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Why doesn’t my phone come with a charger?

A new European law (Directive 2022/2380) requires many electronics, including our mobile phones, to be sold without chargers in the box. This helps to reduce waste and encourages everyone to reuse the chargers they already have at home.

What comes in the box?

We want you to know exactly what’s inside the box when choose to buy a Doro product:

  • A charging cable is always included. Depending on the model you choose, it may be a USB-C to USB-C cable or a USB-A to USB-C cable (You can the information below to see which cable is provided with your chosen device).
  • Some models include a charging cradle. The cradle is a convenient way to charge your phone, but it still needs to be plugged into a power adaptor using the provided cable. The cradle cannot charge your phone on its own. Each cradle is unique to the Doro model and an old Doro cradle is not likely to work with a new device.
  • On the product page, you’ll see a picture showing what’s included in the box.
  • Below the price, you’ll find two charger symbols:
    • A crossed-out charger means there is no power adaptor included in the box.
    • A charger showing number range shows you the power your phone uses when charging.

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What kind of charger do I need?

You don’t need a special charger—almost any charger will work! Here’s what you need to know:

 

Wattage information

  • Every Doro phone shows the minimum power needed to start charging and the maximum power to achieve maximum speed. For example, the Doro Leva L30 uses 0.6 to 2.75 watts.
  • You can use a more powerful charger, like 20 watts, but your phone will only charge at its maximum charging speed. In this example 2.75W.  
  • If you use  an adaptor that provides less power than the lower limit, it won’t charge the device at all.
  • If you use an adaptor that provides less power than the maximum power limit, it will charge the device but not at full speed.

Good to know: A stronger charger won’t damage your phone or make it charge faster. There is a built in limitation for that so that the phone will not overheat.

 

USB Type (C or A)

Check the type of cable included, in the box with your phone, to find the right charger:

  • Most Doro phones come with a USB-A to USB-C cable. This means you’ll need a charger with a USB-A port to plug the lead into.
  • The Doro Leva range comes with a USB-C to USB-C cable. For these phones, you’ll need a charger with a USB-C port on it.

If you’re unsure, check the product page for your phone or contact our customer support team for help.

Why is this change good?

By reusing chargers, we can do our bit to reduce waste and protect the environment. If you don't have a charger already or need additional ones, you can buy one online (see our power adapter options below) or at a high street electronics store.

Power adaptor USB A - 5W

£0.00

USB-A Power Adaptor

Choose colour

Black

For most Doro phones that come with a USB-A to USB-C cable, this is the right choice.

This cable is provided in the boxes with Doro 8100, Doro 8200, Doro 1880, Doro 2820, Doro 2880.

Power adaptor with USB C - 2.75W

£0.00

USB-C Charger (Cable + Adaptor)

Choose colour

Black

If you need a USB-C power adaptor, this all-in-one solution is perfect. It includes both a power adaptor and a USB-C cable in one convenient package

Unsure about something ?

Find answers to most of your questions here to the right, or contact us if you want to know more.

Contact us

 

Didn't find the answer you're looking for?

Our free support team are available weekdays from 08:00-16:30.

Support: 08000265479

Email: support.uk@doro.com

Why doesn’t the box include a charger?

This is due to a new European law that aims to reduce e-waste and encourage people to reuse their existing chargers. By doing this, we are helping to protect the environment.

How do I know if my charger will work?

Check the power range shown on your phone's product page. If your charger provides power:

  • Below the lower range, it won’t work.
  • Between the lower and upper range, it will charge normally.
  • Above the upper range, it will charge safely but only at the phone’s maximum speed.

Will a stronger charger damage my phone?

No, a stronger charger won’t damage your phone. Your phone will only use the amount of power it needs.

Can I charge my phone faster with a stronger charger?

No, your phone will charge at its maximum speed, regardless of how powerful the charger is.

What type of charger do I need?

Check the type of cable included with your phone:

  • Most Doro phones come with a USB-A to USB-C cable, so you’ll need a charger with a USB-A port.
  • The Doro Leva range comes with a USB-C to USB-C cable, so you’ll need a charger with a USB-C port.

 

Does the charging cradle need a power adaptor?

Yes, the charging cradle must be plugged into a power adaptor using the provided cable. It cannot charge your phone on its own.