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Applicable for all Doro mobile phones

Warranty period and limits

The warranty is valid from the day a product is purchased by the user. The separate parts inside the product can have different regulations regarding the warranty period and what is covered by the warranty.

Original warranty

A) 24 months for mobile phones or landline phones.

B) 12 months for accompanying accessories such as batteries, chargers, headphones, cables, covers and cases.

 
Warranty for service and repairs

The warranty is valid from the purchase date and will not change in case of resale, trade or repair when a product is sent to an authorised Doro service centre. The repaired or replaced parts are covered by the warranty under the entire remaining original warranty period or for 60 days from the date of repair or replacement, whichever is longer.

Damage not covered under the warranty

A) Normal wear and tear (batteries and screens)
B) Damage from drops and/or from unsuitable use of the telephone

The original warranty does not cover damage due to a short circuit in the battery or use of accessories that are not Doro original. The original warranty does not apply if the device has been:

• Opened, modified or repaired by an unauthorised service centre
• Repaired with parts that are not Doro original
• Exposed to moisture, extreme environmental and thermal conditions, erosion, oxidation or chemicals
• Removed or unreadable serial number
• Charged with, damaged from, or manipulated with software other than that which is Doro approved.

Proof of warranty

In order to be entitled to warranty service, the product must be sent to an authorised Doro service centre with valid proof of purchase.

For more detailed information about the return and recycling of products, batteries or packaging, please contact your local Municipal Office, your household waste disposal service or the shop where you purchased the product or battery.

To ensure that the battery and the electrical and electronic equipment will be treated properly, hand over these products at end-of-life to the applicable collection point for the recycling of electrical and electronic equipment. For all other batteries, please view the section in the instruction manual on how to remove the battery from the product safely. Please remove the battery and hand it over to the applicable collection point for the recycling of waste batteries.

Phones 

Before you hand in your phone for recycling, we recommend that you:

   - Remember to back up or transfer files and information you want to keep. Then delete all personal information from the phone via a Master reset (for more info, please refer to the user guide).

   - Remove the memory card and the SIM card.

   - Hand in your phone together with the battery.