It's safe to leave the phone on the charging cradle permanently because at the moment the phone reaches 100%, it stops charging, then it only resumes the charge when it reaches a certain level that may vary depending on the model.

Please have a look on this video: Doro 2820 and 2880 speed dial

If you have received a notification on your mobile phone indicating that the memory is full, try deleting old SMS messages. Instructions on how to do this can be found in the user manual. The user manual can be found here: Doro manuals

If this does not resolve the issue, please try the following steps:

1. Restart your phone, wait a few minutes, and try again.

2. Verify with your operator that your subscription is active and there are no ongoing service disruptions.

3. Ensure that the SMS center number is correct. You can usually find this in the SMS settings. Check with your mobile operator's website or support for the correct SMS center number. 

4. If messages are not visible in the phone's menu, they may have been blocked. Please refer to your user manual for guidance specific to your model or contact our customer service for further assistance.

5. If none of the above steps work, consider performing a factory reset on your phone. Note that this will erase all data on your phone except for the contacts stored on your SIM card.

6. You can also contact our support team by phone or email for further assistance. They will guide you through the troubleshooting process.

Telephone: 0800 026 5479

E-mail:       support.uk@doro.com

Follow these steps to try to solve your problem:

1. Restart your phone, wait a while and try again. 

2. If you have a new feature phone try to go to Settings and then Start-up Wizard. Scroll down to Network and chosse your network provider. Then go to Mobile data and make sure that mobile data is On.

3. MMS uses mobile data. Make sure that mobile data is activated.

4. Check with your operator that your subscription is active and that there is no ongoing service disruption. You can do this either via their support or check their website.

5. If you bought your mobile phone in a shop, you can visit it to get help.

6. Check the MMS settings in your phone and compare with the operator's MMS profile. For more information, see the manual for your model which you can find here on our website under Support and Manuals. You can also contact our support team to have a manual sent to you free of charge.

Have you received any information on your mobile phone that the memory is full? Then you have two options:

1. delete old MMS messages. Instructions on how to do this can be found in the manual.

2. buy extra memory for your mobile phone. They are available in most electronics stores. You can find more information about which memory is suitable for your mobile phone in your manual.

Try deleting your MMS settings and then set it manually as follows:

Account name: MMS

APN: Internet

Username: not set

Password: not set

Homepage: http://10.81.0.7:8002

Connection type: HTTP

Use proxy: Yes

Proxy address: 82.113.100.5

Proxy port: 8080

Proxy user name: not set

Proxy password: not set

Unfortunately, this is a limitation in the software in WhatsApp that will not be fixed.

From the messages menu click on read then options Save objects / image Ok / Save.

But this is not the same for each of our models so please check in the manual for your model for correct steps to take.

The manual can be found if you click here: Link to Doros manual page

If your Doro mobile phone is not working properly, please try the following steps to try solving the issue. If the issue persists then please call or email our support team. Check after each step to see if the issue has been resolved. If your Doro mobile returns to working properly, you will not need to take further action.

1. Restart your phone by switching it off and waiting 10 seconds before you turn it back on. Check if the issue has been resolved. If your Doro device is now working properly, you will not need to continue to the next step.

2. Check if there are any new software updates available and if there are please update your device. IIf you are unsure how to do this, please refer to the manual which you can download from our support page or contact our support team who will be happy to help. Check if the issue has been resolved. If your Doro device is now working properly, you will not need to continue to the next step.

3. If you have a Doro product with an irremovable battery, go to the “Reboot” section in the manual and follow the instructions. If you have a Doro with a removable battery, take it out, wait a few minutes, then reinsert it and switch the phone on again like in this video. Check if the issue has been resolved. If your Doro device is now working properly, you will not need to continue to the next step.

4. Reset your Doro device to factory settings. This will reset your Doro and erase ALL data, which may solve the problem. Remember to perform a backup first, as everything – photos, contacts and some apps – will disappear from the phone!  You can read more about this in your user manual. Check if the issue has been resolved. If your Doro device is now working properly, you will not need to continue to the next step.

5. Please contact Doro Support and they will try to troubleshoot or help you to send your Doro for repair if necessary. You will find our contact details further down on this page.

6. If the above steps do not help, we recommend contacting the retailer you purchased your device from. They can also try to help you.

Doro wants to minimize the impact that our products have on the environment, so it does not come with headphones and a manual in the packaging.

We want to help our users make sustainable choices in their daily lives to promote better recycling habits.

Doro believes that the problem of e-waste and unnecessary duplication of these items can be highlighted by removing headphones and manuals from the device's packaging.

Existing Doro users are encouraged to continue using their current headphones and the manual is available to read or download on our online support page.

If you want to order a hard copy of your product manual, contact our support and they will arrange so that you get one home for free.

There are two different solutions. The end-user solution is to provoke the certificate popup by setting up a weather city and then installing the certificate directly over the phone. If for some reason this does not work, it is also possible to manually install two different root certificates on your phone by following the steps below.

1. Open your browser and:

- Download TeliaSonera CA Root v1 self-signed by entering this URL in the address bar and pressing Enter: http://repository.trust.teliasonera.com/teliasonerarootcav1.cer

- Download Telia Root CA v2 cross-signed intermediate certificate by entering this URL in the address bar and pressing Enter: https://support.trust.telia.com/repository/teliarootcav2.cer

2. Connect your phone to a computer via USB and save the two downloaded certificates in the root of the phone memory

3. Disconnect the phone from the computer

4. Then follow the steps on this link: Weather certifikat to install the required certificate.

The mobile network's second generation (2G) is 25 years old.

Several countries in Europe have already shut down their 2G networks to promote the rollout of 4G and 5G.

Some mobile operators have preferred to keep their 2G network and instead switch off their 3G antennas and others do the opposite.

Please note that a mobile operator's decision to phase out either their 2G or 3G network affects you as a customer and is independent of the will of the phone manufacturers.

Doro offers products throughout Europe and will continue to offer affordable 2G and 3G phones as long as there is demand.

You who are affected by mobile operators' decisions have two options:

- Either stick with your current mobile operator but change your phone to a 4G phone or

- Keep the phone and change mobile operator to another one that still supports the network that your phone uses.

Contact us to find out more about our 4G phones and which one we can recommend for you and your needs.

For more information regarding the 2G and 3G please read this FAQ: What does the phasing out of 2G and 3G networks mean for me and my Doro phone?

Go check in the Settings / Messages / Settings menu / Memory status / Phone / Available memory.

Worth to know is that a photo takes between 40 and 50 KB.

In the menu settings / Message / Delete / choose the sent and validate.

Pressing the volume keys to activate the external display does not work after charging the phone.

Restart the phone and it will work again.

This also happens if you turn on your phone after it has been switched off and then fold up the phone while it is still starting up (which is natural because it takes some time to turn on)

This also requires a restart to get this in order.

To do so please press the red button for a couple of seconf´d until the diplays changes and asks if you want to turn it off. Press Ok button to do so.

Wait for at least 10 seconds and then turn it on again by pressing the green answering button until the display starts to shine and you see the green Doro logo.

Now it should work again.

If not please reach out to our support.

We support SD and SDHC cards and this means up to 32 GB.

Some featurephonas can handle up to 128 GB.

Please check your manual for more information

This is designed to minimise the risk of the screen lighting up in a trouser pocket or handbag etc.

There are some options in Settings->Display->External display where the user can set the screen to always be on.

It´s an software update from Google that isn´t compatible with Doro Os.

Please try to search with Bing.com instead.

Most of the devices we sell are up to date, but some have software that needs to be updated.

Before you do these steps please make shure the phone is charged at minimum 40%.

The normal procedure is to install the latest version of the software is like this:

1. To select Menu click on the Ok button

2. Scroll down or up to find settings and click Ok again

3. Click once at the upward navigation key to find software update. Click Ok once more.

4. This text is shown: "An update improves the functionality and features of your phone". Select next.

5 . Here you see the current version of your phone. At the buttom you find the text: " You can check for updates". Click Ok button to check if there is an update. The phone will start checking. After a short while you will get a message if there is an update or if you already has the latest firmware installed. If the phone says there is an update please follow the instructions on the screen to complete the update.

6. After the update is completed. Please check once more if there is another one. Please repeat this until you get the message that you have the latest firmware installed.

We recommend you check this every second month or when you have an issue with the phone.

If the update does not work as it should and it displays: "Network error, please try again later". To go around this problem, try the following:

1. Borrow a SIM card from someone else and update it like describe earlier in this text.

2. Go to another location (another cell tower) and try to update.

3. Get an update by sending the phone to a service centre/repair centre. Contact your shop or Doro support for assistance.

Plug in a charger and see if you get a symbol on the screen indicating that it is charging. This can take up to 30 minutes before anything happens so be patient.

If it doesn't work, try another power socket in the house or another charger. You can also try a different cable.

You can also take the battery out and put it back in.

Then press the red button for a little longer until the phone starts up.

IF none of this helps, contact Doro support. Contact details can be found at the bottom of our website.

Call our support and they will help you. You will find the contact information at our support site at doro.com.

The standby battery time sometimes differs from whats mentioned on our website doro.com​ or on other retailers web shops.

Remember: Always use the battery that came with the phone! Never use an old battery in a new phone!

It is common practice with mobile phone manufacturers to test all telephones in laboratories and then publish the results. These tests are performed in a controlled environment where the signal is strong and constant, the phone is switched on, and it is not manipulated. The measurements obtained reflect the maximum performance of the product, thus providing a landmark, enabling it to be compared to other models and brands.

When you use a mobile phone, you will of course not always have perfect reception: you will move around, use Bluetooth, make calls and read messages; maybe you will listen to the radio or to take pictures with it. Even if you don't use the phone at all, the laboratory conditions can't hardly be reproduced in your place.

A battery will not obtain its full performance until after 3 or 4 recharges.

There are several different factors that have an influence on how many hours a charge may last:

1. Which network provider you use will affect the battery capacity more than you think it will. For some operators, the battery can last up to 10 times longer.

2. How much you use Bluetooth.

3. How often you make calls.

4. The distance to the closest cell tower.

5. How often you turn the display on.

6. Have you set the backlight to always be on? If so, change it.

Do not hesitate to contact our support for any additional information.

Please check with your supplier or store if they have some opportunity to help you at home.

Doro can help you through phone or e-mail.

Start by making sure you are using the battery and charger that came with your phone.

DO NOT use old batteries from other phones, even if they seem to fit!

Yes there is a new software released December 2022 that fixes this.

The normal procedure is to install the latest version of the software like this:

1. Menu

2. Select settings

3. Select software update

4. Follow the instructions on the screen to complete the update.

If the update does not work as it should and it displays: "Network error, please try again later / "Network error, please try again later". To work around this problem, try the following:

1. Borrow a SIM card from someone and update it.

2. Go to another location (another cell tower) and try to update.

3. Get an update by sending the phone to a service centre/repair centre. Contact your shop or Doro support for assistance.

In the status/notification bar at the top of your phone, you can see which network technology is in use.

The icon or designation varies quite a lot between phones so contact our support if you need help for your particular model.

Here are some common examples:

• 2G may be referred to as 2G, G, GSM, GPRS, E, Edge. All variants mean 2G and stop working when 2G is switched off.

• 3G can be referred to as 3G, WCDMA, UMTS, HSPA, HSPA+, H, H+ or 3+. All are variants of 3G and stop working when 3G is switched off.

• 4G can be referred to as 4G, LTE or L. This is not enough to make calls, but your phone also needs to have volte switched on. The status bar at the top may then say VoLTE or Vo))LTE. With 4G, you can also make calls using wifi. In the notification bar it may look like a phone with wifi arcs over it, or it may say VoWiFi, Wi-Fi or similar.

• 5G can be referred to as 5G, 5G+, and more. Confusingly, however, 5G E does not mean 5G but a kind of extra-fast 4G.

To ensure that you can make calls with your mobile phone when 2G and 3G are switched off, it's time to review your equipment so that it can handle calls over 4G or 5G.

Once 3G stops working, it will no longer be possible to make calls using that technology. Similarly, when 2G is switched off, you can only make calls with 4G or 5G.

In order to make calls with 4G, your mobile phone needs to support the technology that allows you to make calls with 4G, and for this to work you may need to support it in your subscription and you may also need to make settings in your subscription details. In addition, you may need to make a number of settings on your phone. If you need help getting the technology up and running, contact your operator or equipment manufacturer. There is a lot of information posted on operators' websites and also many guides online in general on how 4G works for different mobile phone models.

As networks are also shut down abroad, you may not be able to make calls or use data services in other countries. Users must therefore ensure that they have a phone and a 4G-capable subscription with them so that they can connect abroad.

To ensure you can make calls on your mobile phone when 2G and 3G are turned off, you need to know what model you have.

Once 2G and 3G stop working, you won't be able to make calls using those technologies. You can only make calls with 4G or 5G networks.

Since those networks are also shut down abroad, you may not be able to make calls or use data services in other countries. So, you need to make sure you have a phone and a 4G-capable subscription to connect abroad.

To make calls with 4G, your phone and SIM card must support 4G technology. You may need to enable it in your subscription settings. You may also need to make some settings on your phone. If you need help getting the technology up and running, contact your operator or equipment manufacturer. You can find a lot of information on how 4G works for different mobile phone models on operators' websites and online.

If you want more detailed information about the shutdown of the mobile networks known as 2G and 3G, please visit your network provider's website or contact their support team.

Here are some tips on how you may extend the phone’s battery power by reducing battery consumption.

• Recharge your phone before it’s completely discharged: It’s advisable to keep the charge level between 20% and 80%. Regularly charging your phone won’t damage the battery, but it’s best not to let it fully discharge.

• Disable mobile data connections when not in use: Mobile data connections consume a lot of energy, especially when active in the background. If you don’t need an Internet connection via mobile data, turn it off. You can still use Wi-Fi to access the Internet.

• Turn off Wi-Fi when not in use: Wi-Fi consumes energy even when not actively used. To save battery, turn it off via the notification panel when you don’t need it.

• Turn off Bluetooth when not in use: Bluetooth consumes battery power, especially when it’s on but not being used. Remember to turn it off via the notification panel when you don’t need this feature.

• Turn off automatic app synchronization: Automatic synchronization can drain your battery. You can choose to manually sync your apps (such as emails, calendar, and contacts) to reduce battery consumption. Note that this may result in delays in receiving notifications.

• Use the menu in View -> My phone information -> Battery info -> Battery usage to see which applications use the most power.

• Reduce screen brightness: A high brightness level uses more energy. Adjust it to a lower level by referring to the Brightness Level section in the manual.

• Make sure your backlight is not set on "Always on". This consumes a lot of battery.

• Use Airplane mode in areas with no network coverage: When you’re in an area with no network coverage, your device constantly searches for a signal, which consumes a lot of energy. To avoid this, turn on Airplane mode or switch off your device. Refer to the Airplane Mode section in the manual for more details.

• Turn off location services (GPS) when not needed: GPS can drain a lot of battery when used actively by navigation apps or frequent location services. If you don’t need apps to access your location, turn off location services. Refer to the How to Disable GPS Location Services section in the manual to learn how to do this.

• Use wired hands-free devices to listen to music: Wired hands-free devices consume less battery than your device’s built-in speakers. However, wireless devices may use more energy due to Bluetooth connectivity.

• Lock the screen when not in use: Your phone automatically locks the screen after a period of inactivity, but you can also press the Power button to manually lock it and save battery.

By following these tips, you can significantly reduce your phone’s battery consumption and extend its lifespan.

If the battery is within the warranty period, you must send the phone to our repair centre. Find the instructions here: Repair centre

If it is a feature phone and the battery is no longer under warranty, you can order a new one on our website: Batteries.

If it is a smartphone and the battery is no longer under warranty it has to be repaired at our repair centre. To process your device which is no longer under warranty will include a cost. The repair centre will send you a quotation which you need to approve before they will repair your device.

If you have any questions please contact our support: Support

What's a swollen battery?

When batteries are failing due to old age or overheating due to external factors like direct sunlight or hot surface, it’s possible for the inner cells of the battery to outgas a flammable electrolyte mixture. This is where the swollen battery effect comes from: the batteries are designed to contain, as a fail safe measure, that out gassing so that it doesn’t cause a fire.

What to do with a swollen battery?

Stop using it. Switch the mobile phone off and do not charge it. If the battery is built-in the phone, do not try to remove it. If you remove the battery, be careful not to squeeze or puncture it and then properly dispose it. If you don't know where in your area the battery can be safely disposed, please contact your local government or recycling centre.

If your SIM card is used in a smartphone or a 4G phone to check or save contacts, it gets detected by the 4G network and locked to it. When you put the SIM card back into a 2G phone, it won't connect to the 2G network immediately. You need to leave the 2G phone turned on for a day to update the SIM card. After one day, restart the phone, and it should work normally.

Emergency Alerts is a new service from the UK Government. It went live on Sunday 19th March 2023.

In the event of an emergency, the system will enable people to be contacted via their mobile phone when lives are in danger, such as severe flooding.

To stop receiving the alert messages cell broadcast can be disabled in the phone..

1. Press Menu->Messages->Settings->Cell broadcast.

2. Press the three horizontal strikes for options and press Settings->On/Off to activate or deavtivate the alerts..

If you find this instructions confusing or not helpful please contact our support and they will try to help you.

For more Doro related information click here.

For more information from UK Government click here.

Try putting your new SIM card in a phone that is a 4G or 5G phone and start it up there. Once it has started and you can, for example, make a call using that method, then return it to your Doro phone and it should work. If you are not sure what you have, contact our talented support and they will help you in the best way.

For more information read the following:

5G SIM cards are not backwards compatible with 2G devices. The reason you can activate the 5G SIM in another device that supports higher than 2G is that the activation process usually involves the SIM communicating with the network to establish a connection. During this process, the network recognizes the features of the SIM card and provides it accordingly. Once the SIM is activated it should work in the 2G only device, but only for 2G services. However, the device will not be able to take advantage of higher speed services that require 3G, 4G or 5G connectivity. This is not an error or a miss on the part of the operator. That's how technology works. 5G SIM cards are designed to work with devices that support 4G/LTE and 5G networks. They are not backward compatible with 2G or 3G networks. When you activate a 5G SIM card in a device that supports 4G/LTE or 5G networks, the SIM card configuration is updated to make it compatible with the newer networks. However, if you insert a 5G SIM card into a 2G phone, the phone will not be able to read the SIM card because it does not support 4G/LTE or 5G networks.

Your mobile phone is one of the products you use the most and carry with you almost all the time.

All this use can lead to wear and tear and reduce the lifespan of your mobile phone. We would like to give you some tips on how to take care of your mobile phone and extend its life.

1. If you feel that your phone is slow and sluggish, restarting it may be enough to clear the working memory. Do this once a week. Also, update the software when you receive a notification or message that a new version is available.

2. Protect your mobile phone from bumps and scratches by using a case. There is a wide range of cases on the market, and many of them are both stylish and practical. You can find suitable cases for your Doro here: Doro accessories

3. A screen protector protects your mobile phone's screen from scratches and bumps. Think about the type of screen protector that suits you. Glass protectors usually provide the best protection, but they are also more expensive. Whichever type you choose, make sure you attach it correctly to avoid air bubbles or unevenness. You can find suitable screen protectors for your Doro here: Doro accessories

4. mobile phones are sensitive to high temperatures. Keep your mobile phone in a cool and dry place and avoid leaving it in direct sunlight or in a hot car. If you are going to use your mobile phone in very cold conditions, make sure it is protected and stored in a warm pocket or similar.

5. Clean your mobile phone regularly Clean your mobile phone often to prevent dirt and bacteria from accumulating on it. Use a soft cloth or a special cleaning spray for mobile phones and wipe the surface gently.

6. Charge your mobile phone properly to extend its life. Do not leave your mobile phone in the charger for too long. When the battery reaches 100% charge, the charger continues to supply power to the device, which can cause the battery to overheat and wear out faster (this does not apply to mobile phones with smart charging). It is best not to use your phone intensively while it is charging. Also, be careful not to overheat the phone while charging it. Do not charge in direct sunlight or near a heating element. To avoid overheating the battery and extend its life, it is best to remove the charger from the device when the battery is fully charged. It is also important to use an original charger and avoid using cheap and poorly made chargers that can cause damage to the battery and the device. Original chargers for your Doro can be found here: Doro accessories

7. Avoid maxing out your mobile phone's memory. This can make your mobile phone slow or behave strangely. Try clearing apps and information such as old photos, videos, SMS or MMS messages that you no longer use, or that you can store elsewhere. This will free up space on your mobile phone and make it feel faster.

1. Go to "Menu"

2. Select "Messages" > Press OK

3. Scroll down to select "Settings" > Press OK

4. Scroll down to select "Emergency alert" > OK

5. Select "Settings" > OK

6. Unselect all categories and press OK

The only way you can end your WhatsApp call is to move the small cursor arrow towards the red end call icon on the screen using the directional buttons. 

Closing the lid will not end the call and Whatsapp will remain open in the background. Note that if the other person ends the call, it will also end on 7030.

WhatsApp has stopped supporting Doro models based on the user interface named KaiOS as of February 2025. Users with WhatsApp already installed can use it until early 2025. New users and those logged out will face login issues on KaiOS. If you need to have WhatsApp then the only solution is to buy a new Doro phone.

At start of WhatsApp, you are asked to download the latest version, after downloading the new version and confirming the conditions and phone number, the notification “Connecting” remains and you cannot proceed further:

The solution is to reset the factory settings (note: settings and memory are reset to factory settings): Menu/settings/system/reset options/erase all data (factory reset)/reset phone/erase everything/input password (default is 1234)/ok. After the phone has been restarted , WhatsApp can then be activated and the confirmation of conditions will work as normal.

No, current Doro models are not compatible with the ASHA function. Most of our models have the HAC function instead (an extra coil in the speaker), which must be activated in the menu. The models with HAC meet classification level M4/T4. This is on a scale of one to four, with four being the most compatible. A phone is considered compatible with hearing aids under FCC requirements if it is rated M3 or M4 for acoustic coupling and T3 or T4 for inductive coupling.

All Doro original batteries have a designation on a sticker on one side of the battery. If you are unsure, call or email our support team and they will help you get the right battery for your Doro phone.

Remember to ALWAYS use the supplied battery if you buy a new Doro phone. Even if the old one seems to fit and you may think that you should save the new battery until the old one runs out, do NOT do that. Problems can arise that can damage your new Doro phone.

Here is a list of the most common models and which battery is suitable:

Changing the image size of the incoming SMS occurs when you have started typing a reply text and exited the message menu before sending or deleting it and then re-entering to finalise the message, example shown below:

The solution is:

The size of the incoming message will go back when you continue typing text or by deleting the entire reply text by holding down the delete key (marked with a cross) and typing the entire reply again and you have the option to use the up arrow key if you want more of the incoming message.

If your Doro phone is silent you may unintentionally have set the silent mode on.

Here is how you can turn silent mode on and off:

Turn on silent mode: Hold down the square key (located at the bottom right of the keyboard) until the display indicates that the mode has been changed to Silent.

Turn off silent mode: Hold down the square key (located at the bottom right of the keyboard) until the display shows that the mode has been changed to Normal.

Watch this video how it works

In silent mode: ringtone, notifications, mute/unmute, key tones are turned off.

This could be due to the fact that GSM, 2G, bands are being closed down in some countries, while in other countries it is the 3G mobile network bands that is being closed down.

If you had a good network coverage before it could face less good coverage due to this fact. This problem often comes and goes. If you can move to a location where you have a good sound quality and the echo goes away, or being reduced to a very low level, then it's a clear indication that the network coverage has something to do with the issue. Sometimes hanging up the call and call back again could improve this issue. The network is assigning you a channel for voice communication and that channel normally changes once you end the call and call back again.

There are for natural reasons some differences between different Doro models. It depends on which communication method being used, acoustic tuning, acoustic component used, etc. They all have echo cancellation algorithm built into them. Doro always aims to have louder and better sound quality which means that we must find a balance between loud sound, but at the same time, a sound without echo, distortion and excessive noise.

We would suggest you do 3 simple tests.

1. Once you experience echo in speaker mode inside the house, I would suggest you go outside and see if echo goes away.

2. The second test would be to hang up the call and call back again to see if the echo is still there.

3. The third test would be to lower volume control in speaker mode to see if a lower volume setting will improve echo.

If echo goes away after moving to a place with stronger network coverage it indicates that it is network related. If echo goes away after lowering the volume level in speaker mode, it will indicate that echo is due to acoustic feedback issues.

For the Doro Leva L10, L20, L33, Doro Leva E10, E20, E30, Doro 1880, 2800, 2820, 2880, 6820, 6880 & 5860 models it only works as manual entry of the word and does not save the word for later use.

- scroll until "NEW Word" is marked with a black frame -select ok - manually enter new word -select ok - enter the remaining text for your message and select send (the function is only available when the predictive text function is activated).

The time will only adjust automatically when the phone is switched off and then back on again.

To do so please press the red button for a couple of seconds until the diplay changes and asks if you want to turn it off. Press Ok button to do so.

Wait for at least 10 seconds and then turn it on again by pressing the red button again until the display starts to shine and you see the green Doro logo.

Now it should work again.

If not please reach out to our support.

Currently, these Doro models are designed to be repaired at home using Doro original parts, tools and guidance:

Doro LEVA 10

Doro LEVA 20

Doro LEVA 30

As future Doro models become compatible with self-repair, new Doro repair kits will also be released.

Here’s how to dry out your phone charging port:

Don't grab the rice. Rice can potentially become lodged in your phone’s charging port or headphone jack, which can be extremely difficult to dislodge as it swells when exposed to liquid. Leave your device in a dry area for at least an hour with the charging port facing down. This will allow airflow into the port and force excess water to drip out on its own. If you suspect your USB cable is also wet, store it in a dry place where air can reach it for an hour as well. Dust, lint, dirt, grime—we're used to cleaning these things off the floor, but they can also find their way into your phone's charging port. It can happen any time you put your device inside a bag or pocket with the port facing down, and that happens a lot. While a little debris won't affect your phone immediately, over time, it can become so dirty that your device stops working.

Why you should clean your phone's charging port?

The opening on the bottom of your phone might look small, but it can get dusty fast. And when you charge it, the connector can force this dust and dirt deeper into the charging port until the phone loses power completely.

The next time you plug in your phone, consider this:

Does the connector fit snugly?

Are you having trouble charging the battery?

If so, your USB cable may no longer be making a solid connection and it's time to clean out the port.

The first thing to do is inspect your device. Use a bright flashlight or lamp to take a closer look at the charging port. You'll want to check it regularly for dust and debris.

In addition to dust, lint, and dirt, your phone's charging port can also malfunction if it gets wet, whether you dropped your phone in water or moisture found its way inside from a spill, rain, or sweat.

How to clean a phone's charging port safely

Once you determine that you have a dust problem inside the charging port, you'll want to be careful when cleaning it to avoid causing permanent damage to your device. Using sharp metal objects like safety pins, paper clips, or knives can scratch your phone's delicate components or even chip and break off inside the port. What you can use to safely clean your charging port

•A cotton swab or toothpick. These items are soft and can fit into small spaces, making them less likely to cause physical damage to the charging port.

•Compressed air or bulb syringe. The air from these items can loosen and extract debris so you don't have to insert anything in the charging port. Spray the compressed air or bulb syringe a few more times to remove the dust particles you have loosened with the toothpick. Then turn your phone back on and see if it charges.

When cleaning your charging port, using these tools can do more damage than good:

•Toothbrush. The bristles on the brush can get stuck inside and make things worse.

•Blowing on the port with your mouth. Your breath contains water particles that can add moisture and damage your device.

The standby battery time sometimes differs from whats mentioned on our website doro.com​.

It is common practice with mobile phone manufacturers to test all telephones in laboratories and then publish the results. These tests are performed in a controlled environment where the signal is strong and constant, the phone is switched on, and it is not manipulated. The measurements obtained reflect the maximum performance of the product, thus providing a landmark, enabling it to be compared to other models and brands.

When you use a mobile phone, you will of course not always have perfect reception: you will move around, use Bluetooth or Wi-Fi, make calls and read messages; maybe you will listen to the radio or to take pictures with it. Even if you don't use the phone at all, the laboratory conditions can't hardly be reproduced in your place.

A battery will not obtain its full performance until after 3 or 4 recharges.

There are several different factors that have an influence on how many hours a charge may last:

1. Which telephone operator you use will affect the battery capacity more than you think it will. Some operators can last up to ten times longer than another one.

2. How much you connect to Wi-Fi. This is just applicable for Doro 730x, 7010, 7030 and 7080.

3. How much you use Bluetooth.

4. How often you make calls.

5. The distance to the closest cell tower.

6. How often you turn the display on.

Do not hesitate to contact uor support for any additional information.

Workaround:

-set the date in phone back a few months.

-then you should be able to download the latest version.

-change date settings back to automatic right after you started the download.

-then the download will work in the background and be ready to work after a few minutes.

As of December 28, 2024, all mobile phones, tablets and digital cameras sold in the EU must be equipped with a USB-C connector. The decision was approved by a large majority of the European Parliament in 2022 and is part of EU efforts to reduce electronic waste.  The new standard aims to reduce the need for consumers to buy new chargers, making life easier for consumers and benefiting the environment.

For businesses, this requirement means that all products placed on the market from December 28, 2024 will have to comply with the new standard.

For Doro, this applies to the following devices:

Mobile phones

Smartphones

Tablets

Doro HearingBuds

Doro Doorbell

All wired charging devices with a power supply of up to 100 watts must have a USB-C connector. In addition, devices with fast charging support will need to have a standardized charging speed.

The amount of memory capacity for MMS is very limited 6 MMS in total. If you want to save the pictures received with MMS you have to open it and then click on option in the left corner and select save media files.

Press OK twice and the pictures is stored on your phone. The pictures is then available in the gallery under Media.

To free up space so you can continue getting MMS you have to delete your old MMS.

You can do that in two different ways:

1. Open the MMS again and choose the option Delete and press Ok.

2: Go to your message inbox and choose the message you want to delete.

You can set various options for the external display.

1. Press Menu/ Settings/ Display /External display for options:

• Notifications to set how long a message should be visible on the external display: Until read/Short time.

Note! Until read uses more battery power.

• Clock to set how the clock should be displayed on the external display, Always on or Press volume.

When you have selected Press volume, you can press one of the volume keys to display the clock for a brief moment without opening the phone.

• Brightness to set the brightness to a comfortable level.

• Power off mode select On to make the external display gradually fade out before turning off.

Please check that the original battery is in the phone.

You should NOT use a battery from another model even if it fits in the battery slot.

Use the table below to check you have put in the correct battery:

Have a look in this table to find out:

Doro ClearSound is here to help you hear those frequencies that can be tricky for most people with hearing problems.

Follow the instructions in this video.

You will need to have really strong nails or a hard piece of plastic like the plectrum used in the video.

Use a less hard device, such as a small screwdriver, nail or spike, to remove the SIM card.

The Leva E series does not include GPS functionality through the Secure Alarm button. It also lacks weather information and unit conversion capabilities within the Organizer section.

The material used in the covers is slightly more slippery than that used in the L-series.

To change your subscription, please contact our support team.

Yes, there are some restrictions depending on your location and the type of subscription you have.

Within the EU and EEA countries, you can call, text and surf just like at home! For other countries, check which zone applies to you in our Roaming price list.

Yes, you can easily keep your current phone number when switching to Doro Connect by selecting ‘I already have a number’ in the order process.

Remember to enter the number you want to transfer to us and that you, as the person placing the order, must be the owner of that number.

Then select the date you want the transfer/porting to take place. Please note that it must be at least 20 days in the future.

We will then help you with the number transfer at no extra cost.

Getting started with Doro Connect is easy:

1. Choose the subscription that suits you best

2. Confirm with BankID

3. Fill in your contact details

4. Choose whether you want to keep your existing number or get a new one.

Once you have completed your order, we will send your SIM card to your home address by post.

If you have ordered a completely new subscription with a new number, you can insert the SIM card into your phone and start using your subscription as soon as you receive it.

If you have ordered a subscription to keep your number, you will receive a text message and an email a few days before you need to replace your old SIM card with your new Doro Connect SIM card.

If you use up the data allowance included in your subscription, your speed will be throttled and everything will run very slowly – unless you are connected to a Wi-Fi network.

Need more data?

You can easily purchase extra data packages via My Pages. This will restore your internet speed, even without Wi-Fi.

Please note that any extra data you purchase will only last for the calendar month. On the first day of each month, your mobile data will be reset to the amount included in your subscription.

Yes, we send automatic notifications when you're approaching your data limit so you can plan your usage or buy extra data if needed: "You're almost out of your included data."

When you run out of data, you will receive the following message: "You have now used all your included data, your speed is being throttled."

More data can be purchased on My Pages.

If you purchase extra data via My Pages, it is only valid until the end of the month in which you purchased it.

This means that even if you have not used all of your extra data, it will disappear when a new month begins.

Your data allowance will then revert to what is included in your regular subscription.

No, it is not possible at the moment, but we are working on a technical solution that will soon make it possible.

If you want to keep your number but transfer it to another operator, contact your new operator and request a porting.

If you have signed up for a subscription with a binding period, you cannot cancel it until one month before the binding period expires. If you have a subscription without a binding period, you can cancel your subscription at any time. There is then a one (1) month notice period, which means that the subscription will end one month after the date you cancel it. Example: If you cancel your subscription on 15 June, it will end on 15 July.

Send a written cancellation request to Doro Support no later than one month before the desired termination date.

Important to know: The cancellation must be made by the person to whom the subscription is registered. If you are cancelling on behalf of someone else (e.g. a family member), written approval from the legal owner of the subscription is required.

If you change your mind and want to keep the number, contact us as soon as possible – we can help stop the cancellation if it is not already too late.

If you are unsure, contact our support team.

No, it is not possible to pause a Doro Connect subscription.

No, unfortunately we do not have that possibility at the moment, but you will be assigned a number that will be sent to your home.

Anyone ordering a subscription must have a digital ID in order to verify their identity. It is then that person, the purchaser, who legally owns the subscription. The SIM card can then be used by anyone, such as your parents.

Contact our support either by phone or email and they will help you get a new SIM card.

Keep in mind that the new SIM card comes with a new SIM card code that is pre-printed on the card holder.

So please keep the plastic card in case you forget your new PIN code.

You can find contact details for our support here: Doro support

Start by logging in to my.doro.se and then click on ACCOUNT at the top right:

Once there, look at the bottom of the page:

Change payment Method

Here you fill in your "Card number", "Expiry date" and "Security code" and then click on the green button with the text "CHANGE PAYMENT METHOD".

Now it's done!

Yes, Doro Connect supports both 4G and 5G subscriptions!

It is your phone that determines whether you can use 4G or 5G.

Doro doesn´t sell any 5G-phones at the moment.

You can see at the top of your phones display which network it uses.

No unfortunately not at the moment but we are working on an implementation so it will be possible.

Before you request to move your number (porting), please contact your current network provider.

Ask them to confirm when your current contract ends.

Check if there are any restrictions that prevent your number from being ported.

Make sure your personal details (name, ID, address) match between your current provider and Doro Connect.

Once your provider confirms that your number can be ported, you can complete the porting request with Doro Connect.

Important to note:

You must be the registered owner of the number in order to port it.

Make sure all bills are paid with your current operator before porting.

You will receive a new SIM card from Doro to use with your old number.

A BankID is required to purchase one of our subscriptions. If you want to transfer your number, but the person who will be using the subscription does not have a BankID, the only option is to transfer ownership to someone who does have a BankID with your current operator. Once this has been approved, that person can purchase the subscription and transfer the number for the person who will be using the SIM card.

You may have received a plain white SIM card because our supplier temporarily delivered a batch without the standard printed design.

The SIM card works normally and has the same quality and functionality. Just put it in the phone and it should work as normal.

You can get the PIN and PUK codes from either our support or at your "My page" my.doro.co.uk.

That depends of what SIM-card you have gotten.

If it is a totally white one then the PIN is disabled by default, allowing you to start using your device immediately without entering a PIN.

If you got a green SIM-card with Doro Connect printed om it then the PIN- and PUK-codes are printed there as well. Then you need to enter the PIN-code when you out in the SIM-card in the phone.

The answer to this question depends on the type of SIM card that has been obtained.

If the SIM card is white, the PIN will be disabled by default. This means that the device can be used immediately without the need to enter a PIN. The subscription will be updated later on and then it will get a PIN where the default PIN code is 1234. You do not need to use it now, but it's good to know for later.

If the SIM card is green and has 'Doro Connect' printed on it, the PIN and PUK codes will also be printed on it. The PIN code will need to be entered when the SIM card is inserted into the phone.

We are performing a technical update that will change the SIM profile to Doro Connect.

When this update is completed, the PIN code will be activated.

Once the update is finished:

•The SIM card will switch to the correct Doro Connect profile

•The PIN code will be enabled

This means our support team can easily retrieve your codes if needed.

Your PIN and PUK codes should normally be printed on the plastic holder for the SIM-card and should also be visible on the "My page".

If not found there it can be sent to you separately from Our support team.

Adding a widget to create a contact at my home screen for direct calling is not working when you press on the home screen and choose widgets and click on Contacts.

To do a work around please do it like this:

You will have to add the contact to Homescreen from the Contacts app.

Open the contact you want to add.

Open options, the three dots in right upper corner.

Choose “Add to Home screen.

It's safe to leave the phone on the charging cradle permanently because at the moment the phone reaches 100%, it stops charging, then it only resumes the charge when it reaches a certain level that may vary depending on the model.

Try the following steps.

1. Switch off the phone and wait 10 seconds, switch on the phone again .

2. If you use a desktop charger, try connecting the USB cable directly to your smartphone, if this works the fault is in the desk stand.

3. If you have a computer, try connecting your USB cable to the computer to see if your phone is charging. If this works, the fault is in the charger located in the wall socket.

4. You can also try another wall socket to make sure there is power in the socket.

5. Try switching to a different cable to see if the fault is due to the cable. Do the same with the power adapter

6. If you have a loose battery in your smartphone, try removing the battery and reinserting it. This applies to Doro 8035, Doro 825 and Doro 8031. Watch this video on how to remove the battery: video link. Doro 8040, 8050, 8080, 8100 and 8200 have a fixed battery that cannot be removed. For those models you can do a hard reboot. There is a FAQ about this on our website or you can read more about it in the manual.

7. If none of the above suggestions help please contact our support either by email or phone. Contact details can be found at the bottom of our website.

Make sure your smartphone is connected to a Wi-Fi network or has access to mobile data via your SIM card.

If you are using a Doro smartphone with Doro's operating system, which we call EVA, follow these steps and watch this video:

1. Tap the blue eye where it says View.

2. Then scroll down to "My phone information".

3. Click on "Device update".

4. Click on the blue button that says "Check for updates".

5. The phone will now search for the latest available software updates.

6. If there is an update, choose to install it.

7. If there is no update, just click back again.

If you are using a Doro smartphone with Android's standard operating system, follow these steps:

1. Locate the app that looks like a gear and is called "Settings".

2. Once you've clicked on it, go down the menus to "System" and click there.

3. Click on "System Update".

4. At the bottom, click on the blue box that says "Check for updates". The phone will start searching for new software.

5. Either after a while it says "System is updated" and then you can try to search again just in case. If there is no change, you can end it all by pressing the back arrow several times. If there is an update, the phone will start downloading it and after a while ask you to restart the phone. Do it and wait. It may take quite a while.

It's worth noting that if you haven't done this for a while or maybe never, there may be several updates waiting their turn so always double check by going through the steps again. Do this until it says "System is up to date".

Start by restarting your phone, wait a while and try again. This may sometimes need to be done several times.

If that doesn't work, you can do a so-called "Hard reboot" according to the following description:

Try a Hard reboot, by holding volume +/- (depending on the model, see beow table) together with power button in for minimum 8 seconds and then release the buttons when the phone vibrates.

The mobile will now restart by itself.

If it’s an older Doro model like 825, 8035: remove the battery and connect it again.

For more information see the user manual for your Doro model or contact our support at support.uk@doro.com or 08000265479.

There are two ways to find your IMEI number:

1: The easiest way to find the IMEI is to open the phone app and dial *#06# then the IMEI will be displayed on your screen.

2: Tap "View" on the home screen, then "My phone info", then "Phone status", and scroll down a bit. There is the IMEI roughly in the middle of the screen.

IMPORTANT! Resetting your phone will erase most of the data, including downloaded apps, accounts, system and application data and settings. Ensure you back up all data and files you wish to keep before initiating the reset. A backup creates a duplicate set of all your information. Please read the following instructions carefully before proceeding. You may need to reset your phone if you encounter a persistent problem that cannot be fixed, or if you plan to give the phone to someone else.

Note! All data added to the phone since you first received it will be erased!

Exceptions:

• Data saved on an SD card, if one is installed (refer to 'Insert SIM card and memory card' section in the manual).

• Apps and data from Google™, provided that backup is enabled.

• Data stored in any form of cloud storage.

IMPORTANT! Make sure to remember the last Google account you used to sign in on your phone. Google's Anti-Theft feature requires you to enter the Google Account used most recently on your phone prior to a reset. The phone will not start until your identity has been verified.

This is a video showing a factory reset for these two models: Doro 8100 and Doro 8200

Reset the phone:

When using the Doro interface EVA do like this: From the Home screen, tap Set-> scroll down to Advanced settings->click on System-> tap on Reset options and choose "Erase all data (factory reset)"

When using the Doro Android interface do like this: From the Home screen find tha application called Settings->click on System-> tap on Reset options and choose "Erase all data (factory reset)"

NOTE This is the very last step before ALL information on the device is permanently deleted, including all settings for the Google account or other accounts as well as data and settings for the entire system and all apps.

Make sure you have the pin code for your SIM-card, account settings for your G-mail and maybe your home network settings ready for the start up guide that will come after the factory reset.

Now tap on the blue button, shown as the above picture, "Erase all data".

Once the phone has been reset, it will have the factory settings again and will be just like when it was taken out of the box.

Go to https://myaccount.google.com/device-activity

Click on your mobile phone

Click on "Find device"

Click on "Erase device"

For video instruction click here

Sometimes Android phones get stuck in an endless loop (FFBM Mode) where it is not enough to restart the phone.

If your phone is switched off:

1. Press and hold "Volume up" and the On / Off button until the phone starts in "Recovery mode".

2. Press "Restart System Now"

If the phone is already on and the phone starts in "FFBM mode" all the time:

1. Press and hold "Volume down" and the On / Off button.

2. The phone will vibrate briefly and the display shows the Doro logo.

3. Continue holding down the buttons until the display turns black, then release the buttons immediately.

4. The phone should now be switched off.

5. Press and hold "Volume up" and the On / Off button until the phone starts in "Recovery mode".

6. Press "Restart System Now".

There are several types of locks on a smartphone that offer multiple levels of protection, and depending on which lock is activated, the solution varies.

Here are some explanations and tips to help you understand how your phone is locked and what you can do to unlock it:

1. If your phone asks you to ‘Enter SIM card PIN’ or something similar, this is a four-digit code that unlocks your SIM card. The code is printed on the plastic card you received from your operator when you started your phone subscription. The code may have been changed by you and cannot be traced or found technically.

2. If you have entered the wrong PIN code three times, the SIM card will be locked. You must then enter the PUK code to unlock it and enter a new PIN code. Normally, the PIN and PUK codes are printed on the plastic card where you remove the SIM card. These codes can often be found in an app for your mobile operator or if they have some form of ‘My Pages’ that you can log into. If you have lost any of these codes and do not have access to the app or My Pages, contact your mobile operator.

3. PUK code: The PUK code is an 8-digit code used to unlock the SIM card if you have entered the wrong PIN code more than three times. It is usually printed on the plastic card that came with the SIM card. If you have lost your PUK code, contact your operator.

4. Android PIN code or phone PIN code is a code that applies to that particular phone and is a code that you create yourself to increase the security of the phone so that not just anyone can start making calls or doing other things with the phone. If it is activated, it is the code you enter every time the screen has been turned off.  If you have forgotten this code, you can reset it by performing a factory reset on your device. Please note that this will delete all data on your phone, so it is important to back up your data regularly.

5. Pattern lock: Draw a specific pattern on the screen to unlock your device. If you forget the pattern, you may need to reset the device, which will delete all data.

6. Password: A combination of letters, numbers, and symbols. It is more secure than a PIN or pattern, but can be inconvenient to enter frequently. Smartphones have different locks that provide different layers of protection. The solution for unlocking your phone depends on the type of lock that is enabled.

Follow these steps to try to solve your problem:

1. Restart your phone, wait a while and try again. 

2. If you have a new feature phone try to go to Settings and then Start-up Wizard. Scroll down to Network and chosse your network provider. Then go to Mobile data and make sure that mobile data is On.

3. MMS uses mobile data. Make sure that mobile data is activated.

4. Check with your operator that your subscription is active and that there is no ongoing service disruption. You can do this either via their support or check their website.

5. If you bought your mobile phone in a shop, you can visit it to get help.

6. Check the MMS settings in your phone and compare with the operator's MMS profile. For more information, see the manual for your model which you can find here on our website under Support and Manuals. You can also contact our support team to have a manual sent to you free of charge.

Have you received any information on your mobile phone that the memory is full? Then you have two options:

1. delete old MMS messages. Instructions on how to do this can be found in the manual.

2. buy extra memory for your mobile phone. They are available in most electronics stores. You can find more information about which memory is suitable for your mobile phone in your manual.

Doro 8050 and Doro 8080

1. Press and hold the Power button and Volume Down button simultaneously.

2. Continue holding for more than 10 seconds or until you feel a slight vibration.

3. The mobile will restart by itself.

Doro Aurora A10, A20, A30, Doro 8100, 8200 and Doro 8040

1. Press and hold the Power button and Volume Up button simultaneously.

2. Continue holding for more than 10 seconds or until you feel a slight vibration.

3. The mobile will restart by itself.

Older Doro Models (e.g., Doro 825, Doro 8035)

1. Remove the battery.

2. Reconnect the battery.

3. The mobile will restart by itself.

For more information, refer to the user manual for your specific Doro model or contact our support.

Safe Mode Instructions

1. Press and hold the Power button until a small menu appears.

2. Hold your finger a little longer on Switch Off.

3. A small extra menu called Safe Mode will appear.

4. Select OK. The mobile will restart in Safe Mode.

In Safe Mode, only Doro's standard apps are used. Test whether the mobile works as it should.

Additional Troubleshooting

1. Check how much memory is being used.

2. Free up memory if necessary.

3. Restart the mobile in the usual way.

4. Test if the mobile works.

If the issue persists, contact our support for further assistance.

If your phone does not start when you press the button, it may be because the battery is completely discharged.

Is it the original power adapter that is used? Is there any visible damage on the cord/cable?

Try another power outlet in the house, sometimes it is necessary to charge a little longer to bring the phone to life, sometimes up to 30min if the battery is completely discharged.

Connect your charger and fully charge the battery and then try to start it again.

If this does not help please try this:

Try a Hard reboot by pressing and hold the "Power" button and the "Volume Down" for Doro 8050 and Doro 8080 or "Power" button and "Volume Up" button for Doro 8100 and Doro 8040 at the same time for more than 10 seconds or until you feel a slight vibration.

The mobile will now restart by itself.

If it’s an older Doro model like 825, 8035 try to remove the battery and connect it again.

For more information see the user manual for your Doro model or contact our support.

If you use a hearing aid or have hearing problems while making a phone call, you can customize your phone for this.

Go to the "Home screen", press "" Set "", then "" Sound settings "".

Then select:

• Normal for normal hearing under normal conditions.

• Optimized for age-related hearing loss or use in noisy environments.

• HAC Mode (Hearing Aid Compatibility): For use with a hearing aid in T-Mode.

The Doro securre button is handled by the Response by Doro app. There are two paths to these settings.

1. Go to your apps by swiping up from the "Home screen". Then look for a white / green icon "Response" Then follow the instructions in the app.

2. Click on "Set" then "Security functions" then "My security button" then follow the instructions in the app.

The Doro 8100 uses a variant of Android called Android Go, which unfortunately does not work with Android Auto.

Android Auto is compatible with version 10 or higher, but not with "Go" variants.

For the Doro 8100 and 8200, you can update the software to the latest version, which will move Airplane mode, so you can access it by swiping down from the top of the screen.

For all older/other models you can not remove "Airplane Mode" from the menu when you press the "On/Off" button.

Check for the latest firmware updates to make sure your phone is up to date.

Then restart your mobile and it should work.

Good luck!

If your Doro mobile phone is not working properly, please try the following steps to try solving the issue. If the issue persists then please call or email our support team. Check after each step to see if the issue has been resolved. If your Doro mobile returns to working properly, you will not need to take further action.

1. Restart your phone by switching it off and waiting 10 seconds before you turn it back on. Check if the issue has been resolved. If your Doro device is now working properly, you will not need to continue to the next step.

2. Check if there are any new software updates available and if there are please update your device. IIf you are unsure how to do this, please refer to the manual which you can download from our support page or contact our support team who will be happy to help. Check if the issue has been resolved. If your Doro device is now working properly, you will not need to continue to the next step.

3. If you have a Doro product with an irremovable battery, go to the “Reboot” section in the manual and follow the instructions. If you have a Doro with a removable battery, take it out, wait a few minutes, then reinsert it and switch the phone on again like in this video. Check if the issue has been resolved. If your Doro device is now working properly, you will not need to continue to the next step.

4. Reset your Doro device to factory settings. This will reset your Doro and erase ALL data, which may solve the problem. Remember to perform a backup first, as everything – photos, contacts and some apps – will disappear from the phone!  You can read more about this in your user manual. Check if the issue has been resolved. If your Doro device is now working properly, you will not need to continue to the next step.

5. Please contact Doro Support and they will try to troubleshoot or help you to send your Doro for repair if necessary. You will find our contact details further down on this page.

6. If the above steps do not help, we recommend contacting the retailer you purchased your device from. They can also try to help you.

When you start your new Doro smartphone, follow the start-up wizard and you will get precise instructions on how to restore the content of your old smartphone by setting up the same Google account on the new smartphone.

Remember to make a backup of your old smartphone first before launching the boot wizard. You can find out how to do this in the manual for that model.

If you skipped or missed the wizard, you can do a factory reset and start over. See FAQ: ‘How do I reset my smartphone?’

If you want more information, you can read the manual or contact our user support.

If your old phone is an iPhone, you can read the user manual for your old iPhone for more information.

If you need help, you can contact our support team. Contact details can be found on our website under support.

Doro wants to minimize the impact that our products have on the environment, so it does not come with headphones and a manual in the packaging.

We want to help our users make sustainable choices in their daily lives to promote better recycling habits.

Doro believes that the problem of e-waste and unnecessary duplication of these items can be highlighted by removing headphones and manuals from the device's packaging.

Existing Doro users are encouraged to continue using their current headphones and the manual is available to read or download on our online support page.

If you want to order a hard copy of your product manual, contact our support and they will arrange so that you get one home for free.

Restart your smart phone and it will work again.

Good luck!

The solution is to update your DORO EVA app by doing the following:

1. Go to the Google Playstore app.

2. Tap your google signature / image next to the microphone in the upper right corner of the screen.

3. Click "Manage Apps and Devices" and then "Manage."

4. In the middle of the screen it says in green text "Update all". Click on that text.

5. If you want to check which apps are being updated, click on the green text "More information".

6. When DORO EVA is updated, it should work as usual again, so now you can go back and use your mobile phone as usual.

On the Doro 8050 and 8080, follow the instructions below. You can place more widgets on the home screen by following these instructions instructions:

1. Tap on Set up -> My home screen -> Widgets on home screen.

2. Press and hold to select the widget. Drag and drop the widget on home screen.

Note! You can also long-press the Home screen, then press Widgets to add a widget.

For more info search the manual available for download on our website.

Your SD card should be installed and formatted as internal memory to allow apps or systems to be stored.

When you press "Change" when selecting "SD card", the blue "Move" button should work.

If not, check that your phone has the latest software and that all your applications are up to date.

Go to Android settings> Storage

Tap the SD card

Click the three dots> Migrate Data

Go to the Android settings> Storage

Press the SD card

Click the three dots> Format as laptop

Click on the message and the option to format the card is displayed.

Two options will be presented:

Telephone storage

Portable storage

What is the difference between them?

Phone storage: The SD card will be used for all types of files and expands the internal memory.

As a consequence:

The SD card will not be displayed as an option to choose from when taking pictures as it is considered an extension of the internal memory

The SD card cannot be used in any other device unless it is formatted again.

Portable storage: The SD card will appear as an option for storing media files (for example, when taking pictures). After the user presses the option, the phone continues to format the SD card accordingly. Depending on the specifications of the memory card, the smartphone will send a warning about its speed.

Follow these steps to transfer files from your Android phone to your Mac:

1. Connect your Android phone to your Mac using a USB cable.

2. Download and install Android File Transfer on your Mac if you don't already have it. You can find it at Android File Transfer.

3. Open Android File Transfer. A file browser will appear, displaying the contents of your Android device.

4. Navigate to the files you want to transfer. Tipically, images and videos are located in the DCIM folder.

5. Drag and drop the files from the Android File Transfer window to a folder on your Mac.

Need more help? If you encounter any issues or need more detailed instructions,visit Google Support.

Doro endeavours to provide regular updates, including security updates.

However, there are a number of factors that can affect when you receive an update, such as the model of your device and your mobile operator.

It is recommended that users accept all maintenance updates as soon as possible to ensure the best performance from their device.

To check for updates, follow these steps:

Go to ‘Settings’.

Select ‘Advanced Settings’.

Go to ‘System’.

Click on ‘Advanced Settings’.

Select ‘System Update’.

Click on ‘Install update’ if available, or on ‘Check for updates’.

Following these steps will ensure that your Doro smartphone has the latest security fixes and improvements.

Click here to go to a page with all our models and their latest software.

Please note that this will delete all content on the mobile phone.

1. Turn off your phone

2. Press and hold ON/OFF and VOL+ simultaneously, then release when the phone vibrates.

3. Scroll down to "Wipe data// Factory reset" with the VOL key.

4. Press the ON/OFF button to confirm

5. Select "Yes" and press the ON/OFF button to confirm.

6. "Restart the system now" > Press the ON/OFF button. The phone restarts.

7. Select language and then "Start".

8. "Is this your first time using a smartphone?" > Click on "No, I've already used one"

9. "Make your phone available!" > Click on "No, thanks"

10. "Connect to mobile network" > insert SIM or press "Skip"

11. Connect to wifi

12. Your phone will check for updates

13. "Copy apps and data" > Tap "Do not copy"

14. Phone prompts options to sign in to go verify your account > enter your email address and password

15. Skip

16. Accept Google services

17. Unlock with fingerprints > Skip

18. Set up screen lock > Skip

19. Skip screen lock > Skip anyway

20. See what's trending with Google Assistant > Next

Each member of the responder circle needs a mobile device with the Response by Doro application installed (available free from Google Play Store and the iOS App Store)

The responder phones need to be at least Android v7.0 and above or iOS v10.0 and above.

The solution will not work on landlines or other fixed line solutions.

Will not be fixed for the 8050 but for the 8080 you will have to disable the PIN request for you phone.

New software is available so please update your smartphones software under Settings and then press on System press Advanced and System updates and at last Check for system updates. Then press on install new software.

Change the network type from 4G to 3G.

If you are unsure how to do this, you can either check the manual or call our support.

As the Google Contacts app is used and Google has decided not to allow changes, we cannot make any adjustments

However, you can add your emergency contact to the Google contacts in your Google account and then synchronise this with your mobile. If you are unsure how to do this, please do not hesitate to contact our support. You can find the contact details at the bottom of our website.

Please check with your supplier or store if they have some opportunity to help you at home.

Doro can help you through phone or e-mail.

Here are some tips on how you may extend the phone’s battery power by reducing battery consumption.

• Recharge your phone before it’s completely discharged: It’s advisable to keep the charge level between 20% and 80%. Regularly charging your phone won’t damage the battery, but it’s best not to let it fully discharge.

• Disable mobile data connections when not in use: Mobile data connections consume a lot of energy, especially when active in the background. If you don’t need an Internet connection via mobile data, turn it off. You can still use Wi-Fi to access the Internet.

• Turn off Wi-Fi when not in use: Wi-Fi consumes energy even when not actively used. To save battery, turn it off via the notification panel when you don’t need it.

• Turn off Bluetooth when not in use: Bluetooth consumes battery power, especially when it’s on but not being used. Remember to turn it off via the notification panel when you don’t need this feature.

• Turn off automatic app synchronization: Automatic synchronization can drain your battery. You can choose to manually sync your apps (such as emails, calendar, and contacts) to reduce battery consumption. Note that this may result in delays in receiving notifications.

• Use the menu in View -> My phone information -> Battery info -> Battery usage to see which applications use the most power.

• Reduce screen brightness: A high brightness level uses more energy. Adjust it to a lower level by referring to the Brightness Level section in the manual.

• Make sure your backlight is not set on "Always on". This consumes a lot of battery.

• Use Airplane mode in areas with no network coverage: When you’re in an area with no network coverage, your device constantly searches for a signal, which consumes a lot of energy. To avoid this, turn on Airplane mode or switch off your device. Refer to the Airplane Mode section in the manual for more details.

• Turn off location services (GPS) when not needed: GPS can drain a lot of battery when used actively by navigation apps or frequent location services. If you don’t need apps to access your location, turn off location services. Refer to the How to Disable GPS Location Services section in the manual to learn how to do this.

• Use wired hands-free devices to listen to music: Wired hands-free devices consume less battery than your device’s built-in speakers. However, wireless devices may use more energy due to Bluetooth connectivity.

• Lock the screen when not in use: Your phone automatically locks the screen after a period of inactivity, but you can also press the Power button to manually lock it and save battery.

By following these tips, you can significantly reduce your phone’s battery consumption and extend its lifespan.

If your SIM card is used in a smartphone or a 4G phone to check or save contacts, it gets detected by the 4G network and locked to it. When you put the SIM card back into a 2G phone, it won't connect to the 2G network immediately. You need to leave the 2G phone turned on for a day to update the SIM card. After one day, restart the phone, and it should work normally.

Emergency Alerts is a new service from the UK Government. It went live on Sunday 19th March 2023.

In the event of an emergency, the system will enable people to be contacted via their mobile phone when lives are in danger, such as severe flooding.

To stop receiving the alert messages cell broadcast can be disabled in the phone..

1. Press Menu->Messages->Settings->Cell broadcast.

2. Press the three horizontal strikes for options and press Settings->On/Off to activate or deavtivate the alerts..

If you find this instructions confusing or not helpful please contact our support and they will try to help you.

For more Doro related information click here.

For more information from UK Government click here.

If an app on your Doro device stops working, it may be due to updates made by the app developer for various reasons, including security enhancements. Sometimes, these updates require more resources than your smartphone or tablet can provide.

Feel free to contact our support team for assistance. They can help you check if your device meets the app's requirements and provide guidance on purchasing a newer smartphone or tablet if necessary.

First try to check if there is an update for your Doro, see the FAQ about updating software, and if that not work try to go directly to the banks web page through a web browser like Chrome and log into your bank there instead. After being redirected to your bank id app, you have a tab in the top right with the number of open pages and return to your bank and accept there.

Today's mobile phones contain pictures, messages, contacts, calendars and much other private information that is often invaluable.

It is therefore important to protect your mobile phone from viruses, malicious apps, scammers and other nasties. Here are some tips to make your Android phone more secure:


1. Only install apps from the Play Store. On an Android phone, you can install apps from any website that offers them. The only problem is that this is exploited by criminals with apps that look good, but in fact contain malicious code to eavesdrop on you and obtain credit card information, for example. The easiest way to protect yourself is to only install apps from Google's own Play Store. All apps there are controlled by Google.

2. Password-protect your phone. A new mobile phone is unprotected and can only be unlocked by swiping your finger across the screen. If you don't do anything about it, anyone can do the same thing in the future. To avoid this, the phone must be protected with a PIN, a password or some other means. On your phone, drag your finger from the top of the image and press the small gear. Select Security (can also be called Biometrics and passwords, Passwords and security or something similar) and select Screen lock if necessary. If you have a newer phone, you can also select Fingerprint ID, to unlock the phone with your fingerprint, or perhaps Facial Recognition, to unlock it by looking at the camera. There are also other types of screen locks, such as drawing a specific pattern on the screen.

3. Back up your phone. When you connect your Android phone to your Google account, it can be automatically backed up. All settings, passwords, and a list of installed apps are saved with Google, so you can easily install them on a new phone, for example. Here's how to activate the backup: Open settings again and tap System. Select Backup, Backup or similar to activate the feature.

4. Keep your phone up to date. Android, like any other operating system, is updated from time to time with new features and fixes for old security flaws. Therefore, it is important to keep your phone up to date. Here's what to do: Open Settings again and tap System. Select System updates and let your phone check for and download any updates.

5. Find your phone. If you have misplaced your phone, you can find it using Google. Not only can the phone be located, but it can also be locked and restored if someone has stolen it. Open the Open Security (or similar) settings and tap Find my device. Make sure the feature is enabled. On Google's Find My Device webpage, you can now see where your phone is.

Your mobile phone is one of the products you use the most and carry with you almost all the time.

All this use can lead to wear and tear and reduce the lifespan of your mobile phone. We would like to give you some tips on how to take care of your mobile phone and extend its life.

1. If you feel that your phone is slow and sluggish, restarting it may be enough to clear the working memory. Do this once a week. Also, update the software when you receive a notification or message that a new version is available.

2. Protect your mobile phone from bumps and scratches by using a case. There is a wide range of cases on the market, and many of them are both stylish and practical. You can find suitable cases for your Doro here: Doro accessories

3. A screen protector protects your mobile phone's screen from scratches and bumps. Think about the type of screen protector that suits you. Glass protectors usually provide the best protection, but they are also more expensive. Whichever type you choose, make sure you attach it correctly to avoid air bubbles or unevenness. You can find suitable screen protectors for your Doro here: Doro accessories

4. mobile phones are sensitive to high temperatures. Keep your mobile phone in a cool and dry place and avoid leaving it in direct sunlight or in a hot car. If you are going to use your mobile phone in very cold conditions, make sure it is protected and stored in a warm pocket or similar.

5. Clean your mobile phone regularly Clean your mobile phone often to prevent dirt and bacteria from accumulating on it. Use a soft cloth or a special cleaning spray for mobile phones and wipe the surface gently.

6. Charge your mobile phone properly to extend its life. Do not leave your mobile phone in the charger for too long. When the battery reaches 100% charge, the charger continues to supply power to the device, which can cause the battery to overheat and wear out faster (this does not apply to mobile phones with smart charging). It is best not to use your phone intensively while it is charging. Also, be careful not to overheat the phone while charging it. Do not charge in direct sunlight or near a heating element. To avoid overheating the battery and extend its life, it is best to remove the charger from the device when the battery is fully charged. It is also important to use an original charger and avoid using cheap and poorly made chargers that can cause damage to the battery and the device. Original chargers for your Doro can be found here: Doro accessories

7. Avoid maxing out your mobile phone's memory. This can make your mobile phone slow or behave strangely. Try clearing apps and information such as old photos, videos, SMS or MMS messages that you no longer use, or that you can store elsewhere. This will free up space on your mobile phone and make it feel faster.

This is due to that Hallon doesn´t support to switch your call from WiFi-call to their mobile network. So you have to call the other part again to continue the conversation.

You change this choice in My home settings by following these steps:

In Doro mode, which we call EVA, you can find it under the application Set ->My home page-> My home settings -> Navigation mode -> Choose between Doro mode and Android mode -> Apply -> Apply. The screen will directly go back to the new home screen.

Check this video how to do it.

You can also do it like this: Long press on an empty space on the home screen until a list of choises appears then choose -> Home settings -> Navigation mode -> Choose between Doro mode and Android mode -> Apply -> Apply. The screen will directly go back to the new home screen.

Click here for watching a short video describing how to change from Doro EVA mode to Android mode on a Doro smartphone.

In Android mode, long press on an empty space on the home screen until a list of choises appears then choose -> Home settings -> Navigation mode -> Choose between Doro mode and Android mode -> Apply -> Apply. The screen will directly go back to the new home screen.

Click here to watch a short video describing how to change from Android mode to Doro EVA mode on a Doro smartphone.

Or you can do like this: Find the application Set ->My home page-> My home settings -> Navigation mode -> Choose between Doro mode and Android mode -> Apply -> Apply. The screen will directly go back to the new home screen. 

Chek this video how to do it.

• Doro mode for Doros patented senior friendly, action-based interface, that we call EVA.

• Android™ mode if you don’t need the simplified Doro interface. Doro smartphones offer an authentic Android experience, similar to other Android devices.

Note! When changing navigation mode, the home page of your phone will revert to the default layout for each navigation mode.

This means that any changes you have made on what apps or shortcuts that are visible on the home screen will disappear.

Please note that the phone may require some time after an update to get all the application updates

Try a restart: hold down the on/off button for a few seconds, select Restart.

Check network and connection settings

Check the status of storage and available memory, if necessary free up space or install a SD card.

Remove apps you don't use Restart in safe mode (turns off all downloaded apps): hold on/off button for a few seconds until a small menu appears, hold your finger on Power Off, select OK when safe mode information appears, phone restarts in safe mode . This function is terminated by restarting the phone.

Consider whether to restore to factory defaults (remember to make a backup first: set/advanced settings/system/backup).

Contact our support for help.

No, current Doro models are not compatible with the ASHA function. Most of our models have the HAC function instead (an extra coil in the speaker), which must be activated in the menu. The models with HAC meet classification level M4/T4. This is on a scale of one to four, with four being the most compatible. A phone is considered compatible with hearing aids under FCC requirements if it is rated M3 or M4 for acoustic coupling and T3 or T4 for inductive coupling.

Applicable for Doro Smartphone series 8035, 8040, 8050, 8080, 8100, 8200

Solution: Your smartphone may have been set in “Do not disturb mode” please try these options.

Toggle “Do Not Disturb on and off”. You can access this by swiping down from the top of your screen and tapping the Do Not Disturb button. Long press this button to find the full range of DND settings.

Check the settings. Open the settings app, scroll down to Sound, tap Do not disturb for turning on or off.

To troubleshoot issues with Google Wallet, do the following:

Update the app, confirm your phone number in the settings, ensure your cards are verified, and clear the cache.

To clear your cache:

1. Open your phone's settings.

2. Navigate to the Apps section.

3. Find and select Google Wallet, then tap Storage and cache.

4. Tap Clear cache.

5. Once you're done, restart the app.

Video showing how to clear the cache on your Doro 8100 and Doro 8200

If the problem persists, contact your bank to check if there are any issues with your card.

If they cannot help you, contact our skilled support team.

The issue is not related to the Doros software update on your phone.

Please reach out to your network provider, the company that issues your phone bills, to get help to update your network settings.

This could be due to the fact that GSM, 2G, bands are being closed down in some countries, while in other countries it is the 3G mobile network bands that is being closed down.

If you had a good network coverage before it could face less good coverage due to this fact. This problem often comes and goes. If you can move to a location where you have a good sound quality and the echo goes away, or being reduced to a very low level, then it's a clear indication that the network coverage has something to do with the issue. Sometimes hanging up the call and call back again could improve this issue. The network is assigning you a channel for voice communication and that channel normally changes once you end the call and call back again.

There are for natural reasons some differences between different Doro models. It depends on which communication method being used, acoustic tuning, acoustic component used, etc. They all have echo cancellation algorithm built into them. Doro always aims to have louder and better sound quality which means that we must find a balance between loud sound, but at the same time, a sound without echo, distortion and excessive noise.

We would suggest you do 3 simple tests.

1. Once you experience echo in speaker mode inside the house, I would suggest you go outside and see if echo goes away.

2. The second test would be to hang up the call and call back again to see if the echo is still there.

3. The third test would be to lower volume control in speaker mode to see if a lower volume setting will improve echo.

If echo goes away after moving to a place with stronger network coverage it indicates that it is network related. If echo goes away after lowering the volume level in speaker mode, it will indicate that echo is due to acoustic feedback issues.

To control your Doro smartphone remotely from a computer, you can use the pre-installed TeamViewer QuickSupport app on your Doro device.

On the computer, go to start.teamviewer.com and download the TeamViewer Remote Control app.

Open QuickSupport on your smartphone to get an ID, which you will enter into the TeamViewer on your computer.

Once connected, you can remotely access and control your smartphone. See this video how to do it.

The standby battery time sometimes differs from whats mentioned on our website doro.com​. It is common practice with mobile phone manufacturers to test all telephones in laboratories and then publish the results.

These tests are performed in a controlled environment where the signal is strong and constant, the phone is switched on, and it is not manipulated. The measurements obtained reflect the maximum performance of the product, thus providing a landmark, enabling it to be compared to other models and brands.

When you use a mobile phone, you will of course not always have perfect reception: you will move around, use Bluetooth or Wi-Fi, make calls and read messages; maybe you will listen to the radio or to take pictures with it. Even if you don't use the phone at all, the laboratory conditions can't hardly be reproduced in your place.

A battery will not obtain its full performance until after 3 or 4 recharges.

For normal use we recommend to charge your smartphone once a day so you have a full battery when needed.

There are several different factors that have an influence on how many hours a charge may last:

1. Which telephone operator you use will affect the battery capacity more than you think it will. Some operators can last up to ten times longer than another one.

2. How much you connect to Wi-Fi.

3. How much you use Bluetooth.

4. How often you make calls.

5. The distance to the closest cell tower.

6. How often you turn the display on.

7. How many of the applications that is updating their statuses in the background.

8. How much the phone uses the GPS, both in applications that you are using and when updating/sharing your position in the background.

Do not hesitate to contact our support for any additional information.

Doro ClearSound is here to help you hear those frequencies that can be tricky for most people with hearing problems.

You can access it in two different ways:

1. Hold your finger for a long time on the app until you get a list where you then select ‘Info about the app’. Once there, click on ‘Storage and cache’. Then click on ‘Clear cache’. Done!

2. Go to the ‘Advanced settings’ app. Click on ‘Apps’.  Select the app you want to clear the cache on. Once there, click on ‘Storage and cache’. Then click on ‘Clear cache’.

Click on this video, in Swedish, that shows both ways: Clear the cache

There are a few different ways to do this. To turn off all kinds of sounds that occur due to pressing the mobile phone, we recommend doing the following:

Follow the steps in this video if you use Doro Easy Interface, large little square icons / apps: Doro Easy Interface

Follow the steps in this video if you use regular Android look: Android mode

Both videos show English menu but the steps are the same and are in the same place regardless of language.

Yes, all Doro smartphones can be used as a WiFi hotspot/share their data connection with other devices.

The easiest way to do this is to swipe down from the top of the screen and then look for Surf Zone/WiFi Hotspot/Hotspot/Internet Sharing or similar.

You can also find it under Advanced Settings and then Network and Internet. There you will find Surf Zone and Internet Sharing. Click there and set the name of the surf zone and the password you want to use for it. Then turn it on by clicking on the top line where it says Off. It should then be coloured and show On when it is activated/turned on.

Then you or the person who will be using your shared internet search for it via the WiFi settings on the connecting device. When the name of your device appears, click on it and enter the password that was specified/set in your smartphone. If it works, it should say connected in the connecting device. If it is unclear, please contact our support team who can help you.

Good luck!

Please navigate to the Advanced Settings menu, select the Smart Controls option, and then choose the Camera Shortcut option. Finally, set this option to Off.

Go back to home screen and you are done.

Here's a video to help you out. It shows you how to do it when using Doro Easy Interface, the one with the big, square icons: video instruction 1

And here's a video to help you out when using normal Android interface: video instruction 2

When you need to enter your phone number to register an account and the app keeps saying enter a phone-number. The solution is to decrease the size of the Gboard, and then the phone-number could be entered without any issues at all.

The Doro HearingBuds are compatable for Android 6 and later and for Doro phones we still support from Android 8 and later. Fore most Android devices they connect with the new "Fast pair" option as soon as you have pressed the button in the case and taken out the buds from it, the phone and buds conncets almost direct by themselves. You just have to accept when the question to pair shows up in the display.

If nothing seems to happen try this:

Put the earbuds back in case, wait a coupple of minutes and then try again

Make sure batteries are fully charged

A factory reset is rarely needed, but you may want to do it if you're experiencing a persistent issue that can't be resolved or if you're giving the HearingBuds to someone else.

Important: This will erase all previously paired devices.

Steps to reset:

1. Place the earbuds in the charging case and open the lid.

2. Press and hold the button inside the case for 15 seconds until the case light blinks white.

3. Remove the earbuds from the case. If the reset is successful, both earbuds will blink green at the same time. If one earbud blinks more slowly, repeat the reset process for that earbud.

4. Your earbuds are now reset, and all previous connections and hearing test results have been erased.

Watch this video to learn how to reset your HearingBuds: Factory Reset Tutorial

The box includes four sizes of silicone tips: large in black, medium in green, small transparent, and extra small in white.

If the earbuds feel uncomfortable, try a different size for a better fit.

Note: Doro HearingBuds are compatible with most silicone tips, and there is no designated left or right earbud—they can be worn in either ear.

Insert the earbuds with the silicone tip facing into the ear canal and the larger part resting against the back of your outer ear.

The Doro HearingBuds app typically updates automatically.

You’ll receive a notification if an update is available for both the app and the earbuds' firmware.

Keeping the app and firmware up to date ensures you have access to the latest features and improvements in security and stability.

To manually check for updates, go to the Play Store or App Store and search for "Doro HearingBuds."

You can also find a direct link by tapping the gear icon in the top right corner of the app, then selecting "Updates" -> "App."

Most app updates are installed automatically if your device is set to do so.

To check for updates, tap the gear icon in the top right corner of the app, then select "Updates."

If a firmware update is available, the "Update" button will appear—simply tap it to begin the update.

If the sound cuts out intermittently in your earbuds, this indicates that the Bluetooth connection with your phone has been interrupted.

To prevent interruption, make sure that your phone is close enough to the earbuds without any obstacles in between.

Make sure your earbuds are fully charged.

A full charge can take up to 1 hour and 45 minutes in the case.

The battery level is visible in the Doro HearingBuds app.

The 11-hour battery life is an estimate and applies when listening to music.

If you use the sound enhancement modes, the battery life may only last up to 9 hours instead.

The earbuds charge automatically when placed inside the charging case.

To charge the case, plug the included USB-C cable into the case and connect it to a power source, such as a wall adapter or computer.

For devices with Google Fast Pair:

1. Keep the earbuds inside the case and open the lid.

2. Press and hold the pairing button in the case until the LED light blinks blue, then remove the earbuds.

3. A pairing pop-up will appear on your phone. Tap "Connect" or "Pair."

For other devices:

1. Press and hold the pairing button in the case until the LED light blinks blue, then remove the earbuds.

2. Open Bluetooth settings on your phone.

3. Select "Doro HearingBuds" from the list to complete the pairing.

Lower volume is usually caused by a build-up of dirt or wax.

Remove the silicone ear tip and clean it if necessary.

To clean the ear tips:

1. Remove the ear tips from the earbuds.

2. Wash with warm, soapy water: Use a mild dish soap and warm water to gently clean the ear tips. You can use a soft cloth or your fingers to clean them.

3. Rinse thoroughly to remove any soap residue.

4. Dry completely with a clean, dry cloth before reattaching them to your earbuds. For stubborn dirt, you can use a soft toothbrush or a cotton swab to gently scrub the ear tips.

For Android users, the Doro HearingBuds app can be found by searching the Google Play store.

For iOS users, the app is available in the App Store.

You may also use the QR codes provided, which are found on the accompanying Quick Start Guide.

Scan the QR code with a QR reader on your mobile device.

This will take you directly to the Play Store (for Android) or App Store (for iOS), where you can download the Doro HearingBuds app.

You can also search for "Doro HearingBuds" directly in the store.

The range of a Bluetooth® connection is approximately 10 meters.

However, the maximum communication range will vary depending on obstacles (such as people, metal, walls, etc.) or electromagnetic interference in the environment.

The below steps describe how to check which earbud you have. This will help if you have lost one of the earbuds and want to order a new one.

Important: This can only be done by performing a factory reset on a single earbud.

1. Place the earbud in the HearingBuds case.

2. Press and hold the button on the case until the LED on the case blinks white. This resets the earbuds. Note: A factory reset deletes all previous connections and hearing test results.

3. After a few seconds, the earbud’s LED will blink rapidly in either green or orange.

4. Orange = Primary earbud, Green = Secondary earbud..

For a step-by-step video guide, check out how to reset your HearingBuds: click here. 

If you’ve replaced one earbud or have never used both earbuds together, you’ll need to pair them again.

Follow these steps:

1. Place both earbuds in the charging case.

2. Perform a factory reset by pressing and holding the button on the case until the LED light starts blinking white.

3.Watch this video for a detailed guide HearingBuds factory reset video

After the reset, the LED lights on the earbuds will blink in sync.

Important: The factory reset will delete all previous connections and hearing test results.

If this doesn’t work, try the reset again.

It may take a few attempts.

Your ears and brain may need time to adjust to the new way of hearing.

It could take anywhere from two to four weeks, but everyone’s different.

Don’t worry if things sound strange at first—give yourself time to get used to it!

Tips for Success:

1. Be Patient – Adjusting to new sounds can take time, so stay positive.

2. Start in a Comfortable Setting – Try using the HearingBuds in quiet, familiar places first, like during face-to-face conversations, before moving to more complex environments.

3. Wear Them Regularly – Use the HearingBuds every day but take breaks when needed to avoid discomfort.

4. Get Used to Your Voice – Your voice may sound strange or louder than usual at first. Try speaking out loud during the day to get used to how you sound.

5. Redo the Hearing Test – Take the test multiple times to ensure you get the best sound and comfort.

You can connect your HearingBuds to up to three devices.

If you try to connect a fourth device, the first device you connected will be disconnected automatically.

If your HearingBuds are already paired but don’t connect automatically, try these steps:

Reset the connection: Place the earbuds back in the charging case, then take them out again.

Check the battery: Ensure the earbuds are fully charged.

If the issue is with the app connection: Force close the app (swipe it away).

In your phone’s Bluetooth settings, ensure there is no connection to "app_link_doro_1"—Bluetooth should be connected to "Doro HearingBuds" instead.

The black rubber grips were originally designed to improve the handling of the HearingBuds for those who need it.

However, we’ve found that the grips may affect the sound quality.

For the best hearing experience, we recommend using your HearingBuds without the grips.

Yes, you can, but we recommend performing a factory reset if you’re switching to a different charging case.

The HearingBuds calibrate to the specific case, ensuring they properly detect when placed inside and begin charging.

While you can send commands from any case to any pair of buds, this calibration helps the buds function correctly when in the case.

Start by checking for any available updates. If an update is available, please click on update as shown below.

For more details on how to update, please refer to this FAQ: How do I update my HearingBuds?

If you have attached the black rubber rings, marked in green in picture below, to your HearingBuds, please remove them and test again. Also make sure you are using the largest ear-tips that provide a comfortable and secure fit to ensure a proper seal and the best sound. 

Next step is to dicrease the enhancement by choosing the mode you are using and then adjust it to the left until the irritating sound is gone.

You can also try to fine adjust the zoom function by dragging it to the left.

As of March 2024, we made the decision to permanently remove the black rubber grips from the HearingBuds.

This change was because we found that the grips affected the sound quality, and we want to ensure the best possible listening experience to our customers.

No, Doro HearingBuds do not have a noise cancellation feature.

They are designed to amplify the specific frequencies that support your hearing needs.

Please check with your supplier or store if they have some opportunity to help you at home.

Doro can help you through phone or e-mail.

The package contains everything you need to get started: doorbell (outer unit), chime(with built-in charger for the outer unit) incl. EU/UK adapter, installation kit (screws, plugs, double-sided tape, cleaning tissue, flat mount and angled mount), USB cable and quick start guide.

You can download the Doro Home app from the App Store (iOS devices) and Play Store (Android devices).

Here below you have the link to download the neeeded Doro Hemma app:

If you do not use the included adhesive tape to attach the cover, you will need a screwdriver and possibly a drill, depending on the surface you are mounting it on.

You can also have a look at this unboxing video: Unboxing(please press the play button in the middle of the picture) It is part of six video clips showing you how to use your Doro Doorbell.

Yes, you can connect up to 4 chimes in total per doorbel.

You can buy additional chimes on our web shop as accessories to extend the “ding dong” sound to other areas of your home e.g., basement, 2nd floor.

You pair it with your doorbell in the same way as you did with the first shime.

Yes, you can have more than one doorbell attached to your home and installed in your Doro Hemma app.

Please note, the doorbells can’t share a chime, you will need at least two chimes in case of two doorbells.

Yes, doorbell is open to use with any smartphone/tablet based on iOS (Apple – iPhone, iPad) or Android (Doro, Samsung, Xiaomi, Sony etc.) platforms.

Yes, you can use the doorbell with multiple smart devices that has the Doro Hemma app installed.

In a typical household with ~10 interactions per day, the doorbell will last for 6 months on a single charge.

The battery life is mainly impacted by the video usage and really cold weather.

Indeed, the Doro Doorbell continuously monitors its battery level and will inform you and your family members via the Doro Hemma app through a two-step notification process.

The first alert is sent when the battery level falls below 15% (low battery), and a critical battery alert is issued at 5%.

Unlock the doorbell from the mount (lock key at the bottom).

Remove the doorbell from the mount and bring it inside.

Find the USB cable that was provided in the box and connect it with the chime (USB-A).

Open the protective cover on the bottom of the doorbell and connect the USB cable (USB-C) to the doorbell.

The ring light will indicate the charge status.

You can tell by how the ring light (the light around the doorbell button) indicates: 

0-5% Flashing Red

6-15% Fading Red 1

16-80% Fading Orange

81-99% Fading Green

100% - Steady Green

It is also visible in your Doro Hemma app, which sends notifications if the battery is running low.

Indeed, both the initial setup and the ongoing use of the doorbell require an internet connection and access to a WiFi network with a known password.

Doorbell is only using 2.4GHz which is commonly available in today’s routers/access points.

Yes, doorbell offers the most common and recent Wi-Fi encryption solutions: WPA, WPA2, WPA3.

No, the chime is connected over 433MHz directly with the doorbell.

The doorbell controls the chime directly without involvement of the network.

This very much depends on the numbers of walls and location of the router/access point from where the Wi-Fi is obtained, but free line of sight range is approximately ~100 meters and ~25 meters if there is a wall in between.

This very much depends on the numbers of walls and location of the doorbell and chime.

There should be no problem connecting the bell to the doorbell in a normal sized house. Between 30-50 metres as an indicative range.

Yes, you can do it either using the button on the side of the chime or in the Doro Hemma app.

Yes, there are 5 different melodies available with different characteristics, you can change them either using the button on the side of the chime or in the Doro Hemma app.

Yes, simply unplug it and connect it to a new power outlet. The volume and melody will revert to their default settings, so you might need to readjust them according to your preferences using the Doro Home app or the buttons on the chime itself.

Yes, you can adjust the sensitivity of the motion detection which will reduce the range of the detector (lower it).

Assist me is a Doro unique function which enables the doorbell user to trigger a handover of a video call to one of the Doro Hemma home members by a simple tap in the smartphone/tablet Doro Hemma app.

The Doro Doorbell user who feels threatened by someone at the door (sees something unexpected/worrying) can by a simple tap in the smartphone/tablet Doro Hemma app trigger a loud annoying siren sound including a visual effect “ring light blinks in red/blue” to deter the threat.

Yes, when an SD card is inserted into the doorbell, video recordings will be generated for every motion that is detected by the doorbell.

The length of the video recordings can be configured from the Doro Hemma app.

Yes, your doorbell has an inbuilt motion detector.

The doorbell sends a notification as soon as it detects movement, and if an SD card is inserted, it will begin recording a video. You have the option to select the duration of the recording: 15, 30, or 60 seconds.

This can be setup and controlled in your Doro Hemma app.

Yes, doorbell features “night vision” solution based on infrared technology.

All videos/photos registered by the doorbell when it is dark outside are in black and white.

Yes, you can always start a “preview function” in the Doro Hemma app to active video from the doorbell and see what’s going on at your door.

Yes, you can listen to the sounds from the outside. By default, the microphone in preview mode is muted, so the outside can’t hear you.

You can unmute the microphone in the Doro Hemma app.

Yes, the doorbell provides 2-way voice communication function so you can speak with the person at the door.

You can simply reject the call (ignore) by pressing the red button in the user interface.

The person at the door will not be informed of this action and will not know if you are at home or not.

No, not without you wanting the person to “notice you”. If you want to talk to the person you need to accept the call or activate/unmute the microphone (preview mode).

Yes, you can zoom the video in the Doro Hema app, by tapping + or -.

The ring light is used to indicate different functions/events, foremost to invite the approaching user to the doorbell to press the button, but also for instance to emulate a “police” when siren is triggered or the level of the battery. For even more information please download the manual on our webpage.

Unfortunately not. It is one of the few options that is currently not possible in the Doro Hemma Doorbell.

You can “restart”, reboot your doorbell by opening the silicone cover at the bottom and by pushing reset button for 5s with a pin.

The doorbell will restart and reconnect to the network again.

Hold the power button + doorbell button for ~15s simultaneously - until the ring light blinks.

The doorbell will restart and clear out Wi-Fi data and then enter pairing mode (blink blue) so you can re-install it on the new Wi-Fi network through the Doro Hemma app.

For more information download the manual on our website and follow the instructions there.

No, your Doro doorbell is locked to your account and cannot be installed on another account until it is first removed from the original account.

If you don't get it back, you will have to buy a new one. You can save your chimes that will work with the new doorbell if they are paired according to the instructions in your start-up guide again.

No, the content on the SD card is protected (encrypted) and can’t be retrieved using a PC or similar device. It can only be viewed in your Doro Hemma app that is securely connected to your doorbell.

No, the content on the SD card is protected (encrypted) and can only be viewed in the Doro Hemma app and can’t be played on any other device.

You need to download the video clip to the device where you have the Doro Hemma App and then you can share it using your favorite application.

Yes, you can do that in the Doro Hemma app. Please note that the siren sound will not be impacted.

Sorry. This is currently not supported.

Yes, if your smartphone/tablet can access internet while you are outside your home you can use your doorbell and your Doro Hemma app as if you were at home.

Home in Doro Hemma app is the digital representation of your physical home. You can name it and associate products, such as doorbell, with it. You can invite members to it, both residents but also relatives who live somewhere else that you want to get access and for example take part of who is ringing on your Doro Hemma Doorbell.

Certainly, you can invite individuals to your home by generating a unique invitation code on the "Invite to Your Home" page within the app. The invitee must create their own account and enter this unique code to join the home.

Additionally, they must download the app to receive notifications and call transfers.

Homeowner has more rights than ordinary members, e.g., manage the products, manage users.

Yes, ownership can be transferred between the registered members of your Doro Hemma home.

A Doro Account is your personal identity within Doro’s digital world, it can for instance give you access to services, it allows you to create a Doro Hemma home and use products within the digital home.

Yes, but you must first deactivate/remove the services/products linked to your Dor Hemma account.

You can do this as follows:

1. If there are multiple users in the home, start at point 2, otherwise go to point 3.

2. ‘Manage your home’ -> ‘Reset all home settings’

3. If there is a doorbell in the app, delete it.

4. Log out of your account.

5. Log back into your account.

6. Pair your Doro doorbell with the app again.

7. If you had multiple users in your home, invite them again.

If you are unable to resolve the issue, you can always contact our support team for assistance. 

Contact details can be found at doro.com/support

Yes, everyone who wants to become a Doro Home member needs their own Doro account.

No, memory card must be purchased separately. Make sure you buy the correct one. Doro Doorbell supports Micro SD Cards with the size up to 128GB.

A 16GB or 32GB is sufficient for a typical home with moderate activity at the entrance.

When your SD Card is nearly filled with content, the software in your doorbell will remove the oldest recordings to make space for new ones.

No, currently it does not support integration with voice assistants.

-Check that the same 2.4GHz name as the phone is connected is also listed in the app under Add New Device.

-If your WIFI router has both password and WPA Key, try WPA Key as password under Add New Device.

-Restart WIFI router: disconnect the power from the router, wait 30 seconds, then reconnect, wait for the router to finish booting and try registering the Add New Device in the Doro Hemma app again (The doorbell must flash blue - pairing mode).

In the unfortunate event that your Doro Hemma Doorbell gets stolen, we can help. Visit the following link and see if you are eligible for a replacement device.

Best thing is to both follow the included instructions and watch the six step Doro Doorbell introduction videos here.

First video is introduction

Then the first step is about unboxing.

Second is about how to connect the shime.

Third is how to charge it.

Forth shows how to pairing the Doorbell and the shime.

Fifth is how you register the Doorbell in the app.

Sixth shows how to mount and install the Doro Doorbell.

Here below you have the link to download the neeeded Doro Hemma app:

Please follow the instructions below and if you have any questions, please contact us and we will try to help you sort it out.

1. If multiple users in the home, start at point 2, otherwise go to point 3.

2. "Manage your home" -> "Reset all home settings"

3. if there is any doorbell in the app, delete it and Log out of the account.

4. log in to the account again.

5. Pair the doorbell again by following the installation instructions. See page 14 in the manual.

6. If you had multiple users in the home, invite them again.

7. If your Doorbell disappears from your account and you can't re-register it, contact us at support and we'll help you.

8. If your Doorbell is not working today, contact us and we will remove it from your account and then you can try again.

1. Check if the operating system of your mobile phone is Android 6.0 or later, or iOS 9.0 or later.

2. Download the latest Companion app for a better experience.

3. Check if Bluetooth is enabled and working properly on your phone. We recommend that you exit all apps and restart Bluetooth before trying to connect again.

4. Scan the QR code displayed on the smart watch or tap "Add Device" in the app to connect. Choose the right product type: smart watch.

5. We recommend that you pair with the device in an open place to avoid interference from other devices.

1. Make sure the distance between the phone and device does not exceed 7 m, otherwise the signal may be too weak.

2. Make sure there is nothing between the phone and device that might obstruct the Bluetooth signal, for example, your body or metal objects such as jewellery.

3. Make sure the device battery has sufficient power to use Bluetooth and keep screen lit.

4. Make sure your phone’s Bluetooth is working. Try closing all apps, and then disable and re-enable Bluetooth.

5. If the Companion app is running in the background, iOS may close the app automatically, which can cause Bluetooth to disconnect.

6. Bluetooth may automatically disconnect if your phone is in power saving mode or if you are using a phone manager app. Please check your phone settings and then try again.

1. Make sure the Bluetooth connection is working. You can refer to the previous two questions.

2. Swipe down on the home screen of the Companion app or manually refresh data to start the sync.

3. Check whether the Bluetooth connection timed out.

1. Ensure that you always wear the device when asleep; otherwise no sleep data will be available when you sync the device with the Companion app.

2. Sleep will be tracked around the clock. However, your sleep will be recorded only if it lasts for three hours (there are three stages of sleep: deep sleep, light sleep and REM sleep). Going back to sleep after getting out of bed, sleeping in, or playing with mobile phone in bed will affect the recording of your sleep.

3. If you don’t wear the device before going to bed, or if you take off the device immediately after getting up, the recorded sleep time will be prolonged or inaccurate.

The device is waterproof and can be worn in a shower, but the water temperature must be controlled below 40°C.

The green light is used to measure your heart rate.

If you have enabled automatic heart rate monitoring, the light will turn on periodically.

To disable this feature, select Manual Heart Rate Monitoring.

Your device features an industry-standard optical heart-rate sensor that is certified as safe to use.

1. In [Device], click the corresponding device to enter [Device Info] → [Notifications] → [Call Reminder] to enable the Smart Reminder and Call Reminder in the App. It will save and synchronize the settings to the bracelet. For iOS system, you also need to allow Bluetooth pairing and enable Share Notifications.

2. Ensure that Bluetooth is always connected. The device does not display notifications for messages or calls that are received while Bluetooth is disconnected.

3. For iOS 13 and above, go to [Settings] - turn on [Bluetooth] - select [My Device] - turn on [Share System Notification]. 

4. After the device is set to DND (Do Not Disturb) mode, you will not receive notifications.

We have adapted this feature to prevent the screen from turning on by accident, such as when you move your arms while asleep.

To turn on the screen, twist your wrist so that the screen faces upwards.

We recommend that you practice this action until you get familiar with the optimum tilt angle.

1. Remove the device from the wrist. Connect the device with the USB cradle, and plug it into a power outlet (ensure that the USB connector is correctly oriented). To reduce the charging time, the device’s screen switches off while charging. However, you can swipe the screen to wake it and check charging progress.

2. Typically it takes 1–2 hours to fully charge the device. The battery life is approximately 10 days for normal use and up to 21 days of standby time. Note: Enabling automatic heart rate monitoring and vibration alerts significantly reduces battery life."

3. Choose a power source to charge the device: either via a USB port of a PC or a charger of a mobile phone (the rated voltage of the device is 3.7V~4.2V, while the rated voltage of a USB port is usually 5V, so a USB port is an ideal choice). It usually takes 1-2 hours to fully charge the device via a USB port. Do not use a fast charging power source (9V), otherwise it may shorten the device’s battery life.

1. Ensure that the device is connected to your phone via Bluetooth.

2. You can only use the watch to reject calls; answering or initiating calls is currently not supported.

3. If the caller is not in your contact list, the phone number will be displayed.

The device supports SMS WhatsApp, calendar, and email etc notifications. These can be configured through the Companion app.

1. Ensure that the device is connected to your phone via Bluetooth.

2. When you receive a message, the notification icon on the device displays the notification count. You can view the last 5 notifications that were received.

3. Touch and hold a notification to dismiss it.

1. Data is automatically synced when you open the Companion app. You can also swipe down on the message list on the app’s home screen to sync data.

2. If the “Connection failed” message is shown, try the following steps:

(i) Swipe down on the home screen again.

(ii) Close and re-open the Companion app.

(iii) If neither of the above works, disable and re-enable Bluetooth on your phone, or restart your phone. (You can also try clearing the Bluetooth cache before restarting your phone.)"

Note: On iOS devices, turn on the Bluetooth settings and locate your device in the device list. Touch the symbol next to the device name and touch “Forget this Device”. Disable and re-enable Bluetooth or restart your phone.

1. The device does not need to be connected to your phone to count steps, record sleep data, or use the alarm clock. For example, you can do your exercise while wearing your device, and then connect the device to your phone and perform a sync to view exercise data.

2. Alarm clock: Use the Companion app to configure the alarm time and sync it to the device. Once you have configured the alarm time, you can disconnect the device from your phone.

3. To use the Response by Doro, Call Reminder and Find Phone features, you have to turn on your phone’s Bluetooth and connect the device with your phone.

1. The device doesn’t need to be connected to your phone to store exercise or sleep data. To sync data from the device, enable Bluetooth on your phone and ensure it is within range of the device.

2. The device can retain seven days’ exercise and sleep data in typical use.

To improve step count accuracy, the device has a minimum threshold of ten steps.

This means that the total step count shown in the Companion app only changes when you take more than 10 steps.

The device starts recording data after your tenth step and only saves data when you have completed 30 steps.

"Factors like wearing the device too loosely, swinging your arms, or sliding of the device over your skin can impact heart rate readings.

In addition, wearing the device too tightly, raising your arms, or clenching your fists can affect blood circulation, which also affects sensor performance.

When testing your heart rate, it is recommended that you keep your arm straight, remain static, and relax your muscles.

Ensure that the device remains in close contact with your skin.

Note: Even when you wear the device correctly, individual differences such as skin colour, body hair, tattoos, and scars can also affect heart rate sensor performance slightly."

The accelerometer and algorithms that the device uses to count your walking steps are highly sensitive, even small differences may affect the accelerometer and algorithms. You must provide accurate personal data during the device’s initial configuration. For example, if you enter wrong gender, height, weight, or age, it would result in inaccurate exercise data, such as incorrect counting of steps, distance, or calorie . In addition, factors such as your arm swing, stride, posture, road surface, and slope can also affect the step count.

This is because you can choose to have a picture as the watch face or to have a picture on your profile in the app.

Click on the link below to see the contents of the Doro watch here:

Unboxning Doro watch

Click on the below link to see how you install the watch app, Doro Companion

Installation of the watch app, Doro Companion

Click on below link to see how to pair your Doro watch with your smartphone

Pair my Doro watch with my mobile

Click on below link to see how to get started with the Companion app

How to get started with the Companion app

When the battery is less than or equal to 20%, the screen lights up and you feel a short vibration. After 3 seconds, it returns to the home page. You can also press the up button or swipe right to end the alert.

When the battery capacity is less than or equal to 10%, the screen will turn on again and you will feel a short vibration and in this mode not all functions will work: - Users cannot enter other modes (except for screen and time functions, all other functions are disabled).

- If you enter this mode during training, the training is automatically ended and the training is saved.

Then, when the power is less than or equal to 5%, only the time function works and all other functions (including screen display) are turned off.

At 1% battery remaining, the watch starts vibrating and does not stop vibrating until you insert it into the charging cradle.

At 1% battery remaining, the watch starts vibrating and won't stop vibrating until you place it in the charging cradle.

Yes, all stored data remains. However, everything disappears if you choose to uninstall the app from your mobile.

Yes, it does and it cannot be stored in any other way.

Currently, the alarm button works together with Doro 8100, Doro 8200 and the Response by Doro app.

For other smart mobiles, the button instead functions as "Find my mobile", so when you press the button, your mobile starts ringing so you can easily find it.

The watch and your mobile must be within range to be able to communicate via Bluetooth.

The following specifications are required for the watch to be able to communicate with your mobile:

Android version 6.0 and later

iOS version 9.0 and later

Bluetooth 4.0 and later

Response by Doro: Doro Smartphone (Android 10.0 and later).

Possible reasons:

Wearing any kind of watch or wearable device too tightly increases the chances that the wearer will experience nerve damage that leads to pain in the wrist, hand, and arm.

The watch is worn in the wrong place.

Prolonged contact with your skin can lead to skin irritations or, in some cases, allergic reactions.

Possible solutions:

A good rule of thumb is that you should be able to slip one finger between your arm and the watchband, and your watch should not slide more than an inch up or down your arm.

The watch should sit on your arm, just above the wrist bones — not directly on the bones themselves. A good way to judge the placement is to fit two fingers between your watch and your wrist bones.

Wear the watch in a different place on your arm.

Wear the device on the other arm to test if it makes any difference.

For more details check this external web page: Can Wearing a Watch Cause Wrist Pain? The Facts Explained - (exceptionaltiming.com)

The Doro Watch cannot differentiate between regular notifications and backup notifications from your phone system or apps. For instance, WhatsApp continuously sends messages during the backup process, causing the Doro Watch to receive and vibrate for each message.

Workaround solutions:

Enable "Do Not Disturb" Mode: Set up a start and end time without any notifications. This will disable all notifications and works for both iOS and Android.

Turn Off Backup Message Notifications Individually: In the WhatsApp settings menu, disable backup message notifications. Note that this will also disable notifications for Android phones, and is not applicable for iOS.

Please follow this video on how to do it: Enable "Do Not Disturb mode"

Click on pulse and then the gear in the top right corner. Make sure that under "Measurement frequency" that there is a red tick to the right of "Real time monitoring". It didn't change right away so you have to wait an hour or two before it has calculated my resting heart rate. 

Be aware that this setting takes more energy from the battery so the battery life is reduced and you need to charge your watch significantly more often.

-Open the Doro Companinon app

-Select Pulse

-Press the settings wheel in the top right corner

-Activate Continuous heart rate measurements, note that the battery consumption will increase

-Return to the app's home screen and press update in the top left corner.

-Start a training session on the watch

Please check with your supplier or store if they have some opportunity to help you at home.

Doro can help you through phone or e-mail.

Restart hole: Press with a pin in the reset-hole. The hole is right below the volume down key.

Software reboot: Press and hold Power key for 7 seconds and then choose reboot.

Normaly there is a five second delay until it starts to charge when connected to the charger.

If the tablet has been fully discharged it can take as much as 30 minutes before you can see its being charged.

Check that you us the original charger that belonged to the tablet.

If you use an other charger it is best that the power is 2 Ampere otherwize it will take much longer time to charge.

During the start up wizard the keyboard can only be shown in Portrait mode, and the physical keyboard is designed for Landscape mode.

Keyboard layout is not set until after the start up wizard, making it difficult to type in email for google account registration.

To be able to access files and images when your tablet is connected to your computer, you must first remove the keyboard.

When the keyboard is connected, you will receive a message to set the language to match the keyboard.

If you do not get this message, press:

Setup -> Advanced settings -> System -> Language and input -> Physical keyboard -> Doro Keyboard -> Set keyboard layouts -> Select and activate the desired keyboard language.

This is because Doro, in its quest to be able to make the apps as large as possible, has had to compromise in the software.

You will have to remove widgets that are not visible and then add them back.

Similarly applies to the background that you have to go into the settings and then choose background.

We are working on a change with the next software update.

If an app on your Doro device stops working, it may be due to updates made by the app developer for various reasons, including security enhancements. Sometimes, these updates require more resources than your smartphone or tablet can provide.

Feel free to contact our support team for assistance. They can help you check if your device meets the app's requirements and provide guidance on purchasing a newer smartphone or tablet if necessary.

First try to check if there is an update for your Doro, see the FAQ about updating software, and if that not work try to go directly to the banks web page through a web browser like Chrome and log into your bank there instead. After being redirected to your bank id app, you have a tab in the top right with the number of open pages and return to your bank and accept there.

This is what you will have to do:

1. Select the "Factory data reset" option by using the volume buttons to scroll up or down and when the text "Factory data reset" is highlighted, select it by clicking on the Power button.

2. Once the tablet is up and running again, uninstall the Google Messages app by holding your finger on it a little longer and a small pop-up window will appear where you can select "Uninstall".

3. The problem is solved with the latest edition of the Google Messages app that has just been released.

When using the tablet for hands-free conversations in apps such as Messenger, Teams and WhatsApp you might experience echo-cancelling issues if the speaker volume is set to maximum and both parties are speaking simultaneously. The tablet's echo-cancelling function activates, muting your microphone, which prevents the person you're talking to from hearing you.

To resolve this issue, simply lower the speaker volume from its maximum setting on your device. This adjustment helps prevent the echo-cancelling function from muting your microphone, ensuring clear communication.

The only solution is to send it for service to a Doro approved workshop, the device will be reset when new software is installed.

Receipt must be attached for confirmation by the owner and please note that service will not be covered by the warranty.

The Doro securre button is handled by the Response by Doro app. There are two paths to these settings.

1. Go to your apps by swiping up from the "Home screen". Then look for a white / green icon "Response" Then follow the instructions in the app.

2. Click on "Set" then "Security functions" then "My security button" then follow the instructions in the app.

If your device supports 'confirm with 0', the person receiving your emergency call must press '0' within the first minute to confirm they are not an answering machine.

If this is not done, the call will end and the next person in your emergency call list will be called.

If your device lacks the "confirm with 0" feature, it cannot differentiate between a human and an answering machine. This may prevent the next person in your emergency call list from being contacted.

Each member of the responder circle needs a mobile device with the Response by Doro application installed (available free from Google Play Store and the iOS App Store)

The responder phones need to be at least Android v7.0 and above or iOS v10.0 and above.

The solution will not work on landlines or other fixed line solutions.

Response by Doro is compatible with the following devices:

Doro 730X, 7011, 7031, 7081,780X, 8050, 8080, 8100, 8200, Aurora A10, Aurora A20 and Aurora A30.

For your family members or those you want to be able to manage your phone via the Response by Doro application, they will need a smartphone.

Make sure the latest software update is installed for both the app and the mobile for the best user experience.

There is really no limit to the number of respondents that can be connected to the app.

For all essential functions to work optimally, we recommend a maximum of 5 respondents.

The service will work as normal, provided their phone has mobile coverage and is connected to the internet, be that WiFi or mobile data.

The service work as normal, provided their phone has mobile coverage and is connected to the internet, be that WiFi or mobile data.

On both Android and Apple devices, you will be asked during the set-up process whether you would like the Response by Doro application to override ‘do not disturb’.

Select ‘Yes’ so that alerts will come through to you even if your phone is set to silent.

Yes, a responder can be connected to multiple users. They just need to select the menu button in the top left-hand corner to select between their users connections.

For both the User and the Responders, the service is linked to your phone number, not device. So simply download the application onto your new device and log in again.

If you change your number, you will need to disconnect the original responder/user link and sign up again.

Response by Doro is optimised for use on phones, but is supported on a companion device, such as a tablet with full mobile service.

Yes, Doro supports all data protection and GDPR requirements to protect customer data.

You can contact Doro support for further details.

Depending on the type of phone the user has, these things happen:

On a standard mobile phone with buttons, an outgoing call starts on the loudspeaker. During the call, a voice announces that the call has been received and is being handled.

On a smartphone, an alarm sounds for three seconds, then the user's responder's is alerted via the Response by Doro app and can then choose to receive the alarm. The responder's mobile then calls the user's mobile, which answers automatically and activates in speakerphone mode.

When the security button is pressed, an audible signal starts for 5 seconds.

During this time, the user has the opportunity to cancel the alarm.

This is because it is not legal in all countries where Doro is sold.

You can instead store the alarm number as a speed dial in your phone.

For a more detailed description, we refer to the respective model's manual, which you can find here on the support pages.

You can of course call our skilled support team and they will be happy to help you.

List of Supported Countries:

// Andorra // Austria // Belgium // Denmark // Finland // France // Germany // Ireland // Italy // Lichtenstein // Luxenborg // Mónaco // Netherlands // Norway // Portugal // San Marino // Spain // Sweden // Switzerland // United Kingdom // Vatican City // Czech Republic // Slovenia // Croatia // Hungary // Poland // Romania // Greece // Estonia // Lithuania // Latvia // Slovakia

French overseas territories where Response by Doro also works are:

Réunion (+262) 

Mayotte (+262)

Guadeloupe (+590)

St. Martin (+590)

St. Barthélemy (+590)

Martinique (+596)

French Guiana (+594)

As of Android 14, users can configure regional settings, which seems to mess it up for Response by Doro users.

This causes the displayed error message. Currently, the user can resolve the issue by setting regional preferences to ‘Use app default’.

Use these menu steps to check your settings: settings/advanced settings/system/language/regional preferences/use app default.

See this, film with English text, how to check it: Response by Doro regional language settings to default

We will shortly publish a new app version that addresses this issue.

Doro wants to minimize the impact that our products have on the environment, so it does not come with headphones and a manual in the packaging.

We want to help our users make sustainable choices in their daily lives to promote better recycling habits.

Doro believes that the problem of e-waste and unnecessary duplication of these items can be highlighted by removing headphones and manuals from the device's packaging.

Existing Doro users are encouraged to continue using their current headphones and the manual is available to read or download on our online support page.

If you want to order a hard copy of your product manual, contact our support and they will arrange so that you get one home for free.

It's a known problem with routers, the phone gets time information from the router (and updates it) when it receives a call.

So if the time information is wrong - the phone will show the wrong time.

There is no other than to contact the router supplier or broadband provider.

In Doro 4100H you should use the largest size of your SIM card.

There are three different sizes:

Size               Width (mm) Length (mm)

Mini-SIM        25                15

Micro-SIM      15                12

Nano-SIM       12,3              8,8

Here is a picture that show what size to use:

This is what the bottom of your Doro 4100H looks like::

Make sure that the SIM card’s contacts are facing inwards and
that the cut off corner is as shown. The size of the SIM-card should match and totally fullfill the SIM-card tray.

You can also watch this video to be sure you do it correctly.

No it´s not possible because the USB-C only supports charging and an internet sharing connection.

Please be careful if you are about to remove the battery from the phone and pull it by grabbing the connector. We have had some tickets where the customer has pulled by the cables in stead and then one of the cables have got loose.

Please note that the Doro 4100H must be turned off and then on again after changing the SIM card or after the SIM card has been removed from the SIM reader for the phone to reconnect to the mobile network.

If you see the clock and battery status on the display of your 4100H, but cannot make or receive calls, it may be because the phone is switched off.

Make sure your phone is connected to the charger, then press and hold the red handset button for a few seconds until the Doro logo appears and you hear a melody.

Your phone should then work as normal again.

Do not use an old battery from for example a 6620 in a 6820 phone.

Please use existing battery in the package of the new phone.

If using an old battery in a new phone, the following may occur:

1. Less capacity

2. Different error messages may appear

3. The mobile does not charge as it should

Please follow the steps in this video.

Be sure to place the screen protector as close as possible to the three buttons on the bottom of your Auroa.

Follow these steps to try to solve your problem:

1. Restart your phone, wait a while and try again. 

2. If you have a new feature phone try to go to Settings and then Start-up Wizard. Scroll down to Network and chosse your network provider. Then go to Mobile data and make sure that mobile data is On.

3. MMS uses mobile data. Make sure that mobile data is activated.

4. Check with your operator that your subscription is active and that there is no ongoing service disruption. You can do this either via their support or check their website.

5. If you bought your mobile phone in a shop, you can visit it to get help.

6. Check the MMS settings in your phone and compare with the operator's MMS profile. For more information, see the manual for your model which you can find here on our website under Support and Manuals. You can also contact our support team to have a manual sent to you free of charge.

Have you received any information on your mobile phone that the memory is full? Then you have two options:

1. delete old MMS messages. Instructions on how to do this can be found in the manual.

2. buy extra memory for your mobile phone. They are available in most electronics stores. You can find more information about which memory is suitable for your mobile phone in your manual.

If you or our support team has registered your device and sent it to SBE, our repair center, please keep the registration details and proof of postage. This information will help you track the repair progress and assist you if you need to contact Doro or the repair center with any questions or issues.

Click here for tracking your repair: SBE tracking web page,

Contact information to our support:

Telephone: 0800 026 5479

E-mail:      support.uk@doro.com

If you have returned your Doro product to your dealer, check with them instead.

For more information on your repair and what to consider, click here: Support (doro.com)

A complete instruction manual is always available for download from our website through the provided link: Doro manual.

Additionally, you can request a free printed manual by emailing support.uk@doro.com or calling 0800 026 5479.

Please ensure you include your name, the Doro model number, and your full address in your email or have them ready when you call.

If you don't know what to do with your old electronics or how to recycle it properly here we have some options for you:

Option 1: Go to one of our retailers, and hand in your old mobile.

Option 2: Go to your nearest recycling centre and hand in your waste product to the relevant collection point for the recycling of electrical and electronic equipment.

Batteries:

Please refer to the section in the user manual on how to safely remove the battery from the product. Remove the battery and deliver it to the appropriate battery recycling facility.

Phones:

Before returning your phone for recycling, we recommend that you:

- Remember to back up or transfer files and information you want to keep. Then delete all personal information from your phone via a Master Reset (for more information, see the User Guide).

- Remove the memory card and SIM card.

- Return the phone together with the battery.

For more detailed information on the return and recycling of products, batteries or packaging, and to ensure that the battery and electrical and electronic equipment are treated properly, please contact your local authority, your local waste management company or the shop where you purchased the product or battery.

We have received calls to our support from our customers who suspect that it is fraudsters who claim to be from Doro and want to sell phones at a discount.

Doro never urges its customers to disclose sensitive information or log in via BankID.

Feel free to read our tips on digital security on our smartphoneschool here: Smartphone school (doro.com)

You are welcome to try the product.

However, it must not be damaged or altered in any way.

In addition, you are responsible for packaging the product in such a way that it is not damaged during transport.

The best way to reduce nuisance calls is to register for free with the Telephone Preference Service (TPS).

Your number will then be added to their list of numbers that do not want to receive sales and marketing calls.

Salespeople from the UK or abroad are not legally allowed to call numbers registered with the call-me-not register.

You can register on their website: here.

If your Doro mobile phone is not working properly, please try the following steps to try solving the issue. If the issue persists then please call or email our support team. Check after each step to see if the issue has been resolved. If your Doro mobile returns to working properly, you will not need to take further action.

1. Restart your phone by switching it off and waiting 10 seconds before you turn it back on. Check if the issue has been resolved. If your Doro device is now working properly, you will not need to continue to the next step.

2. Check if there are any new software updates available and if there are please update your device. IIf you are unsure how to do this, please refer to the manual which you can download from our support page or contact our support team who will be happy to help. Check if the issue has been resolved. If your Doro device is now working properly, you will not need to continue to the next step.

3. If you have a Doro product with an irremovable battery, go to the “Reboot” section in the manual and follow the instructions. If you have a Doro with a removable battery, take it out, wait a few minutes, then reinsert it and switch the phone on again like in this video. Check if the issue has been resolved. If your Doro device is now working properly, you will not need to continue to the next step.

4. Reset your Doro device to factory settings. This will reset your Doro and erase ALL data, which may solve the problem. Remember to perform a backup first, as everything – photos, contacts and some apps – will disappear from the phone!  You can read more about this in your user manual. Check if the issue has been resolved. If your Doro device is now working properly, you will not need to continue to the next step.

5. Please contact Doro Support and they will try to troubleshoot or help you to send your Doro for repair if necessary. You will find our contact details further down on this page.

6. If the above steps do not help, we recommend contacting the retailer you purchased your device from. They can also try to help you.

The risks are the same as with any other mobile phone.

Using a mobile phone with a pacemaker involves some risks, although they are generally very small.

Here are the main concerns:

1. electromagnetic interference: mobile phones emit electromagnetic fields that can potentially interfere with the functioning of the pacemaker. The interference can cause the pacemaker to misinterpret the signals, which can cause it to temporarily stop or malfunction.

2. Magnets in phones: Some modern smartphones, especially those with magnetic accessories, can interfere with the pacemaker. The magnets can interfere with the pacemaker's ability to properly detect the heart's electrical activity.

3. symptoms of interference: if interference occurs, it can cause symptoms such as dizziness, palpitations or even fainting.

To minimise these risks, the following is recommended:

- Keep the phone at least 15 cm (6 inches) from the pacemaker.

- Use the ear opposite to the side where the pacemaker is implanted when making calls.

- Avoid storing the phone in a breast pocket near the pacemaker.

If you experience any unusual symptoms, it is important that you contact your doctor or pacing clinic for advice.

Do you have any specific concerns or questions about using your phone with a pacemaker? Consult your doctor about this to be sure.

Please check with your supplier or store if they have some opportunity to help you at home.

Doro can help you through phone or e-mail.

Doro supports the 2030 Agenda and the UN’s 17 global goals for sustainable development and we take selected goals into account in strategy and in our day-to-day operations. In our work to improve working conditions and to promote and protect human rights and the environment throughout the value chain, the greatest opportunity lies in contributing to the goals in the following areas.

Goal 8. Decent working conditions and economic growth

  We strive to be a stable and responsible employer that offers good working conditions and development opportunities. We actively work on health and safety issues. Through technical improvements and innovation, the company’s focus is towards seniors and their safety, to support our care employees and to reduce increasing costs on society. We do not accept any form of child labour or forced labour.

Goal 10. Reduced inequality

Doro's mission is to create an inclusive society for seniors and people with disabilities. Our employees work for seniors' right to a better quality of life regardless of their individual circum­stances. Our technology enabled care solutions in telecare and mobile phones enable a safer and more independent life and a better quality of life for seniors and people with disabilities. Our services and products provide the opportunity for greater inclusion in society, both socially and financially.

Goal 12. Sustainable consumption and production

We work to select materials in our products and manufacturing that have good environmental performance throughout their life cycle, from raw materials to recycling. We work to reduce the environmental impact of our transportation and journeys. We are working towards a more circular use of products with a greater emphasis on re-use and recycling. This has been the matter of course within Doro Care especially, where products can be sanitized and parts replaced as necessary.

Please contact Careium support:

Call 01323 644422 or email uk.info@careium.com

For more information visit: Careiums web page

As of February 1, 2023, it is no longer possible to use anonymous cash cards. This is after a change in the law that will make it more difficult for criminals to communicate.

Since August 1, 2022, unregistered cash cards are prohibited. Nowadays, all prepaid cash cards must be registered with name, address and social security number, and an identity check must also be carried out.

Subscriber details to be registered

Basic subscriber information must be registered before a subscriber can access their service.

That means:

* Subscriber's name and postal address.

* The subscriber's social security number, coordination number, organization number or other identification number.

* Number or other designation for the service. An identity check must also be carried out. This can be done via an ID document or electronic identification. If a subscriber lacks such documents or tools, the subscriber's identity must be made probable in other ways. The same rules apply to representatives of companies and organizations. The identity check must be documented. The time of registration must also be stated. The subscriber information must be available with the provider from the date of registration up to and including one year after the provision of the service ceases.

How to register your cash card

Anyone who has a bank ID can register their cash card with name, postal address and social security number on the telecom operator's website. If you are a Telenor customer, it is also possible to do it with a photo ID via a special verification service. If you do not have a bank ID, you can contact the telecom operator's customer service to find out how to do it. It is also possible to register with ID in the operator's stores or at a retailer. Anyone with a protected identity can still have a secret number, even if you register the cash card. Contact the operator's customer service to find out how to do it. If you do not have a Swedish social security number, you can also get help in the operator's stores or at retailers.

A new system for emergency alerts has been launched in the UK. Emergency alerts are a service from the UK government. This means that if a serious situation with an acute danger to life and health occurs where you are, you can receive an emergency alert on your mobile phone. You can read more information about the system at GOV.UK1. https://www.gov.uk/alerts

To receive emergency notifications, the phone must be connected to the mobile phone network (4G/5G). The phone must also be updated with the necessary software.

The Doro phones compatible with UK-Alert are Doro 8100, Doro 8200 and all 4G feature phones. In case you would like to confirm whether your Doro mobile phone can receive these notifications, please contact our customer support by calling the 08000265479 or writing an email to support.uk@doro.com .

The HandleEasy 321rc is a programmable remote controller.

It operates in infrared (IR), so it's not compatible with devices operating in radio frequency (RF) or bluetooth.

It has 7 programmable keys

Delivered with 3 AAA 1.5V batteries

As long as the device to be remotely controlled works in IR* (and not RF**), there's officially no compatibility issue.

Switching off and turning on the power works, they work with an infrared beam. Others, i.e. volume and changing channels, only work via bluetooth. 

1. To reset your remote control do like this:

2. Press and hold CHN> and VOL- for 2 seconds until the LED lights up

3. Press <CHN once. The light flashes once

4. Press CHN> once. The light flashes once

5. Press ON once. The light flashes 6 times then stops

Use your PC and not your phone to set it up

Best described via this YouTube video: https://youtu.be/MkxmFhcUe2g?si=O-ocpx-VDvjyUaOc

Thank you for your interest in Doro and our extended warranty offer. To be eligible for this offer we need a couple of things, your acceptance to be kept updated from time to time on news and offers from Doro and a valid email address. If you don't have an email address, don't worry as there are many places to get one set up, many of them are free of charge. Here further below are some examples but please seek advise to ensure you choose the best one for you.

Common today is an e-mail address that you fix via Google, a so-called G-mail. There is an advantage with choosing G-mail because if you bye a smartphone or tablet you need that to get the applications you want and it also helps you to save your settings for the future.

Just click on the underscored text to come to the register page for each one of them:

Register a new G-mail address 

Microsoft: Outlook.com email

Yahoo Mail.

Keep in mind that your product has to be registered within a month after purchase to get the extended warranty!

If you do not want an e-mail address, you can unfortunately not take advantage of our offer.

If your Doro mobile phone is not working properly, please try the following steps to try solving the issue. If the issue persists then please call or email our support team. Check after each step to see if the issue has been resolved. If your Doro mobile returns to working properly, you will not need to take further action.

1. Restart your phone by switching it off and waiting 10 seconds before you turn it back on. Check if the issue has been resolved. If your Doro device is now working properly, you will not need to continue to the next step.

2. Check if there are any new software updates available and if there are please update your device. IIf you are unsure how to do this, please refer to the manual which you can download from our support page or contact our support team who will be happy to help. Check if the issue has been resolved. If your Doro device is now working properly, you will not need to continue to the next step.

3. If you have a Doro product with an irremovable battery, go to the “Reboot” section in the manual and follow the instructions. If you have a Doro with a removable battery, take it out, wait a few minutes, then reinsert it and switch the phone on again like in this video. Check if the issue has been resolved. If your Doro device is now working properly, you will not need to continue to the next step.

4. Reset your Doro device to factory settings. This will reset your Doro and erase ALL data, which may solve the problem. Remember to perform a backup first, as everything – photos, contacts and some apps – will disappear from the phone!  You can read more about this in your user manual. Check if the issue has been resolved. If your Doro device is now working properly, you will not need to continue to the next step.

5. Please contact Doro Support and they will try to troubleshoot or help you to send your Doro for repair if necessary. You will find our contact details further down on this page.

6. If the above steps do not help, we recommend contacting the retailer you purchased your device from. They can also try to help you.

Shipping costs nothing😍👍

You may check the product, but not use or handle it in a way that damages it or changes its condition. It is the customer’s responsibility to package the product in a way that ensures it is not damaged in shipping.

We offer free returns within 14 days, calculated from the day you received your product. The parcel includes a prepaid return label and instructions on how to return your product. Returned products must be undamaged and with their original packaging, including all accessories.

After receiving your returned item, we check the condition of the product.

If the return is approved, a refund is made to the account the payment was made from

No. You will be able to go to the EVRI Return Portal and select Doro, add your Order ID and print a return label. Alternatively, you could go a Parcel Shop and do the same if you do not have the ability to print labels. A link will be sent to allow your IT team to embed the return address to your website.

We will not action the refund. We will update the status of the return, and you can decide if to issue a refund to the customer. We recommend allowing up to 5 working days for us to receive and process the return.

Yes, the order confirmation is sent to the email address you used when you purchased your Doro in the web shop.

Download it now and use it when registering for your one extra year of warranty.

Contact our support team if you have any problems.