Support

Applicable for all Doro products

Warranty period and limits

The warranty is valid from the day a product is purchased by the user. The separate parts inside the product can have different regulations regarding the warranty period and what is covered by the warranty.

Original warranty

• 24 months on Doro products except accessories.
• 12 months for accompanying accessories such as batteries, chargers, headphones, cables, covers and cases.

 
Warranty for service and repairs

The warranty is valid from the purchase date and will not change in case of resale, trade or repair when a product is sent to an authorised Doro service centre. The repaired or replaced parts are covered by the warranty under the entire remaining original warranty period or for 60 days from the date of repair or replacement, whichever is longer.

Damage not covered under the warranty

A) Normal wear and tear (batteries and screens)
B) Damage from drops and/or from unsuitable use of the Doro product

The original warranty does not cover damage due to a short circuit in the battery or use of accessories that are not Doro original. The original warranty does not apply if the device has been:

• Opened, modified or repaired by an unauthorised service centre
• Repaired with parts that are not Doro original
• Exposed to moisture, extreme environmental and thermal conditions, erosion, oxidation or chemicals
• Removed or unreadable serial number
• Charged with, damaged from, or manipulated with software other than that which is Doro approved.

Proof of warranty

In order to be entitled to warranty service, the product must be sent to an authorised Doro service centre with valid proof of purchase.

Many people don't know what to do with their old electronics at the end of its life. How to recycle it properly? Below we have some options for you:

Option 1: Go to one of our retailers, and hand in your old phone.

Option 2: Go to your nearest recycling centre and hand in your waste product to the relevant collection point for the recycling of electrical and electronic equipment.

Batteries
Please refer to the section in the user manual on how to safely remove the battery from the product. Remove the battery and deliver it to the appropriate collection point for the recycling of used batteries.
To ensure that batteries and electrical and electronic equipment are properly treated, return these products at the end of their life to the appropriate collection point for the recycling of electrical and electronic equipment.

Phones
Before returning your phone for recycling, we recommend that you:

- Remember to back up or transfer files and information you want to keep. Then delete all personal information from your phone via a Master Reset (for more information, see the User Guide).

- Remove the memory card and SIM card.

- Return the phone together with the battery.

For more detailed information on the return and recycling of products, batteries or packaging, and to ensure that the battery and electrical and electronic equipment are treated properly, please contact your local authority, your local waste management company or the shop where you purchased the product or battery.

If you have more questions you can use our contact form to get in touch with our support.