the Doro model number, and your full address in your email or have them ready when you call.

If you don't know what to do with your old electronics or how to recycle it properly here we have some options for you:

Option 1: Go to one of our retailers, and hand in your old mobile.

Option 2: Go to your nearest recycling centre and hand in your waste product to the relevant collection point for the recycling of electrical and electronic equipment.

Batteries:

Please refer to the section in the user manual on how to safely remove the battery from the product. Remove the battery and deliver it to the appropriate battery recycling facility.

Phones:

Before returning your phone for recycling, we recommend that you:

- Remember to back up or transfer files and information you want to keep. Then delete all personal information from your phone via a Master Reset (for more information, see the User Guide).

- Remove the memory card and SIM card.

- Return the phone together with the battery.

For more detailed information on the return and recycling of products, batteries or packaging, and to ensure that the battery and electrical and electronic equipment are treated properly, please contact your local authority, your local waste management company or the shop where you purchased the product or battery.

We have received calls to our support from our customers who suspect that it is fraudsters who claim to be from Doro and want to sell phones at a discount.

Doro never urges its customers to disclose sensitive information or log in via BankID.

Feel free to read our tips on digital security on our smartphoneschool here: Smartphone school (doro.com)

You are welcome to try the product.

However, it must not be damaged or altered in any way.

In addition, you are responsible for packaging the product in such a way that it is not damaged during transport.

The best way to reduce the number of unwanted calls is to sign up for free with the call-me-not register.

Your number will then be added to their list of numbers that do not want to receive sales and marketing calls.

Salespeople from the UK or abroad are not legally allowed to call numbers registered with the call-me-not register.

You can register on their website: here.

If your Doro mobile phone is not working properly, please try the following steps to try solving the issue. If the issue persists then please call or email our support team. Check after each step to see if the issue has been resolved. If your Doro mobile returns to working properly, you will not need to take further action.

1. Restart your phone by switching it off and waiting 10 seconds before you turn it back on. Check if the issue has been resolved. If your Doro device is now working properly, you will not need to continue to the next step.

2. Check if there are any new software updates available and if there are please update your device. IIf you are unsure how to do this, please refer to the manual which you can download from our support page or contact our support team who will be happy to help. Check if the issue has been resolved. If your Doro device is now working properly, you will not need to continue to the next step.

3. If you have a Doro product with an irremovable battery, go to the “Reboot” section in the manual and follow the instructions. If you have a Doro with a removable battery, take it out, wait a few minutes, then reinsert it and switch the phone on again like in this video. Check if the issue has been resolved. If your Doro device is now working properly, you will not need to continue to the next step.

4. Reset your Doro device to factory settings. This will reset your Doro and erase ALL data, which may solve the problem. Remember to perform a backup first, as everything – photos, contacts and some apps – will disappear from the phone!  You can read more about this in your user manual. Check if the issue has been resolved. If your Doro device is now working properly, you will not need to continue to the next step.

5. Please contact Doro Support and they will try to troubleshoot or help you to send your Doro for repair if necessary. You will find our contact details further down on this page.

6. If the above steps do not help, we recommend contacting the retailer you purchased your device from. They can also try to help you.

Yes go to Android file tranfer and follow the instructions you find there.

The risks are the same as with any other mobile phone.

Consult your doctor about it to be sure.

Please check with your supplier or store if they have some opportunity to help you at home.

Doro can help you through phone or e-mail.

Doro supports the 2030 Agenda and the UN’s 17 global goals for sustainable development and we take selected goals into account in strategy and in our day-to-day operations. In our work to improve working conditions and to promote and protect human rights and the environment throughout the value chain, the greatest opportunity lies in contributing to the goals in the following areas.

Goal 8. Decent working conditions and economic growth

  We strive to be a stable and responsible employer that offers good working conditions and development opportunities. We actively work on health and safety issues. Through technical improvements and innovation, the company’s focus is towards seniors and their safety, to support our care employees and to reduce increasing costs on society. We do not accept any form of child labour or forced labour.

Goal 10. Reduced inequality

Doro's mission is to create an inclusive society for seniors and people with disabilities. Our employees work for seniors' right to a better quality of life regardless of their individual circum­stances. Our technology enabled care solutions in telecare and mobile phones enable a safer and more independent life and a better quality of life for seniors and people with disabilities. Our services and products provide the opportunity for greater inclusion in society, both socially and financially.

Goal 12. Sustainable consumption and production

We work to select materials in our products and manufacturing that have good environmental performance throughout their life cycle, from raw materials to recycling. We work to reduce the environmental impact of our transportation and journeys. We are working towards a more circular use of products with a greater emphasis on re-use and recycling. This has been the matter of course within Doro Care especially, where products can be sanitized and parts replaced as necessary.

Please contact Careium support:

Call 01323 644422 or email uk.info@careium.com

For more information visit: https://www.careium.co.uk/contact/

As of February 1, 2023, it is no longer possible to use anonymous cash cards. This is after a change in the law that will make it more difficult for criminals to communicate.

Since August 1, 2022, unregistered cash cards are prohibited. Nowadays, all prepaid cash cards must be registered with name, address and social security number, and an identity check must also be carried out.

Subscriber details to be registered

Basic subscriber information must be registered before a subscriber can access their service.

That means:

* Subscriber's name and postal address.

* The subscriber's social security number, coordination number, organization number or other identification number.

* Number or other designation for the service. An identity check must also be carried out. This can be done via an ID document or electronic identification. If a subscriber lacks such documents or tools, the subscriber's identity must be made probable in other ways. The same rules apply to representatives of companies and organizations. The identity check must be documented. The time of registration must also be stated. The subscriber information must be available with the provider from the date of registration up to and including one year after the provision of the service ceases.

How to register your cash card

Anyone who has a bank ID can register their cash card with name, postal address and social security number on the telecom operator's website. If you are a Telenor customer, it is also possible to do it with a photo ID via a special verification service. If you do not have a bank ID, you can contact the telecom operator's customer service to find out how to do it. It is also possible to register with ID in the operator's stores or at a retailer. Anyone with a protected identity can still have a secret number, even if you register the cash card. Contact the operator's customer service to find out how to do it. If you do not have a Swedish social security number, you can also get help in the operator's stores or at retailers.

A new system for emergency alerts has been launched in Norway, emergency alerts are a service from the Norwegian authorities. This means that if a serious situation with an acute danger to life and health occurs where you are, you can receive an emergency alert on your mobile phone. You can read more information about the system at Home (nodvarsel.no)

To receive emergency notifications, the phone must be connected to the mobile phone network (4G/5G). The phone must also be updated with the necessary software.

These devices can receive emergency alerts: • Android phones running Android 11 or later. Compatible Doro models: Doro 8100 and Doro 8200. 

The HandleEasy 321rc is a programmable remote controller.

It operates in infrared (IR), so it's not compatible with devices operating in radio frequency (RF) or bluetooth.

It has 7 programmable keys

Delivered with 3 AAA 1.5V batteries

As long as the device to be remotely controlled works in IR* (and not RF**), there's officially no compatibility issue.

Switching off and turning on the power works, they work with an infrared beam. Others, i.e. volume and changing channels, only work via bluetooth. 

To reset your remote control do like this:

Press and hold CHN> and VOL- for 2 seconds until the LED lights up

Press <CHN once. The light flashes once Press CHN> once. The light flashes once

Press ON once. The light flashes 6 times then stops

Data backup - It's recommended to make a backup of your data and remove it from the device. The repair center will delete all data saved on your device and do not take any responsibility for lost information. Remove the SIM card and, if applicable, your SD card from the device before sending it. If you forget this they will destroy your cards due to GDPR rules.

Password protection or screen lock - To enable the workshop to verify the issue on your device you need to remove your password or screen lock before sending it for repair.

Repair registration - Keep your information provided to you when you register your device for repair and proof of postage if applicable. This will enable you to more easily follow the processing of your device and if any issues you can use the information when contacting Doro or the repair centre.

Thank you for your interest in Doro and our extended warranty offer. To be eligible for this offer we need a couple of things, your acceptance to be kept updated from time to time on news and offers from Doro and a valid email address. If you don't have an email address, don't worry as there are many places to get one set up, many of them are free of charge. Here further below are some examples but please seek advise to ensure you choose the best one for you.

Common today is an e-mail address that you fix via Google, a so-called G-mail. There is an advantage with choosing G-mail because if you bye a smartphone or tablet you need that to get the applications you want and it also helps you to save your settings for the future.

Just click on the underscored text to come to the register page for each one of them:

Register a new G-mail address 

Microsoft: Outlook.com email

Yahoo Mail.

Keep in mind that your product has to be registered within a month after purchase to get the extended warranty!

If you do not want an e-mail address, you can unfortunately not take advantage of our offer.