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You can find our general purchase terms here: Terms & Conditions. These Terms apply to consumer purchases and prevail over conflicting provisions only to the extent required by mandatory UK consumer law (including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013).
Doro Connect is a service from Doro AB and consists of a SIM card and a Doro Connect subscription (hereinafter “Doro Connect”). Doro AB, corp. reg. no. 556161-9429, provides mobile communication services under the Doro brand. The underlying mobile network service is provided by the operator IQ Mobile Limited, acting as a virtual operator on EE Limited’s mobile network.
These subscription terms apply to your order of Doro Connect. Doro Connect consists of a SIM card and an associated mobile subscription. The contract and pre‑contract information will be provided on a durable medium as required by applicable UK law.
These Doro Connect Terms, together with the order information (including any order or agreement summary), the subscription description, any special or campaign‑specific terms, Doro’s then‑current price list as published on www.doro.com, delivery terms, Doro’s privacy policy, and Doro’s General Terms and Conditions form the entire agreement between Doro and the Subscriber (the “Agreement”).
The seller is Doro AB, corp. reg. no. 556161-9429, Jörgen Kocksgatan 1B, 211 20 Malmö (“Doro”). The Subscriber is the natural person who places the order and is responsible for the subscription even if another person is the user. Agreements may be concluded with Subscribers of legal age with a registered residential address in the United Kingdom. Identity verification and any SIM registration requirements will be followed to the extent required under applicable UK law.
Doro processes personal data necessary for onboarding, service provision, billing, fraud prevention, and legal compliance, in accordance with Doro’s Privacy Policy and applicable data protection and e‑privacy laws including the UK GDPR, the Data Protection Act 2018 and the Privacy and Electronic Communications (EC Directive) Regulations 2003 (as amended).
Doro, its employees, and service partners are subject to confidentiality regarding use of the services and the content of communications. Disclosures may be made where required or permitted by law to competent authorities. Confidentiality of communications and data protection obligations under UK law, including the Communications Act 2003, the UK GDPR, the Data Protection Act 2018 and related e‑privacy rules, apply.
The Agreement is concluded when Doro confirms the Subscriber’s order to the email address provided. By ordering, you accept these terms. Before conclusion, Doro provides pre‑contract information required by law, including price (all taxes/fees), duration, termination conditions, and withdrawal rights. This includes the information required under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 for distance and off‑premises contracts. The contract and order summary are provided on a durable medium.
With Doro’s consent, the Subscriber may transfer Doro Connect to a person who meets Doro’s customer criteria. Requests must be made in writing by the Subscriber or an authorized representative. All outstanding amounts must be paid. The new Subscriber must provide requested information and identification. Doro may set reasonable conditions or decline transfer on reasonable grounds.
Doro may transfer the Agreement to another company (for example, to a network or service partner) provided this does not impose an unreasonable burden on the Subscriber. Subscribers will be informed on a durable medium and any such transfer will not reduce your statutory consumer rights.
Prices and fees are available at www.doro.com. Orders placed at www.doro.com are paid via a payment service provider. The subscription is paid monthly in advance, any additional usage is paid in arrears. Invoices are made available in My Pages. The registered payment card is charged, and a receipt is sent by email.
Doro may change prices, service features, or these terms based on objectively justified reasons (including cost increases, regulatory or security requirements, or product lifecycle changes) with at least 30 days prior notice on a durable medium. Shorter notice may apply if required by law or regulatory decisions. Material detrimental changes give you the right to terminate without charge before the change takes effect; this right will be stated in the notice. If you do not terminate before the effective date, you are deemed to accept the change. Nothing in this section affects any mandatory rights you have under UK consumer law to reject or challenge unfair contract terms or price changes.
If the customer relationship involves credit exposure for Doro or its partners, a credit assessment may be performed. Doro may refuse or limit service based on the assessment to mitigate credit risk. Any credit check will be carried out in accordance with UK law, applicable data protection rules and transparency requirements, including informing you if a search is made with a UK credit reference agency.
The registered Subscriber is responsible for payment under the Agreement. After any prepayment period, the subscription continues until terminated and switches to monthly invoicing. Any “free” allowances exclude call setup fees, premium‑rate services, calls outside EU/EEA, modem pools, directory assistance, third‑party phone card services, and similar exclusions listed on the price list.
The Subscriber must keep payment details up to date and ensure Doro’s messages are received. If a charge attempt fails, Doro may send reminders and, in case of continued non‑payment, may suspend the subscription, terminate the Agreement, and transfer the claim (including permitted collection costs) to debt collection. Late‑payment interest and reminder/collection fees will be applied only within the limits permitted under applicable UK statutory caps and rules. In line with Ofcom’s rules on number portability, we will not prevent you from obtaining a PAC/STAC or porting your number solely because you have outstanding undisputed charges, but we may restrict other services and take steps to recover any debt where permitted by law. During a billing dispute, the disputed portion will not fall due; undisputed amounts remain payable.
The SIM card is delivered to a pickup point for collection. Delivery time is typically 1–3 business days. You will be notified by SMS or email when the package has arrived. Delivery is limited to the United Kingdom.
Packages not collected within fourteen (14) days are returned to Doro. Failure to collect is not, by itself, an exercise of the statutory right of cancellation; charges may still apply unless you validly cancel under Section 8.
Doro is responsible for goods lost or damaged in transport to you. Notify Doro as soon as possible and no later than one (1) month from receipt. Statutory consumer rights remain unaffected, including your rights under the Consumer Rights Act 2015.
As a consumer, you have a 14‑day right of cancellation according to the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 for agreements concluded with Doro at a distance or off‑premises. The 14‑day period starts (i) on the contract date for services or bundles and (ii) on the day you receive the product for any device/accessory. The period begins only after you receive information about your cancellation right.
To cancel, send a clear notice of your decision to Doro before the 14‑day period ends (you may contact customer service). If you ask us to start using the service during the cancellation period and then cancel within the period, you will pay a proportional amount of the agreed price and any usage fees incurred (e.g., call or data charges) up to the time you inform us of your decision to cancel, as permitted by the 2013 Regulations. If you received the phone, handle it with care; you are responsible for any diminished value resulting from handling beyond what is necessary to establish its nature and functioning. Do not use the equipment if you plan to cancel under your cooling‑off rights. After notifying us, return any equipment within 14 days using the return label we provide. We will refund any payments due to you without undue delay and no later than 14 days from the day we receive the returned goods or (for services only) from the day we are informed of your decision to cancel, in accordance with UK law.
Use equipment, codes, and passwords securely and take reasonable steps to prevent misuse (e.g., enable screen lock and SIM PIN). If equipment, cards, or codes are lost or suspected compromised, notify Doro immediately so we can block the subscription. Charges continue until the block request is received and processed by Doro, except to the extent prohibited by UK law or where liability caps apply, including any applicable limits on liability for unauthorised use of services or payment instruments.
You must not use, or allow others to use, Doro Connect for any illegal, fraudulent, harmful or abusive purpose, including spam or other unsolicited communications, malware, harassment or anything that could seriously affect our network or other users.
If Doro reasonably believes the service is being used in this way, Doro may take reasonable and proportionate steps, including temporary restriction or suspension of the service and, in serious or repeated cases, termination of the subscription.
Check whether a fault is caused by your own equipment or settings before reporting. If a reported fault is outside Doro’s responsibility and you ought reasonably to have understood this, Doro may charge reasonable troubleshooting costs. Report faults within a reasonable time after discovery. Statutory consumer rights apply, including your rights under the Consumer Rights Act 2015 in relation to services and digital content.
If you cannot use the service due to a fault in the mobile network or service, you may be entitled to a proportional price reduction for the affected period. Where there is a significant and continuous or regularly recurring discrepancy between actual performance and contractual performance (e.g., speed), remedies apply in line with UK open‑internet and net‑neutrality rules as retained in UK law and enforced by Ofcom, and any remedies available to you under UK consumer law.
For any one event, or series of related events, Doro’s total liability for the Doro Connect service is limited to the subscription charges you have paid for that service during the 12 months before the event.
Doro will take reasonable measures to correct faults as soon as possible after becoming aware of them. Persistent significant deviations may give rise to proportional reductions or termination where required by law. This is in addition to your statutory rights to require repeat performance or a price reduction under the Consumer Rights Act 2015, and, in serious cases, to terminate the contract.
The subscription may be (i) indefinite or (ii) fixed for up to 24 months (the “Commitment Period”), as stated in your order or agreement summary. Termination takes effect the day after Doro receives your notice.
Unless you expressly agree to a new fixed term, the subscription continues on an indefinite basis on then current pricing and terms. The termination of indefinite subscription is stated below in section 11.4.
If you terminate the Agreement while a Commitment Period is ongoing, Doro may issue a final invoice for an early termination fee that reflects Doro’s reasonable direct losses. This fee will not exceed the base subscription monthly fees for the remaining months of the Commitment Period, less any costs Doro saves as a result of your early termination, in each case only to the extent permitted by Ofcom rules and UK consumer law. You remain liable for all outstanding usage and other charges. Upon termination, the subscription will be closed and the associated phone number will no longer be available for use unless you have requested, and we have completed, a number port to another provider before closure, in accordance with Ofcom rules.
You may terminate an indefinite subscription at any time with one (1) month’s notice.
You will not pay an early termination fee if:
Doro may request reasonable documentation.
If Doro makes a material, detrimental change not permitted by the Agreement, you may terminate without charge before the change takes effect by giving notice within the period stated in the change notice. If you do not terminate before the effective date, you are deemed to accept the change. This is without prejudice to any mandatory rights you may have under UK law to challenge unfair terms.
Doro may maintain technical or financial blocks on outgoing calls, messages or data and take proportionate credit‑control measures where undisputed overdue amounts remain unpaid, to the extent permitted by law. However, in line with Ofcom’s General Conditions, Doro will not refuse to issue a PAC/STAC or otherwise prevent you from porting your number solely because of outstanding charges, although it may still pursue recovery of those charges.
Special or campaign terms (including subsidies, discounts, or bundled benefits) may apply and will be stated in the order or campaign materials. Such terms may modify the Commitment Period and early termination fee calculation to reflect provided benefits.
In emergencies or to protect the network, users, third‑party rights, or security, Doro may take necessary measures, which may cause temporary limitations. Doro may make changes or perform maintenance that may result in interruptions or changes where necessary for technical, security, operational, or regulatory reasons. Measures will be proportionate and compliant with applicable UK open‑internet and net‑neutrality rules and Ofcom guidance. If a measure or change materially and adversely affects the service, you may terminate without charge where required by law.
User‑generated reviews must comply with law and good practice. Doro may review, edit, or remove content deemed inappropriate. By submitting content on Doro’s websites or social media, you grant Doro a non‑exclusive, royalty‑free, worldwide right to use, publish, and distribute such content for marketing purposes, subject to applicable law and data protection, including UK data protection and e‑privacy rules where you are in the UK.
If any provision is invalid or unenforceable, the remainder remains in force. A failure to enforce a right is not a waiver.
These terms are governed by the laws of Sweden. Any choice of law will not deprive you of the protection of mandatory consumer rights in the part of the United Kingdom where you live. You may bring legal proceedings in respect of these terms in the courts of your home jurisdiction within the UK. You may seek guidance from Citizens Advice or other consumer advice services; telecom matters may be raised with the UK communications regulator (Ofcom).
Contact Information:
Doro AB
Jörgen Kocksgatan 1B
211 20 Malmö
Corp. reg. no.: 556161-9429
Copyright © 2025 Doro AB. All rights reserved
