- Services + -
- Products + -
- Why Doro + -
- Support + -
London, July 31 2020: Response Premium by Doro is a subscription service available for Doro users. For just £15 per month, it gives users access to instantaneous, 24-hour support – all the more important during the ongoing pandemic.
The service allows users to invite an unlimited number of family or friends to be notified instantly in case of an emergency. The service will be connected to the Response button, located on the back of all Doro phones, providing seniors with added reassurance.
Once pressed, pre-selected responders will receive an alarm and GPS notification disclosing the location of the senior. The responders will be given an option to accept or reject the call based on their availability and proximity to help the senior. Whether they accept or decline the call, all other pre-selected responders will be notified. If no responders accept the alarm within the first minute it is raised, the service will automatically dial Doro’s trained staff at the Alarm Receiving Centre (ARC). From there, Doro operators will advise, triage and support users accordingly. If necessary, they will be able to transfer the call to the emergency services, as well as report on their location.
Doro has joined forces with BT to offer BT Mobile and EE mobile customers with a Doro handset the first month’s access to Response Premium – for free.
Coinciding with this is the launch of Response by Doro – a lite version of Response Premium by Doro that will be available to all Doro users with compatible phones, free of charge. This service allows users to alert an unlimited number of invited respondents with GPS notifications once the button is pressed in times of emergency. However, unlike the premium version, it does not grant them access to the ARC’s trained response staff should a relative not be able to accept the alarm call.
Peter Marsden, Managing Director, Doro UK & Ireland said: “These services aim to provide Doro users and their loved ones with added security and peace of mind, at a time when it matters most. The Doro Response button has always been one of our phones signature features, ever since the founding of the company. Through the launch of Response Premium by Doro and Response by Doro, we look to boost the functionality of this unique feature.
The offering is perfect for EE and BT Mobile’s mobile customers with a Doro handset.”
Danny Marshall, Device Portfolio Director, BT Consumer said: “We always look for ways to provide customers with great new services to support their mobile experience, including the most vulnerable users. Response Premium by Doro will give customers a quick and easy way to get professional help, at a touch of a button. This will help support independent living and provide additional peace of mind for friends and relatives”
Both Response by Doro services are available to customers using recently launched Doro models, including the 8080, 8050, 8040 and 8035 smartphones, as well as the 7010 and 7030 feature phones. The Doro 7010, 7030, 8035 and 8050 devices are available to purchase at EE, whilst the Doro 7030 and 8050 are available at BT Mobile. The services can be activated by setting up the pre-installed app on the Doro device, and by responders downloading the Response by Doro app from either the Google Play Store or the App Store. From there, the user simply needs to enter their mobile phone number to receive an authentication code to complete set up.
For Response Premium by Doro, the ARC subscription set-up process is also quick and straightforward to complete. The responder simply needs to add a few details to activate their subscription and will even be given the option to ask the senior to test call the ARC team. The responder will be required to provide payment details. If there are any further details the ARC team require from the senior, they can collect these during the test call.
The new Response by Doro app, available to all users, free of charge, comes with intuitive features. This includes remote assistance capabilities which have recently migrated from the former My Doro app. This allows loved ones and relatives to update a user’s phone remotely, from their own iOS or Android device, and change settings such as the call volume level, screen brightness or text size.
Through launching Response Premium by Doro and Response by Doro, Doro looks to strengthen its senior offering – providing its customers with the option of added safety and security, enabling them to live life to the full.
Doro phones including one month’s free of Response Premium by Doro will be available to purchase through EE stores nationwide, over the phone and via www.ee.co.uk, as well as for BT Mobile customers over the phone and at www.bt.com
For further information on the Response Premium by Doro service visit www.doro.com/en-gb/response-premium-service
Copyright © 2019 Doro AB. All rights reserved