Free returns
Free returns
Here you can find information about how to receive help with all Doro products and services.
If you have questions about your Doro product, you’ll usually find the answers in the instruction manual. Search by filling in the model number here.
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All Doro products are covered by a warranty. Should anything happen under the warranty period, contact the shop where you bought the product. If you ordered the product via our e-shop, contact us. Click below to read more about our terms and conditions.
See complete terms and conditions
The warranty is valid from the day a product is purchased by the user. The separate parts inside the product can have different regulations regarding the warranty period and what is covered by the warranty.
A) 24 months for mobile phones or landline phones.
B) 12 months for accompanying accessories such as batteries, chargers, headphones, cables, covers and cases.
The warranty is valid from the purchase date and will not change in case of resale, trade or repair when a product is sent to an authorised Doro service centre. The repaired or replaced parts are covered by the warranty under the entire remaining original warranty period or for 60 days from the date of repair or replacement, whichever is longer.
A) Normal wear and tear (batteries and screens)
B) Damage from drops and/or from unsuitable use of the telephone
The original warranty does not cover damage due to a short circuit in the battery or use of accessories that are not Doro original. The original warranty does not apply if the device has been:
In order to be entitled to warranty service, the product must be sent to an authorised Doro service centre with valid proof of purchase.
It’s comforting to know that someone is always there to help you with your security services and your phone. That’s why we developed our helpful web services, accessible via a webpage or an app. With these services, you, or someone you trust, can change and control the settings on your Doro, remotely.
By securing products, batteries and packaging are disposed of correctly, you will help prevent potentially negative consequences for the environment and human health which could be caused by inappropriate waste handling.
Recycle - how to and where
For more detailed information about the return and recycling of products, batteries or packaging, please contact your local Municipal Office, your household waste disposal service or the shop where you purchased the product or battery.
To ensure that the battery and the electrical and electronic equipment will be treated properly, hand over these products at end-of-life to the applicable collection point for the recycling of electrical and electronic equipment. For all other batteries, please view the section in the instruction manual on how to remove the battery from the product safely. Please remove the battery and hand it over to the applicable collection point for the recycling of waste batteries.
Before you hand in your phone for recycling, we recommend that you:
- Remember to back up or transfer files and information you want to keep. Then delete all personal information from the phone via a Master reset (for more info, please refer to the user guide).
- Remove the memory card and the SIM card.
- Hand in your phone together with the battery.
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