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The traditional copper telephone network that has been used for decades is gradually being phased out across Europe. This change affects all users of fixed telephone lines and older broadband services that rely on copper wiring. At Doro, we always strive to keep you informed and supported through every change in technology. However, we’d like to let you know that the shutdown of the copper network is not something Doro can control. This process is managed individually by each service provider, and the timing and details may vary depending on your provider and location.
Why is the copper network being shut down?
Technology is evolving, and copper networks are no longer the most efficient way to deliver telephone and internet services. They’re being replaced by modern solutions like fiber optics and digital phone services, which offer better speed, reliability, and performance.
What does this mean for you?
At some point, your fixed telephone line will no longer function via the copper network. Some service providers have already started transitioning customers to new solutions. This could involve:
The exact solution and timing will vary depending on your country and provider.
Important to know:
While the complete shutdown of the copper network is, in some countries, planned for 2030. Disconnections may begin earlier depending on your country, or even region and provider. Doro cannot guarantee that your line will work until 2030.
What should you do?
We recommend that you contact your provider directly to understand what steps they are taking and how you might be affected. They can inform you about the options available and guide you through any necessary upgrades.
We’re here to keep you informed about our products and what they require to function, but your provider is best placed to help with the next steps and further information.
If you have any questions, please contact our customer support:
Telephone: 08000265479
E-mail: support.uk@doro.com
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